Unable to update payment info

When I go to download a free app, or update an existing one, I receive a pop up saying "sign in required" so I put in my Apple ID password. I'm then brought to a screen titled "account settings" and with text in red saying "there was a problem with a previous purchase. Please update your payment method". I've tried a couple cards now, and every time it either says the same thing or to contact apple support.
I have no idea what's wrong. Anybody have an idea?

Sorry... this is an open forum, not Adobe help
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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Update payment info

I am unable to update payment info. I am now living in South Korea and will be using a local bank Visa card. I would like to continue using CC in "English." I believe my monthly payment is now late. Also I am unable to launch PS CC, I get this message - Could not initialize Photoshop the internal file signature is incorrect..... Please help.

Knl78clarinet to verify payment please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Once your payment has been verified I would then recommend posting regarding the difficulty you are facing with Photoshop in the Photoshop General Discussion forum at http://forums.adobe.com/community/photoshop.

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

I imported files from an external hard drive to Itunes on a new computer. they imported & play fine, but the ratings & playlists are gone & i am unable to update any info. I found a file name playlist on old drive & imported now most files are missing!

I imported files from an external hard drive to Itunes on a new computer. they imported & play fine, but the ratings & playlists are gone & i am unable to update any info. I found a file name playlist on old drive & imported now most files are missing! Help!

Can you locate the iTunes Library.itl file on the old drive? Ideally you would have simply copied over the entire iTunes folder structure from <User's Music> on the old computer into <User's Music> on the new one to transfer the library will all playlists, ratings, play counts etc. intact.
tt2

TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

HT1918 cannot update payment info system is blocking it

cannot update payment info system is blocking it

I think that the expiry date will be shown as asterisks, and I don't think that the security code will be re-displayed either (similarly only part of the actual card number is displayed) - just in case somebody gets access to your iTunes account then they can't see your card details. If you aren't getting any error messages when you've entered them then that implies that iTunes has accepted them as being valid.

Unable to change payment info

I need to change my credit card details. I understand how I am supposed to do this, but when I try to click on the Save button after inputting the new details on the Update Payment Info screen, the button does not respond. Only the "Cancel" button responds (and, of course, the information that I have input is lost.
Looking elsewhere on the forum, this appears to be a common problem. Can an Adobe representative respond to this? (The only phone number that I can find for Support is a US number. I am in the UK, and do not want to spend an indefinite period of time on an international call ! )

Thank you for the response. However, I had already run through the troubleshooting process.
I have now resolved the issue, and in case it is of benefit to other users who encounter the problem, I will describe the bizarre steps that worked:
When I input the credit card as a continuous string of 16 digits, the "Save" button remained inactive, but there was no warning that there was a problem with how I was inputting the card number.
I then inserted dashes to separate the 16-digit credit card number into four 4-digit groups (XXXX-XXXX-XXXX-XXXX). This caused the "Save" button to become active, but when I left-clicked it, an error message stated that the card was not of the correct "type".
I then removed the dashes from the number (thus reinstating the way in which I had first input the number). The "Save" button remained active, but this time, when I left-clicked it, the card number was accepted.
I suspect that many people will think that this cannot have happened - that I made a mistake keying in my credit card number - but this is definitely not the case. I had tried many times to input the details, using 3 different browsers (Firefox, Internet Explorer and Opera) with 2 different operating systems (Windows XP and Windows 7). The result was the same every time.
It remains to be seen whether Adobe will recognise, and do something about, this Kafkaesque programming bug.

Unable to update payment details. Having "PMT_000008" error.

I got mail about they could not charge from my credit card today. I'll add/update credit card but I am unable to edit the payment info for hours. I've tried with different browsers, different devices (mac,windows,linux also..) but i have received same message every time.
Server Error ->
Error:
We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
Error Number: PMT_000008
Any suggestions?
Thanks
Osman.

