Unable to updates "free" apps on my phone, says payment method incorrect
Free apps need to update, won't
If you have. Credit card associated with your Apple ID, it must still be kept up to date, even if you want to update or download free apps. Do you have a credit card associated with the ID?
Similar Messages
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I am unable to update the apps
i am unable to update the apps in my phone, 11apps are required the update
Any restrictions set up in Settings/General/Restrictions? If yes, disable them.
Are you logged into your account in Settings/iTunes&AppStore with the correct Apple ID?
Any error messages given? -
Unable to download free apps in Itunes
I was unable to purchase paid apps and was getting the message that "your transaction was declined" and today I am even not being able to download free apps/games from the itunes store. Whenever I click a free app I am being taken to the billing info page and I get the same old message.
I was able to download free apps until today. Please help.To purchase apps, even free apps you need a valid payment method. It appears that you do not have a valid payment method associated with your account. You need to add one.
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I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3
What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
I am unable to update my apps or to purchase anything
I am unable to update my apps or to buy anything after I created a new password. I am able to logon but nothing seems to work after i log on.
This is also an issue with my cell phone, I have updates but they wont install...Hello wfordnfl,
You might try completely signing out of your Apple ID on the affected devices, then signing back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Allen -
HT4623 Since my recent update, i am unable to update any apps and access my itunes account??
I have just recently updated my i-phone 4 to the latest ios update, since then i am unable to update any apps i have on my phone and unable to download anything from itunes???? any help would be appriciated.
No, since last Thursday, unable to access i-tunes store at this time.
I loaded up my laptop, went on the i tunes store, error message came up think it was an -30???
I have logged out from iTunes on my phone, turned off , then turned back on, but still no joy. -
I am unable to update my apps.
Hey,
I am unable to update my apps yet I can still download and installthem fromthe app store? Please help. this is a problem for me on my IPad and IPhone4. I have recently downloaded the new software and my banking details are up to date. This was an issue before the software update.Are you trying to update these apps from your computer or your phone?
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I am unable to update my apps on my iphone5s. After entering the applied password, the update button reappears and nothing happens. Can anyone help? Thanks
Hey there Tonyaokb,
It sounds like you are trying to update some of your apps and when you tap the update button, the update does not happen. I recommend starting by closing the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App Stores, and restart the phone and try to update them again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists I would next verify that you can find it in your purchased history with ths article:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
So that you can then delete the app and re install it:
Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-left corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and download it again.
Note: If it's a paid app, make sure you're using the iTunes account you purchased the app with originally. If it isn't, you may be asked to purchase the app again. Learn more about downloading previously purchased items.
From: iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Take care,
Sterling -
HT201303 Can't update free app without putting credit card information? Why?
Cannot update free app without updating my credit card information! Says I am using new device to connect with app store ? This is not true as I'm using and have always been using my I phone. And why do I need to provide credit card info for free app?
Change your payment information to none on your iphone, goto settings > store , tap on your apple ID , tap view account , tap payment type , change to none.
This is all provided that you don't owe itunes any monies, if so then attach a credit card or itunes gift card and pay your arrears.
Free app or paid app, you will not be able to use your apple id until you settle one of the above. -
I an unable to updates my apps on my IPad
I an unable to updates my apps on my IPad
Hey there Tonyaokb,
It sounds like you are trying to update some of your apps and when you tap the update button, the update does not happen. I recommend starting by closing the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App Stores, and restart the phone and try to update them again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists I would next verify that you can find it in your purchased history with ths article:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
So that you can then delete the app and re install it:
Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-left corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and download it again.
Note: If it's a paid app, make sure you're using the iTunes account you purchased the app with originally. If it isn't, you may be asked to purchase the app again. Learn more about downloading previously purchased items.
From: iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Take care,
Sterling -
When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!
Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB -
I am unable to download free apps on my iphone,it ask for credit info.When i try to download it's telling me (There is a billing problem with a previous purchase)So i went into my account.It's showing a purchase inside of pokerist.com which i never made.I have a outstanding balance of 33.00 which i do not have.I only use that card to activate my account, that's why the payment didn't go threw.I do not use that account.So please can someone fix my account so i can get my life back.PLEASE
If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534 -
I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??
And is there any way to sync all my purchases and accounts to just have one... It is a bit stupid that you dont even get a list of something of what account you may of used, or some kind of hint, so you could log on to the right account. I am really stuck ...
Please Advise......You can't merge accounts. But you can check your purchase history:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, what may seem stupid to you... may be a protection of privacy to others. -
I recently just opened my own itunes account. I thought I added it to my iphone. However everytime I go to update my apps on my phone it keeps asking for my old itunes account password. How do I change that?
For what reason was a new iTunes account created?
Content acquired from iTunes is permanently tied to the account it was acquired with. -
I am beyond irritated with apple!! Need help with my appleid!! I have gotten 3 seperate appleidaccounts and it doesn't give me the options to not put my credit card information on their!!!! I can't access any free apps on my phone and I'm mad!!! I called apple and they wanted to charge me 300 dollars to tell me how to fix it!!! I will never buy an iPhone again if I can't fix the freaking problem!!!! Someone please help!!!!!
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card:
http://support.apple.com/kb/HT2534
Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
Important: Before proceeding to the next step, you must download and install a free application.
My bill will be considerably less than $300.
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