Unable to update PC Suite "Failed to download"

I have been receiving prompts to update PC suite but when I try to update it I get "Failed to download: http://nds2.nokia.com/files/support . . .". This occurs after 99% of the file has downloaded. I have tried to do this on another of my PCs and it updates OK, but not on this one.
Any clues?

Hi,
I think there's a problem with their servers. I have the same problem here and this also happens when trying to update Nokia Software Updater.
The only way to download the installer is to use the direct link, for example
http://nds1.nokia.com/files/support/global/phones/software/Nokia_PC_Suite_7_1_30_8_fre_web.exe
for the french version or to go to their support and download page. However, even when doing this you can encounter the same problem (download freezing at 99%). If this happens with Internet Explorer, you're stuck. Cancel and try again. If this happens with Firefox, you can click on the Pause button in the download window, wait a few seconds and then restart the download. In most cases, the download will finish immediately.
I'm saying "in most cases" because sometimes, doing so will prevent Firefox from converting the xxxx.part temporary file used for the download into the final xxxx.exe file. In that case, you have to download again, pause again, etc.
This problem only occurs when downloading files from the Nokia site. So this is certainly a bug with their server(s).
Cheers.
Patrick
Message Edited by pat91 on 24-Jun-2009 03:46 PM

Similar Messages

Software Updates ADR Issue: "Failed to download the update from the internet. Error = 5"

