Unable to upgrade adobe design premium from cs5.5 to cs6. Problem with eligibility of cs5.5 serial number

I upgraded from design premium cs5.5 to design premium cs6 and am unable to install. I get all the way to where it asks for the serial number of my prior product. Then it complains that the serial number dosent represent an eligible product. The install is on a new machine that has never had the adobe product installed. I unregistered the cs5.5 product on my old machine before trying to install cs0.

Contact serial number support by web chat.
Mylenium

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