Unable to update to Mavericks, app store shows error downloading, and check purchased items, but I still can't download it.

Unable to update to Mavericks, app store shows error downloading, and tells me to check purchased items. I go there, but I still can't download it.

Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W. 

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