"Failed to download the update from internet. Error = 5"
The above is the error I am getting when running any ADR. The error is quite clear software updates are failing to download and Error = 5 being a permissions error its clear that the downloads are failing due to incorrect permissions applied to the download
path.
Here is the last bit of my ruleengine.log, everything above is the same except for the update trying to be downloaded of course:
Failed to download the update from internet. Error = 5
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download ContentID 16860969 for UpdateID 16857152. Error code = 5
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Downloading contents (count = 1) for UpdateID 16857255
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
List of update content(s) which match the content rule criteria = {16861141}
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Downloading content with ID 16861141 in the package
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download the update from internet. Error = 5
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to download ContentID 16861141 for UpdateID 16857255. Error code = 5
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to download any update SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Failed to download update contents. SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
No new update was added to the package. Package "SCP0008A" would not be updated.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Failed to run the DownloadAction for the AutoDeployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
STATMSG: ID=8706 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_RULE_ENGINE" SYS=SCCM-MPS.DSCICORP.COM SITE=SCP PID=2376 TID=5148 GMTDATE=Thu Jun 26 13:22:00.164 2014 ISTR0="SMS Rule Engine" ISTR1="Failed to download one or more
content files" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Enforcing Create Deployment Action SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Create Deployment Rule Action XML is: <DeploymentCreationActionXML xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><CollectionId>SCP00055</CollectionId><IncludeSub>true</IncludeSub><Utc>false</Utc><Duration>0</Duration><DurationUnits>Hours</DurationUnits><AvailableDeltaDuration>0</AvailableDeltaDuration><AvailableDeltaDurationUnits>Hours</AvailableDeltaDurationUnits><SuppressServers>Checked</SuppressServers><SuppressWorkstations>Unchecked</SuppressWorkstations><PersistOnWriteFilterDevices>Unchecked</PersistOnWriteFilterDevices><AllowRestart>true</AllowRestart><DisableMomAlert>false</DisableMomAlert><GenerateMomAlert>false</GenerateMomAlert><UseRemoteDP>true</UseRemoteDP><UseUnprotectedDP>true</UseUnprotectedDP><UseBranchCache>true</UseBranchCache><EnableDeployment>true</EnableDeployment><EnableWakeOnLan>true</EnableWakeOnLan><AllowDownloadOutSW>false</AllowDownloadOutSW><AllowInstallOutSW>true</AllowInstallOutSW><EnableAlert>true</EnableAlert><AlertThresholdPercentage>90</AlertThresholdPercentage><AlertDuration>7</AlertDuration><AlertDurationUnits>Days</AlertDurationUnits><EnableNAPEnforcement>false</EnableNAPEnforcement><UserNotificationOption>DisplaySoftwareCenterOnly</UserNotificationOption><LimitStateMessageVerbosity>false</LimitStateMessageVerbosity><StateMessageVerbosity>10</StateMessageVerbosity><AllowWUMU>true</AllowWUMU><AllowUseMeteredNetwork>true</AllowUseMeteredNetwork></DeploymentCreationActionXML>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Rule XML is: <AutoDeploymentRule xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><DeploymentName>Test ADR</DeploymentName><DeploymentDescription>Test ADR</DeploymentDescription><LocaleId>1033</LocaleId><UseSameDeployment>false</UseSameDeployment><EnableAfterCreate>true</EnableAfterCreate><NoEULAUpdates>false</NoEULAUpdates><AlignWithSyncSchedule>false</AlignWithSyncSchedule><ScopeIDs><ScopeID>SMS00UNA</ScopeID></ScopeIDs></AutoDeploymentRule>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Criteria Filter Result XML is: <AutoDeploymentRule xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><DeploymentName>Test ADR</DeploymentName><DeploymentDescription>Test
ADR</DeploymentDescription><LocaleId>1033</LocaleId><UseSameDeployment>false</UseSameDeployment><EnableAfterCreate>true</EnableAfterCreate><NoEULAUpdates>false</NoEULAUpdates><AlignWithSyncSchedule>false</AlignWithSyncSchedule><ScopeIDs><ScopeID>SMS00UNA</ScopeID></ScopeIDs></AutoDeploymentRule>
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Deployment Action XML...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Rule XML... SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element DeploymentId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupName SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
SQL is: select cis.CI_ID from vCI_ConfigurationItems cis join vProvisionedCIs pci on cis.CI_ID = pci.CI_ID where cis.CI_ID in (16793068, 16793070, 16793441, 16793445, 16793531, 16793686, 16793688, 16794597, 16794600, 16794602, 16794604, 16795443,
16795445, 16795709, 16795711, 16796210, 16796222, 16796292, 16796298, 16799495, 16799503, 16799602, 16799700, 16799703, 16799705, 16799712, 16799718, 16800300, 16800302, 16800367, 16800369, 16800371, 16800375, 16801224, 16801227, 16801237, 16801239, 16801287,
16801289, 16801559, 16801566, 16801996, 16802034, 16802839, 16802841, 16803306, 16803310, 16803420, 16803422, 16806477, 16806479, 16809354, 16809360, 16809393, 16809397, 16809774, 16809786, 16809792, 16813338, 16813348, 16813636, 16813638, 16814948, 16814950,
