Unable to update Premiere Pro CC 7.0.0 to latest version
I am on Mountain Lion running a trial installation of PPro CC 7.0.0
I was having issues with Multicam Sync and recommened I upgrade to the latest version.
However, my CC installer says I am "up to date" and likewise, within PPro CC it says I am up to date if I go to Help-Update. (With version 7.0.0)PP
I have tried uninstalling and reinstalling PPro, as well as uninstalling my old copy of PPro CS6.
I have also tried uninstalling and reinstalling the CC Installer itself per the guide on this help area.
The program opens and runs, and updating gives me no errors. The program just seems confused in thinking that I have the latest version, 7.0.0 (342)
Ay help greatly appreciated, thank you.
Hello,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter
P.S.
As you said, sometimes the "opm.db file" is the culprit.
Similar Messages
-
I have a creative cloud subscription and two computers. One at the office, and one at home.
I started a project at the office and wanted to finish it at home. But Premiere Pro won't open the project at home because it says it was created with a higher version of the app. But it says I have the latest version.
When I go to 'About Premiere' menu, it says I have version 2014.0, but at the office says 2014.1. I've tried logging out form CC, restarting the imac and logging in back. I've tried uninstalling every adobe app and reinstalling, but each time I get the 2014.0 version installed.
Please help. Thank you in advance.
Cheers.it's not the same problem but has the same solution.
but if that solution fails, update manually: http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html -
Unable to update Premiere Pro CC. [was: normie]
I need help i have trying to updated my Premiere Pro CC first the last 4 days not having much luck.
Can anyone tell me what i can do pleaseHI Norman,
Kindly provide the below mentioned details so that we can assist you appropriately.
OS version:
Screenshot of the message:
Meanwhile, try : Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini -
Unable to install Premiere Pro update 7.1
I've been unable to install Premiere Pro update 7.1 on a Mac running Mavericks. I've made three attempts over as many days.
For what it may reveal, here is the install log. Any ideas?
[Please don't post full longs to the user forum.]Try using the "adobe cleaner tool" (you'll find it online) to uninstall Premiere Pro. Reboot. Install Premiere Pro with the creative cloud panel from the apps list. It should work fine
-
I am out of ideas here. I had several program installed for months with no issues. Every update was fine. I haven't moved any installations or changed configurations, etc. I have probably a dozen CC apps installed or more.
Then out of nowhere, I start getting an error U44M1P34 when trying to update Premiere Pro. After Effects updates give me a similar error.
1. Tried uninstalling these apps, then restarting, then installing again, but no luck. It tells me that installation was successful, but an update failed.
2. I tried clearing all temp files, etc. No luck.
3. I uninstalled EVERYTHING Adobe related on my computer. Restarted. Ran the Cleaner tool as admin. Restarted. Installed Creative Cloud then tried to install Premiere Pro. Same problem.
So after all that, including putting my work on hold so I can uninstall everything from my machine and try all this junk, it still gives me an error. I can't update those two programs, and maybe more(hard to say since some programs haven't had updates since this started, so it might be worse than just those two).
I was able to install programs like Fireworks and Muse without issue since these problems started.
I've pretty much read every post of every thread where this error message is at. I've looked at my log files, but don't see anything fatal(please tell me what I'm supposed to be looking for as the instructions given are vague at best).
I just need to get this stuff installed and updated. Any ideas? Since I've literally removed Adobe's presence from my computer, then started from scratch, what else is there to try? I haven't moved ANYTHING to another drive or partition. Everything is in the same place it was since 10 months ago when I started CC.
I'm running Windows 8.1 Update 1 64-bit. 16GB RAM, hundreds of GB of HD space remaining. Geforce GTX760m (also have the Intel 4600 integrated graphics, for whatever that's worth).
I've run both PP and AE just fine, and they even run fine without the update. But I WANT to update them.
Ideas or thoughts are appreciated. Thanks.
BrentWell, the Adobe rep hasn't called me yet.
The good news though is that it's no longer an issue. Since the 2014 versions of the Adobe CC apps were released today, I was able to install/update just fine. So it was something with the previous update that was broken, or something like that.
FWIW, the new 2014 editions are fantastic so far. Some great improvements that I'm happy with. I just wonder whether this update issue will rear it's ugly head again with a later revision?
Time will tell. Thanks for the help regardless!
Brent -
Can't update Premiere Pro CS5.5.2?
When I attempt to update Premiere Pro CS 5.5.2 by clicking Help, and then Updates, I get an all-black/dark gray pop-up screen that says Adobe null at the top left, with a blue loading bar - and that's it.
I am currently using CS 5.5.2
Windows 7
I checked my Symantec Endpoint Firewall and ensured that all Adobe programs are allowed, and not blocked. Then I restarted my computer, and first verified that all Adobe programs are allowed access, and then I attempted again to update Premiere Pro, and I still encountered the Adobe null error pop-upscreen.
How can I get this program to update? I want to be sure and have the most recent codecs and etc.
Please advise. Thanks in advance.
Here is a screen shot image of the pop-up error screen:Hi John,
Thanks for your response. However, from the link you provided, it looks like CS 6.0.5 is the most recent CS version.
So I once again tried to update to CS 6.0.5, and I unfortunately get the same Adobe null pop-up screen I reported in my original post here.
Screen shot image from the link you provided at http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows -
When I try to update Premiere Pro CC it immediately goes to 50% and then fails.
Kindly try to update the patches manually from the link: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html.
Follow the very important instructions before download.
Regards,
Romit Sinha -
Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva
Use the Adobe Cleaner Tool:
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
I cannot update Premiere pro on my pc
Hi guys,
I cannot update Premiere Pro on pc!
