Unable to upgrade/install iTunes
When trying to run the setup for it, it ends up giving me a "Your system has not been modified; to complete the installation, run the installer again." Which does nothing but start the cycle all over again.
Hello Ari-Man,
Thank you for using Apple Support Communities.
For more information, take a look at:
Issues installing iTunes or QuickTime for Windows
https://support.apple.com/kb/HT1926
Have a nice day,
Mario
Similar Messages
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I am unable to re-install itunes. The installer starts ok and then indicates that it can not access a network !! I have tried to uninstall but get the sme error message. I have used 3rd party software to uninstal but still have no joy. My pc is running Vista.
Can you anyone offer a working solution ?Many thanks.
Let's try the fixit from the following Microsoft document with that one:
Fix problems with programs that can't be installed or uninstalled -
Upgrading / Installing iTunes 7.1 - Detailed Error Report, please help.
Hi,
I am trying to upgrade my iTunes to 7.1 Previously, my iTunes was working perfectly fine. I decided to give it a try and upgrade to 7.1 and to my horror, it does not work anymore.
I am running iTunes on Windows XP.
First of all, the installation for 7.1 has NOT worked. It was giving me an error. So, instead, I just assumed that the installation had not gone through, and my previous version was still installed and would function.
Incorrect. I am now getting the error:
"This action is only valid for products currently installed."
This must mean that the upgrade installation that started (but did not finish) must have wiped out the previous installation. Darn. I go back to run the iTunes 7.1 installation to see if it works this time...
Here is where the "big" error is that I can not figure out. The installation bar almost finishes, and runs some of the installation functions (such as copying files, etc.) when it gives me this error:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK and try again, or, enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below"
It then gives me a "browse" function so I can find the correct path to iTunes.msi - my only problem is that I don't know where it is, and after a shallow and basic search through the iTunes program files, I gave up.
Attached is a screen shot:
http://farm1.static.flickr.com/159/424601522_fac28e3a9d.jpg?v=0
I have read that it may also be a problem with Quicktime. So, I installed my version of Quicktime, then tried to run the installation package again.
Incorrect again. Still giving me the same error message.
I then went to Control Panel, Remove programs, and tried to manually remove iTunes. During the uninstallation, it gives me the same error message - missing the iTunes.msi file.
This has lead me to desperate measures and post here on the support forums. I hope that someone will be able to help me.
Thanks ahead of time.
Bryan
Custom PC Windows XP"The feature you are trying to use is on a network resource that is unavailable.
Click OK and try again, or, enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below"
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time? -
Please help me to upgrade latest iTunes version so then I can upgrade to iOS 5 or 6. I have an iPad 2. Thank you.
You need to update iTunes on your computer (not the iPad) to the latest version in order to then update the iPad to iOS 5.1.1 (iOS 6 isn't released until the Autumn) - you can check if you are up-to-date (which will prompt you to update if you aren't) via, on a PC, 'Help > Check For Updates', and on a Mac 'iTunes > Check For Updates'
When you have that installed, connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (you may also want to copy photos off the iPad as well) and then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'. You may also want to copy off the iPad any important documents, notes, files etc e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case.
You can then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button.
Updating to iOS 5+ : http://support.apple.com/kb/HT4972 -
After a message on my computer to install an update a few days ago- I now can't open Itunes and have a message saying a module isn't working and I need to re install Itunes. However when I try to reinstall Itunes I keep getting an error message saying mobile device not working and then a message saying unable to install itunes. Any clues- Is apple stuffing up agian or is my computer mis behaving?
Try a more recent version of my advice. The "for older video cards version" may work when the default version doesn't.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I haven't used the music store for some time, but when I tried to use it today I got the message that I cannot purchase music until I upgrade to itunes 7. I get a page with an "upgrade" button but nothing at all happens, not even a staus bar or error message, when I click on it. Nothing happens when I try "support" on the homepage either. I don't mind not upgrading, if it were possible to still purchase music with the old version! I have tried disabling the firewall and antivirus but not being very computer minded thats about the limit of my capabilities. It diidn't make any difference by the way.
Any suggestions?This kind of thing can happen when you have a problem with registry key permissions.
Presumably you are using an administrator account, but was iTunes originally installed from another account?
But many people have got round this problem by repairing registry permissions using the method in the following article. The process is reasonably straight forward but a little involved so read it carefully first.
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx -
Unable to upgrade to itunes plus. What's wrong???
Virtually all of the songs I've tried to buy in the last few weeks require an upgrade to itunes 7.2 or higher to download. I am currently using 7.0.
When I click the icon to "upgrade" it takes me to a screen that explains itunes plus and an icon that says "free upgrade". I click the "free upgrade" icon and nothing happens. What's wrong?Have you tried downloading the latest iTunes (7.6) directly from:
http://www.apple.com/itunes/download/
Then installing from the downloaded file.