16815151, 16815153, 16817088, 16817102, 16817108, 16817398, 16817400, 16818677, 16818691, 16825397, 16840448, 16840458, 16840460, 16840462, 16840690, 16840700, 16840702, 16840710, 16840824, 16840826, 16842640, 16842641, 16842802, 16842803, 16842841, 16842870,
16842871, 16842896, 16842917, 16843017, 16843042, 16843049, 16843051, 16845981, 16846404, 16846751, 16846757, 16848017, 16848021, 16848664, 16848687, 16849383, 16849385, 16852506, 16852514, 16852516, 16855484, 16857102, 16857151, 16857152, 16857255) order
by cis.CI_ID SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
0 of 115 updates are downloaded and will be added to the Deployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
The rule resulted in no updates being found. Skip deployment creation or update...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Enforcing Actions for Rule 16777228 failed!
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: ResetRulesAndCleanUp() SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Updated Failure Information for Rule: 16777228
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Deleting Rule 16777228 SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Found notification file C:\Program Files\Microsoft Configuration Manager\inboxes\RuleEngine.box\16777228.RUL
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5148 (0x141C)
RuleSchedulerThred: Change in Rules Object Signalled.
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Refreshed ScheduleList instance for Rule (16777228) from schedule string () with next occurence (12/31/1969 7:00:00 PM)
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
FindNextEventTime found next event for RuleID 0 as :1/1/2038 12:00:00 AM
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
RuleEngine: Got next rule execution time successfully. Next event is in 12369097 minutes
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Sleeping for 15 minutes SMS_RULE_ENGINE
6/26/2014 9:22:10 AM 5228 (0x146C)
Also, I do not have a patchdownloader.log anywhere, Ive checked all aforementioned locations from various sources and it just simply does not exist on my SCCM server. Here is my setup:
Server1: Primary server with all roles installed locally except the site database is on its own server. WSUS is installed locally here and DB is stored here.
Server2: SQL DB for Primary site DB
Server3: Secondary remote site running MP, DP, SUP. DB is SQL Express local.
So the SUP role was installed successfully on both server1 first and server 2 second with the site servers accounts. The SUP Synchronizes successfully and I can see a large list of updates available for use but not downloaded of course. I have set WSUS option
to store updates locally and have plenty of space at the target destination.
So here is my issue, I have been working on this issue for the better part of a week and understand the error code from the ruleengine.log to be a permissions issue. I have also proved this out but creating a test ADR with minimal updates and applied NTFS perms
to the target path for Modify with the everyone group (testing purposes only). The updates downloaded successfully. So this puts me right back to where I was, knowing its a permissions issue but not understanding what permissions are needed. Let me explain
further.
The best way to start is to show what perms I have to the target location for downloads/wsus/sup anything:
Path: \\Server1\UpdatesAndDefinitions (permissions being applied to the UpdatesAndDefinitions root folder)
SCCMAdmin (account used for most SCCM tasks except for NA) / Modify / Share and NTFS
Server1$ (primary site server) / Modify / NTFS
Everyone / read and execute / NTFS and Share
There are other system generated perms but the above three are the important ones. So hence my confusion I know that the SCCMAdmin account or the Server its self has to be accessing the target directory so why is it failing with a permissions issue?
My next step was to enable Auditing on the target path. Doing so revealed just what I thought and through me into further frustration:
A network share object was accessed.
Subject:
Security ID:
SYSTEM
Account Name:
SCCM-MPS$
Account Domain:
DSCI
Logon ID:
0x3e7
Network Information:
Source Address:
fe80::306a:8827:8672:3ba5
Source Port:
50329
Share Name: \\*\UpdatesAndDefinitions
A handle to an object was requested.
Subject:
Security ID:
DSCI\sccmadmin
Account Name:
sccmadmin
Account Domain:
DSCI
Logon ID:
0xad903c
Object:
Object Server:
Security
Object Type:
File
Object Name:
F:\UpdatesAndDefinitions
Handle ID:
0xf5c
Process Information:
Process ID:
0x10cc
Process Name:
C:\Windows\explorer.exe
Access Request Information:
Transaction ID:
{00000000-0000-0000-0000-000000000000}
Accesses:
READ_CONTROL
ReadAttributes
Access Mask:
0x20080
Privileges Used for Access Check:
Restricted SID Count:
0
Now I may not be the best I traversing through the mess of audit entry's and translating them, but from what I can see the two accounts that have the proper share and ntsf perms ive listed above are indeed the ones accessing the target location and the audit
code is success. I filter for failures and found no audits for failures whatsoever yet my downloads still fail religiously, unless of course I open myself up with the everyone group.
So next... I tried adding in the Network Service account with proper permissions, the Local Service Account, my user account, and all no go's.
Next... I remove the SUP roles from SCCM checked the logs for deinstall confirmations, and reinstalled these roles. No Go!
If anyone can assist I would be in your debt and very grateful.
Oh last note, but very important note I'm running SCCM 2012 SP1 CU4
Thanks,
Michael
MichaelSpaulding

