Unable to upgrade or uninstall iTunes

Whenever I try to upgrade to the new version of iTunes, I get an error message. When I decided to try uninstalling the program to start over, I get the same message. It says "The feature you are trying to use is on a network resource that is unavailable." "Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi" in the box below."
I've searched my computer a million times, I can't find this folder...I don't think it exists. I really want to get this problem resolved because I miss being able to use my iTunes!!! Please help!!!!!

"The feature you are trying to use is on a network resource that is unavailable." "Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi" in the box below."
With those symptoms, try the procedure I give in the following post:
http://discussions.apple.com/thread.jspa?messageID=9694258&#9694258

Similar Messages

Unable to upgrade or uninstall Itunes 9.0.6

I am having trouble with trying to update ITunes. I keep getting the error "The Older version of "*****" cannot be removed contact your technical support group... Same message for Quick time, Bonjour, ITunes, etc. Unable to uninstall the program from control panel as well. I even deleted the actual folders "Quick Time", "ITunes", "Bonjour", etc and have downloaded the updates and the whole install file "iTunesSetup.exe" and none will do an install for me. I also keep getting the message "(The file 'c:\Documents and Settings\Administrator\Apple Software Update\AppleApplicationSupport.msa' is not a valid installation package for the product Apple Application Support. Try to find the installation package 'AppleApplicationSupport.msi' in a folder from which you can install Apple Application Support.)" Even though the files are all fresh downloads and even tried then from different locations on my hard drive. Is there an Uninstaller file I can get from Apple to remove ITunes entirely so I can attempt a clean install of the program?

"The feature you are trying to use is on a network resource that is unavailable." "Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi" in the box below."
With those symptoms, try the procedure I give in the following post:
http://discussions.apple.com/thread.jspa?messageID=9694258&#9694258

Unable to upgrade or uninstall iTunes (Bonjour issue, it seems)

Attempting to install the latest version of iTunes on Windows 7 64-bit, I get the following error:
http://i260.photobucket.com/albums/ii40/shane256/first-error.png
So I navigate down to where the file is:
http://i260.photobucket.com/albums/ii40/shane256/file-browser.png
and select the msi there and get this:
http://i260.photobucket.com/albums/ii40/shane256/Untitled.png
After searching around on the 'net, I found some information and ran the MSIs by hand, including a log of an attempt at removal and got this:
Action start 20:15:03: RemoveExistingProducts.
RemoveExistingProducts: Application: {877924AA-E044-4266-B37D-E974CD799934}, Command line: UPGRADINGPRODUCTCODE={C19D4D8F-4433-4F6D-9F0C-79589FD0B973} CLIENTUILEVEL=0 REMOVE=ALL
CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1714. The older version of Bonjour cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (14:D8) [20:15:27:209]: Product: Bonjour -- Error 1714. The older version of Bonjour cannot be removed. Contact your technical support group. System Error 1612.
If I try to remove iTunes using Add/Remove software, it tells me that it isn't installed. If I try to install using the update, it can't remove Bonjour. I can't remove Bonjour using Add/Remove, either. I've tried to find a package from the version that's installed (9.1.0.79) to see if that will help but I can't find any but the latest version.
So, my iTunes installation is currently dead in the water. Any ideas?

I tried... and this is what happened...
I first started installing iTunes to see what registry key it would give me. It gave me this:
http://i260.photobucket.com/albums/ii40/shane256/first-key-2010-06-26.png
So using that other post, I followed the directions in the images. I eventually found the key and tried to open the Permissions and got this:
http://i260.photobucket.com/albums/ii40/shane256/no-permissions.png
I clicked "OK" since it said it would let me edit it anyway. This is what I saw:
http://i260.photobucket.com/albums/ii40/shane256/no-users.png
No users at all... so I added Administrators for the local machine and set to full control:
http://i260.photobucket.com/albums/ii40/shane256/full-control.png
Then click Apply but get this:
http://i260.photobucket.com/albums/ii40/shane256/access-denied.png
So I can't modify the permissions.
I get the same error trying to open every key underneath there (inside the red box):
http://i260.photobucket.com/albums/ii40/shane256/all-keys.png
What registry keys are those? Can I delete them and iTunes reinstall them?
Message was edited by: fitten

Can't upgrade or uninstall itunes

I have tried to upgrade itunes but I get a message saying it cannot find itunes.msi. The forums say to uninstall itunes and reinstall it but when I try I get the same message that it cannot find itunes.msi. What am I supposed to do if the file that both procedures need is not found?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't upgrade or uninstall iTunes due to: The folder My Music contains an invalid character!

