Unable to update to OS 6.0 Bundle 2647 either wirelessly or via Desktop Software for Mac

I have a BB Torch 9800 and I've tried all I know to update the system software on my BB wirelessly but it gives me the message "Update cannot continue, Update using BB Desktop Manager on your computer". So I plugged my BB in but it doesn't give me a prompt or anything to update and I'm not sure what's wron. Help please!

Hello azureJTR,
I'm not sure if you have solved your issue yet or not...
To update your BlackBerry's operating system on a Mac is a simple procedure but you can only upgrade to the level that your wireless carrier has released to. I see you're using Bell and they are usually quick to update their offerings.
Follow this guide item:
http://docs.blackberry.com/en/smartphone_users/deliverables/32688/Update_device_applications_2.0_Mac...
New available versions of the BlackBerry's OS are shown when you click the "Show Other Versions" button. (Your BlackBerry needs to be connected for the Desktop software to know both what applications you have installed and the Operating System).
If a newer version than the one you currently have loaded is available in that menu, then do a backup then highlight the item then follow the onscreen commands.
Tom

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