Unable to Update Software version

I own a generation 3 iTouch and every time I connect to my iTunes it tell me that it will check next time for updates.  My iTouch in currently running:
software version 4.2.1 and it is extremely slow.  I don't know what I can do so it can update the software to 4.3.  I have wiped out the itouch already and still I am not able to update the software version.
Can someone please help!!

I just noticed that it is only at 2G.  Is there anything I can do to upgrade since the software version that I do have make everything on the iPod work extremely slow?
Thank you for your help.

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