Unable to update or restore

I have an iPhone 3GS 32GB, firmware 3.1.3, with iTunes ver. 9.1.1 (12).
My iTunes bugs out whenever I press the update button on the iPhone menu, and tells me that iTunes 9.1.1 is the newest version. So I can't update my iPhone. Okay. So I try to restore my iPhone instead, and I get one of two errors; the first one being something about being unable to contact Apple's update server, and the other says that my device is not eligible for an update.
Now, I don't really care much for the update in and of itself, but I can't restore my phone? That's really bad. Please help.
EDIT: I'm going to try to first manually update to iTunes 9.2, and see if that makes a difference.
Message was edited by: Somle
Message was edited by: Somle

Hi,
Thank you for your reply.
I did all the steps that you suggested, but the ipod mini doesn't even respond to my pc after the pci-usb enhanced is disable. I waited over an hour and looks like there is no transfer to the ipod at all.
What do you think. I'm using the nano's cable on the mini, should I get the mini's cable? does it make a different?
Sam
hope this helps
http://discussions.apple.com/thread.jspa?messageID=151
9031?

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Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
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If the Device has been modified this will not necessarily work.
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Did you charge your iPod first?
When you run the iPod software updater, did you run it first or did you plug in the iPod first? You should run the updater first and then plug in the iPod as instructed.

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I need help to solve this problem. I can't update my iPad through iTunes. For several weeks now I've been trying it but get the same error 3194 or 3014 even after following all the troubleshooting steps. I ran iTunes diagnostics and here is the report
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP 620
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CBB05C02A1C3B8
Current user is an administrator.
The current local date and time is 2012-01-09 20:00:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:           {B564CD6A-E46D-4FEC-999E-84D3C0A28335}
Description:                 Microsoft Virtual WiFi Miniport Adapter
IP Address:                 192.168.86.1
Subnet Mask:             255.255.255.0
Default Gateway:       0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:              192.168.86.1
Adapter Name:           {6A9E8567-4F62-4657-950F-65F24F6FCBBD}
Description:                 Realtek RTL8191SE 802.11b/g/n WiFi Adapter
IP Address:                 192.168.1.9
Subnet Mask:             255.255.255.0
Default Gateway:       192.168.1.1
DHCP Enabled:          Yes
DHCP Server:             192.168.1.1
Lease Obtained:         Mon Jan 09 10:49:58 2012
Lease Expires:           Tue Jan 10 10:49:58 2012
DNS Servers:              192.168.1.1
Adapter Name:           {96A150FC-3362-4461-9577-007B851EA201}
Description:                 Realtek PCIe FE Family Controller
IP Address:                 0.0.0.0
Subnet Mask:             0.0.0.0
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DHCP Enabled:          Yes
DHCP Server:
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Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
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Online:                          Yes
Using Modem:            No
Using LAN:                  Yes
Using Proxy:               No
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TLS 1.0 Support:        Enabled
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Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
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Check out this Apple article -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
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