I just tested with the everyone group further; I added everyone with modify for ntfs and just read only for share and downloads failed!
I then changed the share perms for everyone to change and the ntfs to read/execute and poof downloads complete! Obviously change share perms for everyone leaves me open which Id like to prevent, so finding what account is being used is crucial.
I have already tried adding all of the SCCM accounts I use and the servers themselves as change perms to share and ntfs and have not had any luck.
MichaelSpaulding

Nokia Suite failing to download maps

Ok. I am using 5800 xpressmusic. Today (30.06.2012) I updated my Nokia Suite to the latest version. My phones software version is up to date too. After update I decided to update my Maps too. But during update it said " no internet connection" and stopped to update process. There were no internet connection loss at that time because I was surfing internet. I tried again. This time it opened the list of maps (because my maps has gone during failed update process) But it could not download any maps. Nokia's circle is turning but no data is transfering. I tried Nokia Suite from Nokia Beta labs. After that I uninstalled/reinstalled nokia maps from my phone... But noting helped.
This is my screenshot: http://i47.tinypic.com/2h3sfix.jpg
Ps: I installed my backup file from today before all off this but nothing has changed
Solved!
Go to Solution.
Attachments:
untitled.JPG ‏69 KB

@hoverkraft
After un-installing Nokia Maps you may have to backup all data upon your 5800XM and reset device to "Out of box" state by keying in *#7370# followed by 12345 (default Nokia lockcode unless altered by user).
Your 5800XM is running Ovi Maps v3.06 not v3.04 as would have expected map of Turkey to be a bit larger?
Assuming that you have http://nds1.nokia.com/files/support/global/phones/software/ ovi_maps_installer_3.06_11wk23_b05_s60_5...installed upon device you can use latest 0.2.43.103 map data.
You might need to delete E:\cities + .qf file then re-start Maps application to re-create necessary folder structure for Nokia Suite to recognise.
As a last resort maps for Turkey could always be manually installed by downloading and decompressing Turkey
Happy to have helped forum with a Support Ratio = 42.5

Nokia Ovi suite fails to download with message 'Do...

I've tried connecting my E72 to both a Windows 7 and a Windows XP machine, and I get teh same message - 'Failed: Download file invalide'.
Is anyone else seeing this and does anyone know of a solution?
Thanks,
Steven

Hi StevenLyall
After connecting the phone to your pc, a message appears on your phone screen, choose Pc Suite mode.
If that didn't show up, go to Menu --> Connectivity --> USB --> and choose Yes in Ask on connection
I hope that works , and please let me know
Phones I bought from 1st till now:
3210 / 3310 / 3410 / 6310 / 6600 / 6020 / N72 / E51 / X2-00 / 5310 xpress Music / E90 Communicator
If you like my post or it helped you, Give me Kodo

Tried to update creative cloud, failed to download and I got "Error code: 2" ?????

What does this mean?

Hi bets,
Please refer to the thread below:
Creative Cloud desktop failed to update.(Error code: 2)
Regards,
Sheena

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

You would have downloaded those apps with the wrong Apple ID then created a new Apple ID which is the on you are on now. This is acting as normal because all content downloaded from the iTunes and App Store is attached to the Apple ID it was downloaded with. To stop this you would delete the apps and redownload them with your current Apple ID you are signed in with.

Unable to update social 1.2(163)

Hi
I m using the latest updated N8 and ovi suite and last time this happened I was able to update social via computer update.. but now social is unable to update via suite or phone..
Please help
Mihir

Have you tried installing Opera browser and going to m.facebook.com instead?
Happy to have helped forum with a Support Ratio = 42.5

Unable to update or install plugins

In firefox 8 i am unable to update or install plugins, firefox downloads it but does not install

Do you mean plugins (Tools > Add-ons > Plugins) like Flash that handle files or Firefox extensions (Tools > Add-ons > Extensions) that add extra features to Firefox?
For the latter see:
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
If you do mean plugins, then which plugin is giving problems?
*http://kb.mozillazine.org/Issues_related_to_plugins

Unable to update public free/busy data. Operation Failed

After installing/configuring the Oracle Connector for Outlook
on Outlook XP and after entering a new appointment and closing Outlook I receive the following error, twice:
"Unable to update public free/busy data. Operation Failed"
Microsoft's website has references to this problem on Outlook 2000, but I am running OfficeXP. MS also references this problem amoung many Exchange server implementations, however this is the Oracle Connector to the Oracle Calendar Server.
Details of System:
Win XP SP2 - Fully Patched
Office XP SP3 - Fully Patched
Oracle Connector for Outlook - (R.9.0.4.2.60310)
1. Any idea how to fix this?
2. Is there an Oracle Connector greater than the version I list above?

