Unable to update phone

Hello,
I use an Xperia Z1, open market on O2 UK. Its currently running build v14.2.A.0.290. I have noticed that on the Sony Mobile UK support page, the lasest build is now v14.2.A.1.136.
My device is encrpyted, as per my corporate email policy.
When ever I connect my phone to the Sony Bridge for Mac desktoip client, or check for updates bia the on-device update app, I am told there are no new updates.
How can I update my phone? Do I need to hard reset it they check for updates?
Any help would be greatly appreacited.

So yes you do have a fully unbranded UK Generic phone - But I've made myself look like an idiot - I remembered I rooted my phone and the number in question changed to another countrys so the update I'm been informed about or was is not for the UK but somewhere else in the world - So I'm now running the latest firmware and rooted
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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Unable to Update Phone Software

Respected Sir,
I am using Nokia C5 phone.I installed Nokia PC Suite on my computer and connect my phone with Pc Suite.But unable to download latest version phone software i.e 101.003 for my Nokia C5-00.Following steps are followed:
1.Download Nokia Pc Suite.
2 Install it on computer
3.Connect phone with PC Suite by USB Cable.
4.Select Software update option appears on Right Hand side of Nokia Pc Suite.
But when I follow above mentioned steps only updated apps for my phone are shows which are optional.But no updated phone software was shown.I am using Nokia Pc Suite 3.8.30.On Nokia website shows updated software for Nokia C5-00 is available.Why I unable to download it by using Nokia Pc Suite.I already contact Nokia Care Center about this but they unable to solve the problem.Kindly help me and solve the problem or provide me direct link from where I download updated software for my phone.Find attach file for more information.Current version of my phone software was 071.005
Attachments:
Nokia C5-00 Software-1.jpg ‏69 KB

Availability of update depends on Product Code / Region. Also, for Network locked devices, update is possible only after an approval from the Operator. Hence, even if an update is released in general, it need not be for your specific device. Seems, one of these reasons is preventing you from getting the update. In this case you need to wait and keep on checking or if you want you may ask Nokia Care whether they can update the Firmware ...
BTW, what you are using is not the Nokia PC Suite but Nokia Suite ...

I am unable to update software or backup my devices. Apple techs unable to resolve the issue after hours of phone support over the course of several months.

I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.

Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers

I have the latest itune but i am unable to update my phone or my ipad 2 i have been in to the shop and they said i need to download a diffrent type of itunes for wifi can you please help

I have the latest iTunes but am unable to update my phone or my ipad 2 I have been in to the shop and they said I need to download a different type of iTunes for wifi I have a desk top with windows vista and wifi can you please help

We'll need more information before anyone can be of much help. What model iPhone is it, what versions of iOS are running on the iPad 2 now, what exactly are you trying to update, and what version of iTunes are you running? And what exactly is going wrong (include error messages if any).
Once we have that information, someone here can probably offer advice. Note that you cannot sync content or upgrade iOS wirelessly until you get your iPhone and iPad up to iOS 5 and that requires that you connect those devices to your computer via the Dock-USB cable.
Regards.

I Phone 4S. I am unable to update the software. Evidently my I Mac ( 10.4) will not allow or support the sw update. How can I update this device? The phone function is not currently working either. HELP ! at t

I am unable to update my I Phone 4s through I-Tunes. I believe its due to my antiquated 10.4 operating system on my 2005 I Mac. How can I perform the software update. Currently even the phone function will not work . I'm a novice with this device.

Whatever version of Leopard you purchase, I suggest updating it to 10.5.8 which should have everything you require. To update Leopard download and install Mac OS X 10.5.8 Combo Update. Alternatively, open Software Update and install all the recommended updates. That will include the above updater.
To update your phone:
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

Software Update Error "Unable to retrieve phone in...

Hi ...
I have Nokia E50 and i am trying to update its software from Office LAN but i am getting the message "Unable to retrieve phone information". I have latest NSU v 1.4.14 installed on my machine. There is also a new firmware version available. Can anyone help me out on this ??
Thanks

Check the Firewall for a USB connection? mmmmm... Anyway, besides the firewall being controlled by my company, I've always succeeded in updating the phone until now.

Nokia Care is unable to update my phone software.....

Hi,
I am using Lumia 710.
I was trying to update my OS to 7.8 with zune, but zune said that your phone is up to date. (8773). So i visited to the near Nokia Care Center, they tried to update the OS, but unable to update and return back me with some cause. (hard disk open or something else.)
And the phone is resetted and all my apps, games, photos & contacts are deleted.
Also told me to submit the phone to send it to Bangalore for L3 Support.
Can you tell me what the reason behind it??
Why Nokia Care unable to update my OS.
Solved!
Go to Solution.

There are two different issues here, firstly roll out to Zune of updates can take a while and secondly Nokia Care wouldn't use Zune to update your Lumia 710 so apparently device has a USB communication issue precluding installing firmware requiring escalation to Level 3 service centre.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Im connected to the internet, but I am unable to update my phone or sign in to the itunes store

I received an error which says The iPhone software server could not be contacted. It says to make sure network settings are correct and your connection is active, and try again later. I'm connected to the Internet, but I am unable to update my phone or sign in to the iTunes store. Please help I have tried everything.

I have the exact same issue. Started happening about the time iOS 5 was available. Thought it was just server overload with everyone trying to download it at once but it has been well over a week now. iTunes Support responded with a form letter response with links to solutions that I said I tried in my original email. Need to make sure my Amazon Downloader app still works if Apple doesn't want my money.

Unable to update my nokia phone software

unable to update my nokia 5800 xpressmusic software via pc/pc suite... And unable to download apps from ovi stor

Hi Kandpalg94,
Welcome to the Forum.
In order to update your 5800 XM, I would advise you to download Nokia suite, PC suite is not compatible with your device.
Pfrancoise.
If this post has helped you to solve this issue, please press the "accept as solution" icon. Kudos would always be appreciated.