Hi,
Something went wrong when i tried to upgrade to 10.5 and now I can't use iTunes. It says that the folder My Music contains an invalid character and although I've tried uninstalling all apple software and re-installing I can't uninstall/repair or upgrade iTunes. It's driving me mad! Help pls someone - i can't even find the fault listed anywhere else - is it just me ??
Regards....Chris

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to Upgrade to new itunes-can't update music on ipods

When I try to upgrade my windows32 to the new 10.6 itunes after it runs through the calculations I receive the following message:
There is a problem with this Windows Installer Package.
A program run as part of the setup did not finish as expected.
Contact your support personnel or package vendor.
I have defragged and checked/repaired errors and tried again with the same result.
I am unable to make changes to ipods because it states it needs the upgraded itunes.
Thank you.

I suspect you missed out a step in the transfer process somewhere that was designed to avoid this situation...
The exclamation mark shows if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
Ctrl-click on an empty check box will check them all...
tt2

Unable to upgrade nor uninstall due to network resource being unavailable..

Hi,
I'm trying to upgrade iTunes and I received this...
http://img505.imageshack.us/img505/3173/itunesbq2.jpg
I also receive it when trying to uninstall it. I tried manually removing it too, which proved unsuccessful. How do I fix this?
I can't find "iTunes.msi" anywhere on my hard drive.

http://img505.imageshack.us/img505/3173/itunesbq2.jpg
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

Unable to upgrade songs to iTunes Plus with iTunes 11

Recently upgraded to iTunes 11 and cannot find the option to upgrade my older, DRM-protected, songs to DRM-free iTunes Plus songs. Thank you for the help.

yea, it has happened to me a few times. do not no why it happens. read my post on itunes plus in itunes in ilife

Unable to upgrade to latest itunes (10.1.1)

hello..
i am having a bit of trouble updating my iphone to the latest verson (4.2)
when i click on update on the iphone summary page, it tells me
'a new iphone software version (4.2) is available, but requires itunes 10.1.1. would you like to download itunes 10.1.1 now?'
i go to click on download itunes, but itunes just freezes for a bit and then goes back to normal, without anything actually happening.
when i go to help > check for updates, again it tells me there is a new version, but nothing happens when i say i want to download it.
when i go to my computer > program files > apple software update and check for new software, it tells me that my software is up to date.
i don't know what i can do to actually be able to get the latest version for itunes! i would really like to update my iphone. any help would be great!

Try downloading an installer from the Apple website, elle:
http://www.apple.com/itunes/download/

When upgrading iTunes I get an error that says can't find iTunes.msi. I get the same error when I try to uninstall itunes. I am using XP

How do I find iTunes,msi to upgrade or uninstall itunes?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to Install / Uninstall iTunes, with error message.

I am unable to Install or Uninstall iTunes on a friends laptop. The Error Message I keep getting is "Could not access network location %APPDATA%". I am connected to the Internet. Any suggestions??

The iPod you purchased was discontinued almost 8 months ago.
Download the latest iTunes here -> http://www.apple.com/ipod/start/

Unable to connect to the itunes store on my laptop after upgrading to ios 7.

I have Windows XP - Service Pack 2 and after upgrading my itunes to ios 7, I am unable to connect to the itunes store. Every time I click on the itunes store I receive a message that says "itunes could not connect to the itunes store. An unknown error has occurred (0x80092013). Make sure your network connection is active and try again." Every other device in my house is hooked up to the internet and I am having no problem browsing the internet on this computer. I tried completely uninstalling all itunes and apple software from my computer and re-installing it and nothing has helped. Any advice?

Hey HeatherBanker!
Here is an article that will help you troubleshoot this issue with your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Unable to upgrade iTunes 10.1 or add new user

I have iTunes 10.1.0.56 installed on a Windows 7 PC. Whenever I try to upgrade to any newer version, the installation stalls. The dialog box says that the program is trying to use a resource that is unavailable, then it prompts me to try to find the folder containing iTunes64.msi, which is the installation program itself. One of the suggested locations is "C:\Program Files (x86)\iTunes\iTunes.exe"; another is C:\Program Data\Apple Computer\Installer Cache\iTunes 10.1.0.22\ which was probably the first version I loaded after I bought the PC. I have tried over-writing the version number; I have also found temp folders in cache from previous upgrade attempts, but none of those folder names work. I keep getting the message that (whatever) is not a valid installation package. Eventually I have to cancel the upgrade.
iTunes works fine for me and my children on our respective user profiles. We all have iPods and used iTunes regularly. My wife up to now is a non-iTunes user but she just got an iPod Classic for her birthday. However, when she launches iTunes from her profile, the installation program launches and then stalls with the same error messages as above. So she can't use iTunes and without having her own iTunes account, her iPod is useless.
I have seen this problem or similar issues discussed on other boards, mainly involving older versions of iTunes and/or Windows. I have pretty much the latest of both but can neither upgrade iTunes or set up my wife as a new user. Can somebody out there help me?? Thanks!

