Unable to update Premiere Elements to 12.1

I have problem updating my version of Premiere Elements to 12.1. I get this error U44M1P2003 and I don't know how to solve it.
I have Win7 Pro 64bit
Thanks in advance
mdc

I read the help and check the registry but I cannot find none of the 9D80A7B7.... or 777B751F... voices..
I will try uninstalling completely and re installing it
thanks

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