Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs.

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs. This is a new out of the box iPad Mini 2. Am on a managed network, but have not had this problem previously.

First thing to do is make sure you have the latest version of iTunes on your computer.
This Apple support page will provide more information:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

Similar Messages

Restore new iPad Mini from iPad 1 backup. Ican update new apps from Apple store but most of my apps have been showing the Waiting status for over 12 hours. Store shows them as installed. What gives?

Restore new iPad Mini from iPad 1 backup. Ican update new apps from Apple store but most of my apps have been showing the Waiting status for over 12 hours. Store shows them as installed. What gives?

If the downloads are stalled or "waiting" - try these suggestions.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

I am trying to restore my ipad mini it gets to so far then says device not found even though it is on itunes

trying to restore my ipad mini it gets to itunes so far then says can not find device

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

I have a problem when ı want to update and restore my ipad for ios5 : an error occurred while restoring this ipad (-10), what can i do??

i have a problem when ı want to update and restore my ipad for ios5 : an error occurred while restoring this ipad (-10), what can i do??

Error -1 is not mentioned in this article about error messages during a restore process: http://support.apple.com/kb/TS3694
This one comes close:
The device could not be restored. An internal error occurred, or Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again.
You may also check your security software settings, to make sure that iTunes can contact Apple servers during this process: iTunes for Windows: Troubleshooting security software issues

When I try to restore my ipad mini it says error 4005 but ive done everything and i cant take it into a store. Any help?

When I try to restore my ipad mini on itunes it says error 4005, but ive done everything and i cant take it into a store. Does anybody know anything to help?

This is Linda again. The new iPad actually as not restored on my employees computer. I thought it was working. Message said the device is in recovery mode and can not be restored. I have been at the Apple store for a total of 6 hours and on the phone with support for at least 4 hours. And now the replacement has crashed??? Has this happened to any one else?

HT201210 I cannot update or restore my iphone 5 cause of error 3014

I cannot update or restore my iphone 5 cause of error 3014

Read the article from which the question was posted, it addresses errors and their resolutions.

HT4623 my daughter was trying to do an ios update on her new ipad mini it now says to plug into itunes she does not have a seperate computer for that, the reason for the ipad can anyone tell me how to fix this or how to reset the ipad

tried to do an ios update the ipad mini is now asking to plug into itunes, have now seperate computer to do this can not get any other screen to come up on ipad can the ipad be reset or how do I fix this

If it's showing the connect to iTunes screen then it sounds like it's gone into recovery mode and will need to be connected to a computer's iTunes in order to be reset. Does neither she nor you have a computer, and if she hasn't has she been backing up to the cloud instead ?
Depending upon what country that you are in, and whether content is still in the store, she might be able to re-download some/all of her downloads via the Purchased tabs in the App Store and iTunes store apps

HT201263 Unable to update or restore my iPad 2,need help.

I got ipad2 with 5.1.1 when I tried to update for higher ios directly from my iPad it say "an error occured on installing ios".when I tried to restore/update from pc it gives error 3194,even after changing the host file.i dnt know whats wrong,so plz help me out....thank u..

Check out: http://support.apple.com/kb/ts3694
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

TS1398 I cannot start to use my new ipad mini as it is stuck at the very first step after restoring my old backup. It says to choose a wifi, I do and then it says 'Unable to connect' There is no options for a password and I cannot access any other screen!

I have tried going past the first set up stage, still with no wifi. I have then tried restoring the ipad mini, still no wifi available. Both my ipone and Apple Mac have wifi full bars. Please help. I only picked up my new ipad today. I am thinking it may be faulty.
Lele

It may be faulty but you should try to activate it first in order to be sure.
Why don't you activate it using iTunes on the Mac and then troubleshoot the WiFi connection. Connect the Mini to the Mac with the cable and iTunes should startup and take you through activation. If you do not autosync and iTunes des not start up on it's own, then launch it yourself.

HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

I am unable to initiate a video chat on facebook from a pc to a new ipad mini. Is this possible and do I need a special app on my iPad?

I am unable to initiate a video chat on facebook from a pc to a new ipad mini. Is this possible and do I need a special app on my iPad? Receivew a message on the PC after request a video chat with the iPad that the connection is too slow and the iPad does not show an incoming video. JMaruje

A Mac Mini s a computer you can use with the iPad.
YO do not need a computer fro backup since yo can backup to iCloud.
However, sometimes software glitches occur and require connecting the device to a compute to restore vi iTuunes.
You can control a computer via an iPod with an app like TeamViewer or LogMeIn. There are others too.
You can also use an iPad a a SECONDAY monitor for a computer. with other apps.
You need a dedicated monitor, keyboard and mouse to setup the Mini. You can use a PC USB mouse and keyboard.

ITunes DID recognize new iPad mini, error when updating, now doesn't. Please help. I have a 700 dollar paperweight now.

Today I bought a brand new iPad mini 2, 32 gb. First, I backed up my old ipad mini to my hard drive. Then, I updated iTunes to the newest version. Then, I plugged in the new iPad mini, went through the set up, iTunes was working fine. I registered the iPad, then it suggested i update the iOS on the iPad. This is where things went south. After a few minutes, it stated "cannot update iOS 7 at this time" or something to that effect. Since that point, iTunes will not recognize the iPad. The iPad shows the "connect to iTunes" screen. When I plug it in, I hear the tone suggesting a new device is connected, but nothing happens. I've tried it in DFU mode, no results. I've tried putting it in recovery mode, nothing happens, just the same screen. I've uninstalled iTunes and reinstalled it, following every step suggested through this site/apple support. I even uninstalled and installed an older version of iTunes (10.7) but same result. I've followed all troubleshooting steps, and nothing is working, so please don't suggest the same olf "iOS: Device not recognized in iTunes for Windows" page.
What should I do? Do I have to take this to the geniuses at the store? Will they even be able to help without having access to my computer?

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
 Cheers, Tom

HT5625 I want my new iPad mini to use my new Apple ID, not the old one that pops up without seemingly giving me the choice to update the Apple ID user name; as a result I haven't been able to update my APPS for some time.

I want my new iPad mini to use my new Apple ID, not the old one that pops up without seemingly giving me the choice to update the Apple ID user name; as a result I haven't been able to update my APPS for some time. I changed my apple ID when I got a new e mail address a few months ago .

Any apps you have installed from the old AppleID will always be tied to that AppleID. You have no choice but to enter the password for the old AppleID if you want to update apps downloaded using that ID.
The only way to stop being asked for the password for the old AppleID is to remove all apps from the device that were downloaded using that old AppleID.
You'd then need to re-download (and re-purchase) any apps you want to keep using under the new AppleID.
Apps cannot be transferred between AppleIDs.

HT1222 Hi there just bought new iPad mini and can't get iOS 7 to update on it???

Help can't seem to update my new iPad mini to IOS 7 x

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
    1.    Go into the iPad's Settings.
    2.    Locate and tap "General" from the menu on the left.
    3.    The second option from the top is "Software Update". Tap this to move into the update settings.
    4.    Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
    5.    Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
    1.    If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
    2.    Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
    3.    After canceling the dialog box, iTunes should automatically sync with your iPad.
    4.    If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
    5.    After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
    6.    From the iPad screen, click on the Update button.
    7.    After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
    8.    After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings General but I don't see "reset" - please help

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings>General but I don't see "reset" - please help

1. Try reset iPad
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
2. Sign out and sign back in to iTunes and App Store
Settings>iTunes and App Store>Apple ID>Sign out and sign in

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs.

Similar Messages

Maybe you are looking for