Found my own fix!
I was running Connector version R.9.0.4.2.60310
Downloaded version R.9.0.4.2.10.70412
The download seems to fix a whole lot of things. So far it has fixed my problem in Outlook! :-)

Auto Deployment Rule download failed (0X87d20417) Failed to download the update from internet. Error = 16389

Hi there,
I have massive problems with Auto Deployment Rules.
I get the Error from above.
ruleengine.log says:
Failed to download the update from internet. Error = 16389 SMS_RULE_ENGINE 3/11/2015 11:41:57 AM 5608 (0x15E8)
Failed to download ContentID 16936340 for UpdateID 16953422. Error code = 16389 SMS_RULE_ENGINE 3/11/2015 11:41:57 AM 5608 (0x15E8)
Failed to download any update SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
Failed to download update contents. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
No new update was added to the package. Package "00000116" would not be updated. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
Failed to run the DownloadAction for the AutoDeployment. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
STATMSG: ID=8706 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_RULE_ENGINE" SYS=NE-SCCM-02.services.internal SITE=000 PID=3392 TID=5608 GMTDATE=Mi Mrz 11 10:41:58.606 2015 ISTR0="SMS Rule Engine" ISTR1="Failed to download one or more content files" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
CRuleHandler: Enforcing Actions for Rule 16777227 failed!
Failed to download the update from internet. Error = 16389 SMS_RULE_ENGINE 3/11/2015 11:51:03 AM 5608 (0x15E8)
Failed to download ContentID 16936340 for UpdateID 16953422. Error code = 16389 SMS_RULE_ENGINE 3/11/2015 11:51:03 AM 5608 (0x15E8)
CRuleHandler: Enforcing Actions for Rule 16777230 failed! SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
CRuleHandler: ResetRulesAndCleanUp() SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
Updated Failure Information for Rule: 16777226 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
Updated Failure Information for Rule: 16777227 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
Updated Failure Information for Rule: 16777230 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
whereas in WSUSCTRL.log i get:
System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host~~ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ --- End of inner exception stack trace ---~~ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)~~ --- End of inner exception stack trace ---~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber)
System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Failed to set WSUS Local Configuration. Will retry configuration in 1 minutes SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Failures reported during periodic health check by the WSUS Server XYZ. Will retry check in 1 minutes SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
ooGDoo

There only is Patchdownloader.log under
\\SCCMSERVER\C$\Program Files\SMS_CCM\LOGS\Patchdownloader.log
Do you mean this Log?
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 64 Software Updates Patch Downloader 3/11/2015 11:50:33 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:33 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:50:43 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:43 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:50:53 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:53 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:51:03 AM 5608 (0x15E8)
MoveFile() failed to rename \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050 with GetLastError() = 5 Software Updates Patch Downloader 3/11/2015 11:51:03 AM 5608 (0x15E8)
ERROR: DownloadContentFiles() failed with hr=0x80004005 Software Updates Patch Downloader
ooGDoo

