Unable to upgrade nor uninstall due to network resource being unavailable..

Hi,
I'm trying to upgrade iTunes and I received this...
http://img505.imageshack.us/img505/3173/itunesbq2.jpg
I also receive it when trying to uninstall it. I tried manually removing it too, which proved unsuccessful. How do I fix this?
I can't find "iTunes.msi" anywhere on my hard drive.

http://img505.imageshack.us/img505/3173/itunesbq2.jpg
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

Similar Messages

Unable to upgrade or uninstall iTunes

Whenever I try to upgrade to the new version of iTunes, I get an error message. When I decided to try uninstalling the program to start over, I get the same message. It says "The feature you are trying to use is on a network resource that is unavailable." "Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi" in the box below."
I've searched my computer a million times, I can't find this folder...I don't think it exists. I really want to get this problem resolved because I miss being able to use my iTunes!!! Please help!!!!!

"The feature you are trying to use is on a network resource that is unavailable." "Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi" in the box below."
With those symptoms, try the procedure I give in the following post:
http://discussions.apple.com/thread.jspa?messageID=9694258&#9694258

Unable to upgrade or uninstall Itunes 9.0.6

I am having trouble with trying to update ITunes. I keep getting the error "The Older version of "*****" cannot be removed contact your technical support group... Same message for Quick time, Bonjour, ITunes, etc. Unable to uninstall the program from control panel as well. I even deleted the actual folders "Quick Time", "ITunes", "Bonjour", etc and have downloaded the updates and the whole install file "iTunesSetup.exe" and none will do an install for me. I also keep getting the message "(The file 'c:\Documents and Settings\Administrator\Apple Software Update\AppleApplicationSupport.msa' is not a valid installation package for the product Apple Application Support. Try to find the installation package 'AppleApplicationSupport.msi' in a folder from which you can install Apple Application Support.)" Even though the files are all fresh downloads and even tried then from different locations on my hard drive. Is there an Uninstaller file I can get from Apple to remove ITunes entirely so I can attempt a clean install of the program?

"The feature you are trying to use is on a network resource that is unavailable." "Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi" in the box below."
With those symptoms, try the procedure I give in the following post:
http://discussions.apple.com/thread.jspa?messageID=9694258&#9694258

ITunes 8.0 installation error --- network resource is unavailable / .msi

Hello.
When I was trying to install the latest version of iTunes I found an error message saying the following:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below."
Yet, when I search my entire computer I cannot find any file named iTunes.msi.
To further the problems, I cannot uninstall iTunes because it is prompting me with the exact same message I typed out above.
I am also unable to open the iTunes program because of this same problem. I cannot access iTunes, yet I see it in my program files directory.
Oh, and after that message above appears, I click cancel and this message shows up:
"The installation source for this product is not available. Verify that the source exists and that you can access it."
What does this all mean?
Please help!

When you get messages about network resources and missing msi files, it usually means you need the Microsoft Installer Cleanup Utility.
Here is a method for removal of iTunes with clean up and reinstall.
== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed – you should find entries the programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
===

Can't Un/Install QuickTime due to "QuickTime.msi" being "unavailable"

I'm trying to install iTunes version 9, but at the end of the installation it returns an error saying that it can't install quicktime because it cannot uninstall the older version.
I have traced this error back to the fact that the unintsall wizard cannot find the QuickTime.msi file, saying that it is an "unavailable network resource".
I have also found the file itself in Windows Explorer, and after clicking that it still says it is unavailable.
I can't do Anything with QuickTime at all! Has anyone got any advice?? (v7.64.17.80)

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

The feature you are trying to use is on a network resource that unavailable

"The feature you are trying to use is on a network resource that is unavailable."
Is the exact message.
This is what it says when i go to install the newer version of iTunes, it wasn't crrupted because i downloaded another and;
When i go to uninstall, from ControlPanel>Add/Remove etc. it says the same thing.
Please, anyone, will you help me?

okay. let's try the procedure from the following post with that one:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=3568566