I also encountered the same problem.
and yes, I uninstalled and reinstalled itunes 10.1.1 bla bla blahhh....
Same issue!!! itunes cannot open cuz the mobile device support not started etc..
but when reinstalled prior itunes version 9.2 its gone
and issue fixed.
i can sync my 3G.
but not my 4G. it says you need to upgrade to 10.1 or above
spending the whole night to fix the problem which never occured b4
i finally find out one thing.
pl keep in mind im not a computer exprt
i tried this and it worked, i don know what fixed it, bt it works
try this at your own risk. some comp genius will tell us weather this way is right or not.
ok. lets start...
in your desktop make a new folder. name it Kmh_\CoreFP
try uninstalling the newer version 10.1
only the itunes not other mobile div suprt, application suprt etc.
dont mind the following order:http://support.apple.com/kb/HT1923
and reinstall itunes 9.2
go to C:\Program Files\Common Files\Apple
you wil find a folder named "CoreFP"
copy it and paste to Kmh_\CoreFP
uninstall itunes 9.2
and reinstall itunes 10.1 again
go to C:\Program Files\Common Files\Apple
you wil find folder named "CoreFP"
find the difference in properties comparing the one u stored in Kmh_\CoreFP
ok delete it and replace it with the one we stored stored in Kmh_\CoreFP
restart the computer and start itunes now
what happens?
best of luck.
-Kmhm63
reinstall the newer version 10.1
I would suggest that you revert back to prior working version until Apple comes out with an update that fixes what 10.1.1 broke.

I am unable to install the latest update to iTunes, I get constant error messages, even when I attempt to uninstall iTunes completely and start afresh, iTunes is still listed in my program files on my hard drive and the shortcut is still on my desktop!?

Is there a bug with the latest update to iTunes because I am unable to install it, I get constant error messages if I try to open it after installing

Hey there Mambo822,
It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Cheers,
Sterling

I cannot fully uninstall iTunes because I am unable to delete the commonfiles\apple folder

I received error 42404 after updating to itunes 11, and have attempted to follow the instructions at http://support.apple.com/kb/HT1925. However, my Vista will not let me delete the commonfiles\apple folder. How can I delete it?
The day of iTunes 11's release, I updated my iTunes, then opened up the prgm to take a look at it. I was immediately brought to the attention that the program didn't install correctly (with error 42404), so I uninstalled iTunes and reinstalled it, with the same error coming up. I continued to use iTunes and see if i could ignore the issue, however I discovered I was unable to log into my itunes acount on the store.
So I followed the isntructions at http://support.apple.com/kb/HT1925 correctly, deleted the remaining files/folders, except I am still unable to delete the C:\Program Files\Common Files\Apple\ folder. I attempt to delete it, it asks me for permission to do so, I say continue, and even after I give it permission to delete the folder, it instantly says to me, "You need permission to perform this action," and it gives me the options to cancel or try again (which immediately brings this same window up again asking me to try again).
I've done plenty of research for the past two days, from attempting to delete the individual files within this folder via the Command Prompt, using Safe Mode, and many other options, yet nothing works. I've seen many forums advise using a program called "Unlocker," however, anyone googling the program will find that it is offered from a plethora of various sites, and I honestly dont trust programs from these sites.
Is there ANYTHING anyone knows to do for an issue like this? All I need is that one folder deleted, and all my problems are gone!

It still didn't work...
Within this commonfiles\apple folder, there is only one folder, labeled "Internet Services." Within this folder, there are 6 folders, labeled:
APLZOD.resources
BookmarkDAV_client.resources
CoreDAV.resources
iCloud.resources
iCloudServices.resources
ShellStreams.resources
Within all but CoreDAV and BookmarkDAV_client, there are multiple different folders, all labeled starting with a two letter (acronym I believe, for different languages) then .lproj (for example, a folder is labeled "ar.lproj".
In each of the folders of APLZOD.resources, there is a file labeled "APLZODlocalized.dll."
In all of the folders containing the multiple .lproj folders, there are likewise "name"localized.dll files contained.
In the BookmarkDAV_client and Core DAV folders, they each contain only one file, "Info.plist"
I attempted to delete all of these files, and still, the FileAssassin could not delete them. I unlocked one of them for instance, and I tried to delete the file myself (thru windows explorer and just clicking delete), and I still had the same issue of coming eventually to the window requesting me to "try again" to have permission.
What can I do?? I'd like to avoid Unlocker, but if it really is a reliable and SAFE program, and someone knows a SAFE place to download it from, I'd appreciate it very much so!!
thanks!!

Unable to upgrade or uninstall iTunes

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