I'm still stuck on version 8.0...
Anyone has a trick for me?Are you getting an error or do the updates dont show?
Available updates not listed -
I cant update Premiere Pro CC on Adobe Creative Cloud. Im getting impatient. Please help me.
I cant update Premiere Pro CC on Adobe Creative Cloud. Im getting impatient. Please help me.
A few customers reported a similar problem in this thread: http://forums.adobe.com/message/5847024#5847024.
They reported getting an update error: U44M1P7. Are you getting the same error? Some other error?
One of them reported that the cleaner tool here resolved his problems: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Updated Premiere Pro Help, and an update on my role
I just updated Premiere Pro Help, and now I'm in Technical Support:
http://bit.ly/bQ9eQO
In my new role, my job is to provide "online, one-to-many" technical support for Adobe's professional video products. In other words, I'm supposed to spend even more time helping out on forums like this one.
So, howdy.> Could the help files have an indicator in the filename to show which
is the most current.
eg premierepro_CS5_help_july2010 (or
vers001)
Putting a date in the file name of the PDF document would cause some problems, since we need to link to the files in a consistent way. But there is a date in the footer of each page other than the cover page.
Of course, the HTML version on the Web is always up to date. When talking with someone online, I always just include a link. -
The project was saved in a newer version of Premiere Pro and cannot be opened in this version
I edited a project on CC on one computer and saved it on my external. My friend took the same project to edit it on her computer under her own name and licence. Both of us recently upgraded to CC. But the same project that worked a few hours back on Premiere Pro CC, does not work now also on Premiere Pro CC and I received a message saying: The project was saved in a newer version of premiere pro and cannot be opened in this version." Can you please help us.?
Message was edited by: Kevin Monahan
Reason: Your title was too long.Hi alexxxkid,
You should be able to import the xml into an earlier version.
Backward compatibility has never been there with Premiere and it is always recommended not to update in the middle of a project.
As far as the crash is concerned, please tell me more about it so that i can help you to the best of my knowledge.
Thanks,
Rameez -
Last night I saved a project I've been working on for a couple of days. It's been fine all along. Today, when I went to open it, it's no longer listed in the recently opened files on startup and i get this message:
"The project was saved in a newer version of premiere pro and cannot be opened in this version."
Except it wasn't! I use Premiere CC and it's been fine all along. I can no longer open it at all...
Any thoughts? Very frustrating!One more item. In using PP CC2014 for the first time with this project, I have run into multiple issues making this project very frustrating. When adding a sequence to the master sequence, I have to render the audio each time in order to see all of the audio waves. You have to keep doing this over and over, even though you've already rendered a sequence already.
I am getting error messages when rendering the project saying there are issues compiling the movie. Getting same type error message if I try to export. I narrowed it down to two sequences keeping the program from rendering without the error messages. They each had a tiff file. I deleted them and they rendered. Not sure what this issue was with these particular files since I have other tiff files in the project. Once the rendering of all sequences was done, all the individual sequences were closed and the master was the only one open. I didn't close them. So now to edit any of the sequences I have to go back and open them.
The only thing this project has in it are titles created in PP, a few graphics, mostly tiff tiles and some jpeg and the dissolve effect. That's it. Seems like they should have done more with this version before putting it out there. Maybe that's why there are two separate applications for PP? Who knows. I will be uninstalling PP CC2014 when this project is complete. -
Unable to drag and drop any thing in my Itunes latest version 10.6 in windows 7
Unable to drag and drop any thing in my Itunes latest version 10.6 updated on 29th march 2012. unable drag and drop songs in play list..... can any one help me to solve this issue.In windows 7
Make sure your windows userid has full control and ownership over the entire music folder. Check the box to apply this to subcontainers (aka subfolders)
This webpage has directions
http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/P2/
You need to restart itunes to read hte new permission settings. -
Tonight opening Numbers caused a 'free update available box' advising me to install the latest version of OS X and then download the latest version of numbers. 'OK' is the only choice.
I can't force quit Numbers or even shutdown the iMac.
I don't want to lose the spreadsheet (90% completed so far) or upgrade to Yosemite.
I have OS X 10.9.5 running on a 2014 iMac.
What to do?
Thanks.NOTE: Just discovered that Adobe is making a bigger mess than any previously.
They now have a 32-bit uninstaller for Flash '''''AND''''' a separate 64-bit uninstaller for Flash. You will need the 64-bit uninstaller for what you had installed above.
*32-bit uninstaller: http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player_32bit.exe
*64-bit uninstaller: download.macromedia.com/pub/flashplayer/current/uninstall_flash_player_64bit.exe
Maybe you are looking for
-
Purchase contract item deletion flag
Hi SAP experts. By mistake an item line of a purchase contract was flagged for deletion in transaction ME32K, is there a way to remove the flag? I hope someone can help me.
-
Foundation classes is there a download pool somewhere?
Hello all, i am new to Java .... I am just trying to comile some code from my book with the following import lines import java.applet.*; import java.awt.*; import com.ms.ui.*; import com.ms.fx.*; I get the error that javac can't find the "com.ms.ui.*
-
Barcode shows a bunch of squares when barcode is made on AI CS11. Does anyone know a fix for this? We have CS2 running on another PC and we don't get this problem. Background: Using FrameMaker 7.1 to create a PDF file where a CS11 barcode file is e
-
Automatic file download behaviour like firefox
When I click on a file link which is not a web page in firefox it automatically provides me a dialog which allows me save the file to the desktop but when clicking on the same link using the air browser it does not appear to do anything. Does the air
-
(P.S. Im not very techy!)