Feature on a network resource is unavailable

I've installed MSOffice 2007 office suite and i can access and set up my outlook profile, connect with our exchange server, and send and receive email. However, when one of our users attempts to open outlook from her user profile Outlook attempts to install
Outlook 2003 from a network location that no longer exists. As a matter of fact we no longer have a functional copy of Outlook 2003 to create and MSI with. I am assuming that when outlook 2003 was first installed they installed it from the network using
an MSI but we no longer do this.
I've uninstalled MSOffice 2007 and re-installed it twice with out any change. I've removed the user's windows profile from the workstation but that had no effect on Outlook trying to install Outlook 2003 whenever she attempts to open Outlook 2007. This is
the message i get:
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to an folder containing the installation package OUTLS.MSI in the box below."
There is a "Use source:" text box i cannot type into at the bottom of the window and I don't get a browse button either. What is causing windows to think we are trying to install Outlook 2003 whenever we click on the Outlook 2007 icon and and how
do i stop that? MSOffice 2007 is already installed and the Outlook icon is located under the MSOffice 2007 folder in the start menu so there is no reason for it to try and install Outlook 2003... right?

I've seen this before. It happens when Office2003 *was* installed from a network path, and it is still (partially or completely) installed [there are registry entries recording the path, in the workstation], and the path is no longer available.
[it also happens if Office, or in fact any kind of MSI installation, was installed from a source path, and that path is no longer available]
in this case, it's not the user/profile, it's the workstation, and the registry entries stored there.
If you have no need of Office2003 upon that computer, you can either repair Office2003 so clean removal can occur, or, you can use one of the OFFscrub fixit tools to clean it up.
http://support.microsoft.com/kb/971179
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

TS3212 can't download new iTunes version; old version blocks it; error message "network resource is unavailable" iTunes.msi

Can't download latest iTune version on my PC with Vista 64bit. Old version blocks it. Error message: "......network resource that is unavailable" references "iTunes.msi" How do I remove old version?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

When trying to install Itunes it says " the feature you are trying to use on a network resource is unavailable" what do I so i can download??!!!!! please help!

When trying to install itunes it says " the feature you are trying to use on a network resource that is unavailble" i need answers please!!! what do i do? please help so i can download itunes!

Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

Unable to upgrade or uninstall iTunes (Bonjour issue, it seems)

Attempting to install the latest version of iTunes on Windows 7 64-bit, I get the following error:
http://i260.photobucket.com/albums/ii40/shane256/first-error.png
So I navigate down to where the file is:
http://i260.photobucket.com/albums/ii40/shane256/file-browser.png
and select the msi there and get this:
http://i260.photobucket.com/albums/ii40/shane256/Untitled.png
After searching around on the 'net, I found some information and ran the MSIs by hand, including a log of an attempt at removal and got this:
Action start 20:15:03: RemoveExistingProducts.
RemoveExistingProducts: Application: {877924AA-E044-4266-B37D-E974CD799934}, Command line: UPGRADINGPRODUCTCODE={C19D4D8F-4433-4F6D-9F0C-79589FD0B973} CLIENTUILEVEL=0 REMOVE=ALL
CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1714. The older version of Bonjour cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (14:D8) [20:15:27:209]: Product: Bonjour -- Error 1714. The older version of Bonjour cannot be removed. Contact your technical support group. System Error 1612.
If I try to remove iTunes using Add/Remove software, it tells me that it isn't installed. If I try to install using the update, it can't remove Bonjour. I can't remove Bonjour using Add/Remove, either. I've tried to find a package from the version that's installed (9.1.0.79) to see if that will help but I can't find any but the latest version.
So, my iTunes installation is currently dead in the water. Any ideas?

I tried... and this is what happened...
I first started installing iTunes to see what registry key it would give me. It gave me this:
http://i260.photobucket.com/albums/ii40/shane256/first-key-2010-06-26.png
So using that other post, I followed the directions in the images. I eventually found the key and tried to open the Permissions and got this:
http://i260.photobucket.com/albums/ii40/shane256/no-permissions.png
I clicked "OK" since it said it would let me edit it anyway. This is what I saw:
http://i260.photobucket.com/albums/ii40/shane256/no-users.png
No users at all... so I added Administrators for the local machine and set to full control:
http://i260.photobucket.com/albums/ii40/shane256/full-control.png
Then click Apply but get this:
http://i260.photobucket.com/albums/ii40/shane256/access-denied.png
So I can't modify the permissions.
I get the same error trying to open every key underneath there (inside the red box):
http://i260.photobucket.com/albums/ii40/shane256/all-keys.png
What registry keys are those? Can I delete them and iTunes reinstall them?
Message was edited by: fitten

When I try to download it tells me the feature I am trying to use is on a network resource that is unavailable

I have had trouble with itunes for some time. I decided to uninstall and start over. Now when I try to install it tells me that the network resource is unavailable. I don't know what to try next.

