Unable to upgrade a new iPod touch to iOS 5 (Windows)

My daughter has a Windows 7 laptop, and I am trying to upgrade her iPod touch to iOS 5. I have already upgraded her iTunes. When I connect her iPod, it asks if I want to update the software. I say yes. A few minutes later, it says "backing up device," but the progress bar never gets past a centimeter. I have left it alone for HOURS, and I have tried this several times. My husband tried turning off Windows Defender and the firewall, not sure if that would have made a difference but it didn't anyways. We don't have any other anti-virus running on the computer. Why won't her iPod touch back up?
Thanks in advance--
Susan

Close iTunes and disconnnect the iPod. The move the existing backup file to a new location so that iTues has to create an entire new file. The file is located here:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP, Windows Vista, Windows 7), or iTunes may not be installed in the default location. Show hidden files and then search the hard drive for the Backup directory.
The try again. If necessary, you may have to place your iPod in recovery mode to get iTunes to see the iPod so that you can update the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

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Hello there,
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Unable to upgrade a new iPod touch to iOS 5 (Windows)

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