Hi Quaso
Please contact our Turkish customer service team for further assistance with this - 90 212 371 0571
Thanks
Bev

Unable to update payment information

Due to the recent Adobe security breach, I like many other people have been forced to replace our credit cards. I received my new card and am completely unable to update my payment information. All attempts to update the information using Firefox, Chrome, Safari and Android and iPhone browsers is unsuccessful. Considering that the recent security problems of compromised customer payment information, I would have expected more from Adobe. Why doesn't such an important function of the Creative Cloud website work at a time when many people are having to re-enter their payment information due to recent events?
I have been waiting for the chat support to person for a while now and can't spend another hour waiting for assistance. This series of events is really beyond the pale in regards to Adobe's customer service and support. First we get our credit cards stolen, and then when we have to put in new payment information, the website doesn't even work properly. Adobe isn't some start up that's only been around for a few months, they're a multi-billion dollar company.
Do I need to call someone instead? Is there any sort of notification or status as to whether or not the website is functioning as expected?

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

I can't update payment info

This is the second time I ask you about this question. The last time I ask this question on the phone.
Why I can't see the "edit Payment Info" in my Adobe Creative Cloud account?
My credit card has problem and I want to update it to the new one. But the menu on the setting screen still gone.
My adobe account will be cancel my membership in 2 days and I can't do anything for now.
Please call me back +66850354544 or give me a email that I can contact you

Hi Jirawat Harnsiriwatanakit,
You can contact us regarding this issue following the below mentioned link -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps
Thanks
Garima

Cannot update payment info

i need to update my payment info but your site will not allow me to do this. all i get is a message saying...
We are still processing your payment. Please check back in a few minutes or contact Customer Support.
i do not have a payment processing as my billing cycle is not for another week.
i also just saw that adobe took 1 dollar from my account??, could a adobe rep please contact me asap as this is becoming urgent.
regards
james

Hi James,
Please try to update your billing/payment information by using some other browser.
Like If you are browsing through IE/safari then switch to google chrome or mozilla firefox. If that does not help and you are getting the same error message so please refer this link to contact customer support. http://www.adobe.com/support/download-install/supportinfo/
About the $1 charge, these transactions help confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, it's removed.
Please refer the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Thanks!
Gurleen

How to i update payment info for netflix?

i get a ERROR message on my ipad when trying to use netflix
your account is on hold because of a problem with your last payment.
visit netflix.com/payment to update your payment method to continue enjoying netflix.
what does this mean??
when i go to netflix.com, it tells me that my subscription is handled by itunes.
my payment info is ok on itunes
so what is the issue and how do i fix it?

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

CANT UPDATE PAYMENT INFO WITH PREVIOUS PURCHASED!!!

hi, i wanna ask you, why i cant update apps? they said that i owe apple for previous purchased. i think that i already pay the apps. please help me! and i cant update my payment info, i cant put it to none!!!!

Not sure if this helps .. but it appears that whenever Adobe's payment processing backend has some internal issues, it puts the subscribers into some HELL. The only way I found it to be working is - call the customer support from your country, and speak to a CSE.
The same incident happened to me this month. Subscription failed warnings, and Email alerts. I logged into my account, but could not update credit card details. When I tried adding another card, it throwed errors. So I called the local Adobe Customer support, and gone through the painful IVR thing. But at the end I was able to reach a CSE and he helped in fixing the issue.
The Solution:
Call Adobe Customer Support.
For your country specific support numbers check this page:
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
PS : It is pathetic that Adobe's payment processing is not upto the quality, and recent breaches has made the life of subscribers bad. I really love those old Retail boxes. I never had any billing issues.

Im unable to update payment information. The save button wont work!

Ive tried all browsers and none of them seem to save my updated credit card info. Im a freelancer and need to update my payment info before Adobe cancels my acccount. I cant call any of the numbers for support because they dont work the weekends, and today is saturday! I need to get this fixed today so I can meet deadlines. I tried the chat and none of the agents answer! Please help!!!

Hi Anajov45,
Welcome to Adobe Forum,
The creative Cloud is still active, the payment has not gone on February 13th too, please contact the bank for this issue.
You can also contact us at http://adobe.ly/yxj0t6
In case the issue is still not resolved, please inbox me privately so that I can follow it up.
Regards,
Rajshree

Need to update payment info

How can I update my payment info or change it?

Try to Contact Customer Care for help.
[topic moved to Acrobat.com Services forum]

Unable to update payment info

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