Failed to download update Error 0x87d00669

Hello @ll,
I try to implement SUP. The first deployment includes 102 updates. 101 are installed correctly, the last one failes. In the UpdatesHandler.log I found this entries:
Bundle update (ad99d2a2-9483-4a22-be93-b2f422024ba0) is requesting download from child updates for action (INSTALL) UpdatesHandler 01.08.2014 14:12:32 4076 (0x0FEC)
CUpdate::CheckLocations - Checking locations on action (INSTALL) for Update (26311986-1f8b-4f43-8f56-b67c072c8832) UpdatesHandler 01.08.2014 14:12:32 4076 (0x0FEC)
Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 01.08.2014 14:12:32 3456 (0x0D80)
Unable to get locations, no need to continue with download UpdatesHandler 01.08.2014 14:12:32 4076 (0x0FEC)
CBundledUpdate -- Failed to download update (26311986-1f8b-4f43-8f56-b67c072c8832). Error = 0x87d00669 UpdatesHandler 01.08.2014 14:12:32 4076 (0x0FEC)
Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 01.08.2014 14:12:32 3872 (0x0F20)
CDeploymentJob -- Failed to download update (ad99d2a2-9483-4a22-be93-b2f422024ba0). Error = 0x87d00669 UpdatesHandler 01.08.2014 14:12:32 4076 (0x0FEC)
Seems that the update ad99d.... requires the update 26311... and can't download this. I filtered the software updates for the unique Update-ID ad99d... and find the update wich is listed in the SoftwareCenter on the client. If I filter for unique update
id 23611... there is no result.
I read some post, that 0x87d00669 means a reboot is required. Did a lot if reboots, rescans and so on. This updates keeps uninstalled and failes on download.
Any idea?
Kind regards,
Dennis

From MUCatalog
http://catalog.update.microsoft.com
UpdateID: ad99d2a2-9483-4a22-be93-b2f422024ba0
Title: Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430)
BulletinID: MSRC Number: MS08-069
Architecture: AMD64
Classification: Security Updates
Supported products: Windows 7 , Windows Server 2003 , Windows Server 2003, Datacenter Edition , Windows Server 2008 , Windows Server 2008 R2 , Windows Vista , Windows XP x64 Edition
UpdateID: 26311986-1f8b-4f43-8f56-b67c072c8832
is not found in MUCatalog
http://catalog.update.microsoft.com
Further detail and reading is here:
https://technet.microsoft.com/library/security/ms08-069
http://support.microsoft.com/kb/955218
http://support.microsoft.com/kb/954430
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Lenovo System Update 5.0.3 failes to download packages

Hello,
SU shows an error dialog saying "An error occurred while downloading packages.".
I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
I checked several posts in this community.
System Update fails to download updates
Lenovo System Update 5.03 on T430u doesn't report software updates
And I knew that tvsu_log_xxx.txt has important information for debugging.
It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
"An error ocurred while setting the digital certificates for this download"
What is this? Do the digital certificates mean SSL certificate?
Anyone know how to solve this?
Regards,
Yusuke Yamasaki
systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2014-02-19 , 06:23:45
場所 Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2014-02-19 , 06:23:46
場所 Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS
Severe 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444
Info 2014-02-19 , 06:23:46
場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.

I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

When I install Photoshop CC it says that an update failed to download and whenever I retry it doesn't work. How do I fix this?

When I install Photoshop CC it says that an update failed to download and whenever I retry it doesn't work. How do I fix this?

Update that fail can sometimes be downloade and installed manually also here is a Trouble shooting Update guide http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#TroubleshootUpdates
Adobe - Photoshop : For Windows
Adobe - Photoshop : For Macintosh
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Unable to update apps on iPad mini. I have even restored the iPad and now I can't download any of my previously purchased apps.

Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.

1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo.

I have the latest itune but i am unable to update my phone or my ipad 2 i have been in to the shop and they said i need to download a diffrent type of itunes for wifi can you please help

I have the latest iTunes but am unable to update my phone or my ipad 2 I have been in to the shop and they said I need to download a different type of iTunes for wifi I have a desk top with windows vista and wifi can you please help

We'll need more information before anyone can be of much help. What model iPhone is it, what versions of iOS are running on the iPad 2 now, what exactly are you trying to update, and what version of iTunes are you running? And what exactly is going wrong (include error messages if any).
Once we have that information, someone here can probably offer advice. Note that you cannot sync content or upgrade iOS wirelessly until you get your iPhone and iPad up to iOS 5 and that requires that you connect those devices to your computer via the Dock-USB cable.
Regards.

Unable to update PC Suite "Failed to download"

Similar Messages

Maybe you are looking for