If you are having trouble getting the download to work, try:
http://filehippo.com/download_itunes/
If you can download the update but you are having trouble getting it to work post any error messages. -
Unable to fully install itunes due to error message
I have been trying to install itunes and when I get about three quarters of the way in an error screen pops up telling me that I have an error writing to the file C:/Documents and Settings/All users/Application Data/.../GEARAspiWDM.inf and telling me I need to verify that I have access to this directory. How do I find that file and fix this problem so that I can fully install itunes?
an error screen pops up telling me that I have an error writing to the file C:/Documents and Settings/All users/Application Data/.../GEARAspiWDM.inf and telling me I need to verify that I have access to this directory.
Quite often those messages are caused by disk/file damage rather than a genuine permissions problem.
Try running a chkdsk over your C drive. There's instructions and a guided help in the following Microsoft document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, can you now get your iTunes install to go through properly? -
I am unable to re-install itunes due to an Error 2
I have tried to uninstall and re-install itunes using the troubleshooting tips for windows 7 but I'm still having some problems. After I download it, a message pops up saying Apple Mobile Device failed to start and to verify if I have suffient privileges to start system services. Then when I press ignore, it gives an Error 2 (Apple Application support was not found).
Then when I press ignore, it gives an Error 2 (Apple Application support was not found).
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I cannot install iTunes 10.5. I can download it, but when I go to install it says that a program cannot be run and it won't give the name of the program. I have the Windows Vista 64-bit system.
That would be my first guess. You might be trying to install the 32 bit version of the program.
Update the thread with more info on your apple software etc if its a 64 bit install you're trying to perform. -
Unable to update/install iTunes on XP
All I wanted to do was upload songs to my iPod. However, no matter what I did, iTunes refused to recognize that my iPod was plugged in. Stumped, I noticed I was running an older version of iTunes and tried to update it.
Upon trying to update iTunes, it completely deleted itself from my computer without a trace to be found. Everytime I try to redownload iTunes from apple.com, it appears to successfully install but at the last minute, completely removes itself. There is NO message telling me the installing was unsuccessful. It acts and looks as if the installation went completely fine. I watched it download to my desktop, saw the iTunes folder appear and then inexplicably delete. Not in the recycling bin; no where to be found.
What is going on?hi snart!
Upon trying to update iTunes, it completely deleted itself from my computer without a trace to be found. Everytime I try to redownload iTunes from apple.com, it appears to successfully install but at the last minute, completely removes itself. There is NO message telling me the installing was unsuccessful. It acts and looks as if the installation went completely fine. I watched it download to my desktop, saw the iTunes folder appear and then inexplicably delete. Not in the recycling bin; no where to be found.
"the lady vanishes". here's my latest compendium of techniques that have helped people get past this problem. (if all else fails, uninstall SP2, install itunes, reinstall SP2. there's instructions and resources on that given in the last link.)
b noir, "please please help" #1, 06:54pm Oct 3, 2005 CDT
keep us posted.
love, b -
Hey, whenever I try to buy music from itunes, it says I need to upgrade to itunes 6 first. When I click the FREE UPGRADE button, it flashes, but no upgrade process begins. I've tried getting the upgrade via Help>check for itunes updates, but that won't work either.
hi samedan!
okay, let's try going directly to the download page first:
http://www.apple.com/itunes/download/
... and (just in case) if you see a blank blue box to the left of the the page, see the following document:
iTunes download button isn't visible on the Download webpage
keep us posted.
love, b -
I am unable to upgrade iTunes on my PC and unable to un-install iTunes before re-install.
Itunes will not updat on my PC nor am I allowed to un-istall so I can re-install hence I can't update my ipad or iphone 3GS. One error message tells me that it can't find 'itunes.msi' Help please!
One error message tells me that it can't find 'itunes.msi'
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Unable to upgrade to iTunes 10.0.1
Software Update tells me there's a new version of iTunes (iTunes 10.0.1) and tells me to upgrade.
If I try to do so, I get this error :
The update "iTunes" can't be installed.
The file “AppleMobileDeviceSupport.pkg” couldn’t be found on the server “swcdn.apple.com”.
Seems like Apple has withdrawn the 10.0.1-update from it's servers...
is that true ?
Or is something wrong on my Mac ?
Anyone any ideas ?
Thanks !sorry...
...that turns out to be impossible...
I get the iTunes-webpage correctly, but when I click Download (and Accept the iTunes rules), the page tries to refresh and hangs...
...nothing is being downloaded...
...this is a server-side problem isn't it ?
Thanks !
Message was edited by: Toon.B -
Unable to re-install ITunes: MSVCR80.dll, error 7 Windows 126
I recieved the following message: The program can't start vecause MSVCR80.dll is missing from your computer. Try reinsalling the program to fix this problem.
I did try the un-install and reinstall and still get the same results.
My IPOD is a Shuffle. The only thing that comes to mind is that I tried to charge it over night on my hardrive. It did not charge. So is it possible that in doing that it caused another issue?
Right now my only option I believe is to buy another Shuffle.Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
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