I did a software upgrade to IOS6 and my Iphone4S is now unable to update. Do I lose all my contacts and calendar entries when I restore?

I did a software upgrade to IOS6 and my Iphone4S is now unable to update. Do I lose all my contacts and calendar entries when I restore?

You should be syncing all your contacts and calendars with your computer, either via iCloud or iTunes, so it is easy to re-sync them back to the phone after you restore.

ZR will not update - Phone is a brick

My 2 month old Xperia ZR (purchased unlocked from Amazon at $549 US) is now a brick. I bought this phone for its ability to survive underwater, dust resistance and drop test. It seems just the rugged phone that I needed for 24x7x365 support duty.
Well, I should have asked if the phone would survive an upgrade. Apparently, it does not.
Performing the 10.3.1.A.2.67 system upgrade failed as I used PC Companion on Win7. I was warned it would take 30 minutes for the upgrade by PC Companion. At 26 minutes, I received an error message. The retry also failed. Then, the driver would not load and Win7 kept telling me the ZR was an unknown USB dev ice.
BUT, by this time, my phone was a brick. It would turn on, show the SONY logo and, then, turn off.
So, I call Sony Mobile Tech Support (1-866-766-9374 or 1-877-7XPERIA). Mayelin sent my a procedure to try in recovering my phone. No go. So, I call back and talk to Jamie. She doesn't even want to read my case notes (1-840176438). She goes to read the notes and transfers me to Mr. Dialtone. I call back and take to Natasha and ask for a Supervisor. Apparently, Sony does not staff their Call Centers with Supervisors. So, she asks for my number in order to have someone in Escalations call me back. No, she did not know when the callback would take place nor any timeframe like that there.
After 25 years of technical support experience in data networks, I know bull**bleep** when I hear it. There really ought to be a law that mandates Supervisors be present and available at all times a support call center is operating. The support bull**bleep** performed by companies such as Sony, and/or its outsource support vendors, is just criminal considering how much their products cost. Very unprofessional and user hostile.
I have included the procedure sent to me by Mayelin. It may be of help to some other poor and unfortunate person who might have also bought this Hercules of a phone.
I will wait until Monday when I might be able to get a Supervisor. I will then discuss how useless it is for me to undergo their 7-10 business days "evaluation" return-to-factory service when their system upgrade killed my phone. I would expect and advance replacement on the next business day at the very least. BUT, apparently, $549 does not get you this when you buy one of these indestructible phones.
How sad. Has Sony quality really come to this? I own a lot of Sony A/V and some professional products. I just bought one of their new VAIO laptops at top dollar from a Sony Store (Stanford Shopping Center).
If this experience has taught me anything is that I should probably stick to Sony Ericsson or not buy Sony Mobile products at all. My old Sony-Ericsson T515 never gave me any hiccups as big as this Xperia ZR is giving me.
ZRSUCKS
Dear ZRSUCKS,
Thank you for contacting Sony Xperia™ Online Support.
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
http://www.sonymobile.com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: http://www.java.com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
As part of Sony Mobile's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit www.sonymobile.com or call us at 1-866-766-9374 .
Kind Regards,
Mayelin
Sony Xperia US Customer Services

Use SUS instead
Update Service (SUS)
http://www.sonymobile.com/gb/tools/update-service/
http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
Don't forget to give Kudos (Click on the half star + )
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

HT4623 Unable to update applications installed.Error message "unable to connet iTunes" appears after installation icon hanging

Since last two weeks I am unable to update my applications installed in iPad with iOS 6. Also no new app is getting installed. Installation icon appears but after some time error message "unable to connect iTunes " appears.Can some one guide me to solve this problem please?

I've had similar problems. Whenever I try and update apps on the iPhone, the app would apparently download ok, but then not install. This didn't happen with new apps - only ones I was updating.
I got around the issue by downloading the update in iTunes on my Mac, then deleting the app from the phone, then syncing. The problem with this method is that certain apps had saved settings which are lost when following this method.
However... I seem to have fixed the issue after 2 months of trying.
I followed the advice of this page:
http://www.iphoneatlas.com/2008/09/10/itunes-8-workaround-for-5002-unknown-error -when-trying-to-update-apps/
Then I repaired disk permissions and finally I completely erased and restored my iPhone BEFORE I synced it after the moving of the Mobile Applications folder.
It's all working perfectly now and made my life much easier (especially with Aurora Feint updates), so I hope that this method works for some others.
Good luck.
Dom

I am unable to update the software for my 4s. I am also unable to connect to the app store or itunes, it does not give an error message just says that i am unable to connect. Please help

I am unable to update my software in settings, just says an error occured. I am alsos unable to connect to the app and itunes store. (no error message occured) just says unable to connect. I am using cellular data and its turned on. Help me please

Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card.

Unable to update my iOS on my iPad and iPhone.

I am unable to update my iOS on my iPad and iPhone. Though I have had these devices and have been updating for over a year, the issue just started with this new release (iOS 5.1).
When I connect my Pad and Phone to iTunes (Windows PC with Vista), I am told that an update is available. When I update, iTunes tries to connect to a server. Then I receive the message, "There was a problem downloading the software for the iPad. The network connection could nopt be established."
When I try to update the devices iOS using WiFi directly (not connected to iTunes). The devices say, "Checking for Update..." and does not connect. It says, "Unable to check for update...An error occurred while checking for a software update...Cancel or Try Again"

I solved this by downlading the iOS update via wi-fi at another location other than my home. I would still like to know why this download did not work at my home as it has for over a year. I have made no changes in my firewall or security settings.

Unable to update phone

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