Hi there kfiasco!
It's important to note that when uninstalling iTunes from a Windows machine, the components of iTunes must be uninstalled in a specific order to ensure proper functioning later. An article outlining that order and other concerns when uninstalling and reinstalling iTunes can be found right here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
The information in that article should be able to help you fully uninstall all of the components of iTunes and help you get it reinstalled again. And just in case you need it, here is the link to download the iTunes packet again once you have fully uninstalled iTunes and all related components from your computer:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Thanks for using the Apple Support Communities. Have a good one!
-Braden

The Game Center is "unable to load data due to network connectivity issues or errors".

The Game Center is "unable to load data due to network connectivity issues or errors".
My internet is fine: all other apps that do not rely on the Game Center work, as does my browser and other online functions; additionally, a friend's iPhone connects to his Game Center perfectly while he is sitting next to me.
Closing the Game Center app and then reopening it is ineffective. Opening the options for the Game Center in the settings, logging out of my Apple ID, then logging back in, and then reopening the Game Center is ineffective. Opening the options for the Game Center in the settings, logging out of my Apple ID, then reopening the Game Center app and logging back in from there is ineffective.
This issue has gone on for more than a month, and so the phone has gone through all variations of "turn it off then back on again, refresh the system, etc etc" that are the basic first suggestions for trouble shooting.
One game app, which required a Game Center profile to launch, stopped working entirely, and would return a message saying something like "connect to the Game Center". I eventually deleted it to free up space. Other games which can be linked to the Game Center to connect with friends simply fail to link, returning "Game Center unavailable". This is the aspect that is currently bothering me the most: I cannot play games with friends unless the app can also link to Facebook and connect to friends from there.
When I open the Game Center, I see the following screen. The bubbles float gently, and it seems as if I had the ability to update my "status". However doing so results in a message that has vanished once the app is reopened.
Upon tapping Games, either the bubble from the main screen or the option on the ribbon at the bottom, the following screen appears. Clicking on Challenges shows a message that achievements must be viewed to issue a challenge. Clicking achievements results in a message that games must be connected (and from my friend's phone I know I have several apps that should appear).
Upon tapping friends, it does show me a list of suggested friends pulled from Facebook, but attempting to send a friend request results in the following screen. After accepting the error box, the "send" button for the request is grayed out and unavailable regardless of adding or deleting friends and/or an accompanying message.
In short, the Game Center is completely unresponsive for no discernible reason, and this problem began with no warning and is now long term. Though my iPhone is older (a 4s), my friend's is even older (a regular 4) and works fine.

I am having the very same problem on my iPad running ios 7. All is fine on my iPhone it opens no problem - this is running on ios 8. I wish they would fix it.

HT203175 "apple mobile device failed to start" "verify that you have sufficient privileges to start system services" came up on windows XP upgrade to 11.1.4 and since have been unable to open itunes - uninstalled and tried reinstall to no avail - what to

"apple mobile device failed to start" "verify that you have sufficient privileges to start system services" came up on windows XP upgrade to 11.1.4 and since have been unable to open itunes - uninstalled and tried reinstall to no avail - what to do ? Ken

I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
Windows could not start the Apple Mobil Device Service on local computer.
Error 1053 The service did not respond to the start or control request in a timely fashion.
I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
Can anyone please help?

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find a pth to any folders containning installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed com

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find path to any folders containing installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed computer. Windows update as suggested in some posts does not assist either.
Can anyone assist me? Thank you so much

Should the advice above not fix things for you...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Unable to upgrade iTunes 10.5. I get a message "on network resource that is unavailable" when trying to install. Can anyone help?

When trying to upgrade from iTunes 10.2 to 10.5 I get a pop-up window with message "on a network resource that is unavailable". I was able to upgrade earlier iTune versions, but for some reason I keep getting this message. I'm using Windows XP. Can anyone help?
Thanks!
SilverFox

Which particular .msi file does it go on to say is missing, charlotte? (Several different files might possibly be referenced in this context.)

Unable to upgrade nor uninstall due to network resource being unavailable..

Similar Messages

Maybe you are looking for