Unable to update, reset or restore. I follow all KB articles, nothing.
The only image I can see on my iTouch is the one that appears in Paragraph 4 on this page: http://support.apple.com/kb/HT1808.
I have tried updating, resetting, and restoring the iTouch. Three times I have tried the restore function (251.1 mg, 48 minutes each time), without effect. I have tried different computers, nothing. Since I can't get past that one image I can't try to register it as a new device.
If it means anything, the Summary Page says: Device: iPod; Capacity: N/A; Version: N/A; Serial No.: N/A.
Since the Summary Page can't seem to ID the device with any particularity, I'm afraid the drive has been somehow wiped.
Any help would be greatly appreciated.
Did you try to delete the ipod software file located in user/library/iTunes/ipod software updates/ to make iTunes download a new copy when you connect in recovery mode. Maybe the file stored on your mac is damaged.
Also make sure Apple Mobile Device Service is working: http://support.apple.com/kb/HT1747
Similar Messages
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Getting this error from DirSync
Unable to update this object because the following attributes associated with this object have values that may already be associated with another object in your local directory services: [UserPrincipalName
[email protected];]. Correct or remove the duplicate values in your local directory. Please refer to
http://support.microsoft.com/kb/2647098 for more information on identifying objects with duplicate attribute values.
Quick eyeball and couldn't see the cause in the user account so used the script here:
http://gallery.technet.microsoft.com/office/Fix-Duplicate-User-d92215ef
And got these outputs:
PS C:\Windows\System32\WindowsPowerShell\v1.0> Export-OSCADUserPrincipalName -UserPrincipalName "[email protected]" -Path .\outputs.csv
WARNING: Cannot find objects with specified duplicate user principal name
[email protected]
Found 0 user(s) with duplicate user principal name.
Where to from here?
Richard PHi,
Did you talk about the Microsoft Azure Active Directory Sync tool ?
If yes, this issue occurs if one or more of the following conditions are true:
An object in the on-premises Active Directory has an SMTP address that's the same as the SMTP address of the object that's reporting the problem.
An object in the on-premises Active Directory has a mail attribute that's identical to the object that's reporting the problem.
An object already exists in your organizational account and has the same SMTP address or mail attribute as the object in the on-premises Active Directory
More detail information, please refer to:
http://support.microsoft.com/kb/2520976/en-us
[Troubleshooting] Unable to update this object because the following attributes associated with this object
http://blogs.technet.com/b/aadsyncsupport/archive/2014/05/20/troubleshooting-unable-to-update-this-object-because-the-following-attributes-associated-with-this-object.aspx
Regards.
Vivian Wang -
My "Hanging with Friends" app keeps crashing whenever I try to open it. I have deleted and re-downloaded the app, restarted my iPhone, and even restored my iPhone all together, and nothing is working. How can I get this app to work again?
Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
updated to ios 6 and lost all music but nothing else no music on my itunes either but theres a purchase history what do I do
iTune>Purchased>re-download your songs
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I attached Ipad to my computer to sync. I received a message indicating there was a new version of the software. During the update, the Ipad crashed. The screen on the ipad is showing the iTunes icon and the USB cord. The ipad no longer shows up in my devices. I have followed all instructions online to reset the ipad,and I uninstalled iTunes and reinstalled it. No change. The same screen appears on the ipad within seconds of turning it on.
Same here. And iTunes doesnt recognize the ipad anymore, even though it works fine with my iphone. Plugged the ipad into my other laptop, i get the recovery mode message, but nothing works.
Tried calling apple support, but since my 90 days of free phone service is past, those morons want me to buy applecare. Yea, ill pass. -
Unable to update podcasts in iTunes 9 if all files are gone
I updated to iTunes 9 today. I have discovered that if there are no episodes in a podcast, then I can't update the podcast. I have to leave at least one episode in there and then I can right click and select update podcast. If I delete all episodes and right-click, the only two selections are now "Show description" and "delete".
Prior to this, once I deleted all episodes, I could still right click and select update podcast. Is this a real bug and if so, should I downgrade to the last version of iTunes before this update?
My thanks goes to anyone who can assist with this enquiry.I immediately noticed this same problem after upgrading to iTunes 9. The only workaround that I've found is to click Refresh in the bottom right corner, but this updates all of my podcasts.
Also, I'm still trying to figure out the re-structured Podcasts tab. I want to sync all episodes of all podcasts to all of the appropriate Smart Playlists on my iPod, but the only way to do that is to use the "selected podcasts" option rather than "all podcasts" like I did in iTunes 8. That does not make sense to me.
It doesn't seem that Apple thought through these podcast changes very well for iTunes 9.
Message was edited by: MightyCasey14 -
My computer is unable to install device driver software for iPhone 3GS, where do I locate the software? As my phone is in restore mode following update through iTunes...
It's included in the iTunes installation bundle. Re-download and re-install iTunes on your PC.
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My iPod Classic (160G) used to sync flawlessly with iTunes (93G).
Recently, there seem to be fewer folders syncing. In particular, it is not syncing more recent adds. It also occassionally refuses to sync at least one mp3 downloaded from Amazon.com, giving an unable to sync message with an error code or 50.
I'm running iTunes version 10.7, and the software (2.04) on myiPod is current.
I only use the iPod for music. I have only one playlist.
Reset and restore did not fix the problem; I'm considering rolling back to a previous version of iTunes. Are there any other ideas to consider?
Please advise.
Thanks,
Rgiving an unable to sync message with an error code or 50
See this older thread for some possible solutions.
https://discussions.apple.com/thread/3924425?tstart=0
iTunes and its sync process with your iPod have been know to choke once the amount of data that needs to be transferred, replaced, or updated, reaches a certain size limit in GBs.
B-rock -
Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.
1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo. -
TS3694 I have a Ipod touch 4G, and i am unable to update or restore it.
I have been unable to update or restore my Ipod touch to the 5.1, and 11.1 for my computer. each attempt to update has lead to the error report 3194. I'm not sure what it means or how to fix it. Please someone point me in the right direction to get this fixed.
P.S. - Don't put me thru the Apple support run around.
THANK YOUError 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need ser -
Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTunes.Help! Thank you.
Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
It's still under 1yr warranty so will have to take to a dealer.
I'm sorry that's not much help for you but at least you know it's not a unique problem.
PC Windows XP -
Ipod: Unable to reset or restore
My Ipod (click wheel) will not reset or restore. The apple logo appears on the Ipod screen, followed by the file with an exclamation point. I have tried to use Ipod updater without success. The Ipod does not register that it is charging either when plugged into the power adapter or the Mac using the USB cable. The Ipod is not recognized by Itunes either. After the latest attempt to reset and restore, the Ipod made whizzing noises like it was attempting to continuously restart. It finally stopped. The Ipod is more than a year old and out of warrantee. Any ideas would be greatly appreciated.
I was having a similar problem with my Click Wheel iPod. It would reset when plugged into the wall, but would not restore. It kept causing both My Computer and Updater 11-27-2005 to crash. I assumed the problem was with iTunes 6, which I recently downloaded, but I took my iPod to a Mac Store anyway to see if they could do anything with it at the Genius Bar. The guy behind the bar was very helpful; he restored my iPod in about 2 minutes, I took it home, re-imported all my music, and it's been fine ever since.
My iPod is about 1.5 years old, and although I purchased the iPod AppleCare extended service plan, the Genius Bar guy didn't ask me anything about my iPod's warranty status. Didn't ask to see a receipt or anything. He just helped me out and sent me on my way. So I'd suggest taking your iPod in and seeing if they can restore it for you. You may find that being out of warranty isn't an obstacle. It's worth a shot.
Hope this helps. -
I am unable to update/restore my iPhone on my MacBook after attempting to downgrade iTunes 10 to iTunes 9.2. I am currently running iTunes 10 on my MacBook right now because it was my only option to get iTunes back on my MacBook. Everything is fine with syncing my device but the only problem I keep encountering is the restoring and updating options. When I restore my device it tells me that It could not be restored at this time. When I update it, iTunes tells me that it cannot complete the current build. I know for a fact I am missing some files that were deleted when I attempted the downgrade. Anybody know what files I am currently missing that is causing this?
- Jonny Appleseed acarstensen, Help has arrived! Let's take a closer look to see what's going on. Does your device have any physical/liquid damage? Did this issue begin after a recent software update or app download? EfrainM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I cannot turn my wifi on. The button is greyed out. This problem started after I update my software. First tech I spoke to said it was my problem because I chose to update the software and since I was out of warrenty, I would have to pay $19.99 for service agreement before anyone would talk to me. The next tech admitted this had happened to ssomeone else and stated it was a problem with my phone triggered by the software update, and because I was 57 days out of warrently, it would cost me $199 for replacement phone. So basically, anyone that chooses to upgrade their software, risk messing up their access to wifi and have to pay the developer of the software to fix the problem, their program caused. Does anyone have a clue how to fix this. Why wasn't I informed of the risks that could occur if I updated my device.
FYI, this is a user to user technical support forum.
No one from Apple monitors, reads, or responds here.
Try the following:
Settings > General > Reset > Reset Network settings
If the Wi-Fi is still not working, basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
The vast majority of users upgrade with absolutely no issues. -
IOS: Unable to update or restore
ois 7 has stalled on phone , have tried restalling and restoring and get error message 21 unable to restore, have followed advice and turned off antivirus and firewal but still cant get past it
Have managed to turn on with both keys pressed down at same time and gone in general start up and reset all settings as advised, take out of charge and phone turns off again
Any ideas ?
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