Unable to upgrade to device software 5.0

i currently have a curve 8900 with O2 in the UK and i have software 4.6. i would like to upgrade to the new software 5.0. can someone please help me as its not letting me upgrade and i do not know why.

I would check your carrier's software site to see if your device can support 5.0. This KB article should help you find that site. Then, if you run into issues trying to install or want detailed instructions for installing the new device software please refer to this KB.

Similar Messages

Problems upgrading to device software 5.0.0.973 on Storm 2 - had to downgrade to 5.0.0.497 again

I recently had my Storm 2 handset replaced under warranty. In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts.
The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again. The record then synced.
I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2. Once I moved those email addresses into the Email 1 field they synced ok.
Then the Desktop Manager told me to update the device software to version 5.0.0.973. I went through the whole process and then checked the phone. Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates. I tried to resync with 'replace data' ticked and it made no difference. I then deleted one of the many entries on the handset and they all disappeared at once. So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.
Next day, I synchronised my husband's Storm 2. Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.
I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.
I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.
Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.
But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem trying to upgrade my device software

I'm trying to updated my device software but all the time I try it it's says that I'm have a telefonic access to active networks, close them n try again, but I turn off all the connections and the exact same message keeps prompting. Can someone help me with this issue because I don't find any info that helps me. Thx

Hi! Not sure what telfonic connections you have ....but did you try unconnecting them then pulling the battery for at least a minute and putting it back in?
Might just need to boot without the connections.
DON'T THINK!!!! LOOK!

I am unable to upgrade my device because Verizon messed up my contract date

My current 2 year contract date with Verizon started 9/2012. I have 2 phones on the contract. February of this year I lost 1 phone. I paid FULL price for the phone knowing I was still under contract. Now it seems a Verizon re-aged my contract on that phone until February 2016 preventing me from upgrading to an iPhone6 plus on that line during the pre-order.
The bigger problem is that I have spent several hours of my like on 2 separate occasions on the phone with support over the past 2 days to correct this ending with no resolution. It gets worse. The first phone call the support agent and her supervisor confirmed that I paid full price and Verizon made a mistake as well as that it would be corrected in 24 hours so that I could pre-order the iPhone 6 plus. 24 hours later no change! I call up AGAIN and it feels like ground hog day, even though the agent has notes on the case he says she needs to research to be sure that I paid full price for the phone. I told her that was confirmed yesterday, it should be in the notes. I spent over and hour on the phone this time and ultimately wasted my time. I came out with less at least the day before I got a phony promise that it would be resolved... In the end she said she could not confirm the price I paid for the phone (Oh I remember because it was 800.00 i paid and you guys confirmed that fact the day prior) so she couldn't help me until the Verizon store I purchased the phone from opened so she could get a receipt for what I paid. REALLY??? I also mentioned that this may give me no choice but to switch carriers she seemed sorry to hear that but did little to prevent that. So now I am unable to preorder the phone I want for one of my lines because of Verizons mistake and inability to follow through and correct it. Since I have already wasted hours with no resolution, my question is, (after this long background)
How do I get this issue corrected?

Thank you for your reply Lasina. The purchase was already verified by your
agents the day prior on my first call. They confirmed and noted that I paid
full price for the phone on that call. They admitted a coding error on
Verizon part and ensured that it would be corrected in 24 hours which was
in time for the pre order. .. however it was not. That's why I called a
second time. Yet the second called said they needed to confirm, like the
first call never happened. Now I am not able to pre order the iphone I
wanted and will need to wait weeks for a backorder (whether I decide to
stay with Verizon or not)
Thank you for your reply. What can be done at this point or what do I need
to do to get this cleared up. I can't afford to keep spending hours on the
phone and getting nowhere. Please help.
Thanks,
Jeff
On Sep 12, 2014 8:13 AM, "Verizon Wireless Customer Support" <

Device Software Upgrade

I upgraded the device software over the weekend, and can't see any difference. None of the apps I was expecting are there. Tried re-downloading, but get a message that latest software is already loaded. New version no. does NOT show up in About. Just tried synching for the first time since the "upgrade" and I get a "sync failed" error. How can I uninstall and go back to the original? Or fix the new version? I tried rebooting and that did nothing. Help!

what apps were you expecting to see that didn't show up?

Desktop Manager 6.x & upgrading Device Software

Hopefully someone can provide me with a few pointers on how this works properly in Desktop Manager 6.x. Its probably straightforward.
In desktop Manager 5.x and probably 4.x from memory, if you wanted to upgrade the device software on your blackberry, you would download the package, install this on your PC, open Desktop Manager, plug the Blackberry into your PC and follow a few prompts and then the upgrade would go through. If you had any issues, the biggest was that maybe you would have to delete the file located here, 'C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.xml'.
Now under Desktop Manager 6, even though I have installed the Device package on Windows, Desktop Manager seems to always go to the internet and get what it thinks is the newest version. Now sometimes this is newer or sometimes older than the version that is approved by my telco.
So how do I stop it going to the internet & how do I make it install the version that I have downloaded and installed on my PC? Anyone?
Thanks,
Gareth

Hello,
You've got almost everything you need...the only difference is that you want to skip the Desktop Software and instead run the LOADER.EXE application directly. See this:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Bold Device Software v5.0.0.822

I just upgraded the device software last night. When I tried to reset my message alerts, I was unable to set a ringtone. Now, all I can do is set "vibrate with ring tone" off so that the unit vibrates and flashes the LED. If I turn vibrate off, only the LED flashes. Does anyone know how to turn the ringer on with or without vibrate on? Thanks,

Hello Tracknet and welcome to the BlackBerry Support Community Forums.
Do you have the default ring tones installed? If you go to Media then Ring Tones, do you see the defaults listed under All Ring Tones?
If yes, are you able to play any?
If no, you may need to reload the operating system as shown in KB11320
Be sure to back up your data before the reload as it will be deleted.
It sounds like you may need to reload your device software.
Be sure to back up your device prior to the reload as all data will be wiped clean.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Update to Device Software 5.0 on Curve 8330

RIM sent me an e-mail today inviting me to upgrade my Sprint Curve 8330 to Device Software 5.0. In the past, this wasn't available on Sprint devices. My computer is a Mac, so I connected to Blackberry Desktop Manager and it said that there are no upgrades available. Am I able to upgrade my device software?

Hi
addydaddy wrote:
Same experience with me. Carrier is Bell Mobility. I think BlackBerry has missed a step somewhere. Mine says same message "no updates available" and takes me back to reference v4.5 which is my current OS.
Check the FULL OS version. 4.5 on its own is meaningless. Options > About 3rd line will show the full version on your device. For example, mine shows v5.0.0.681.
Then find your carriers' latest offering from here
http://us.blackberry.com/support/downloads/download_sites.jsp
and compare the two.
There is nothing preventing you upgrading to a newer version from a different carrier providing you navigate to the downloaded OS on computer C:\Program Files\Common Files\Research in Motion\AppLoader and delete the file vendor.xml.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Error 807 When trying to update device software

Hi
I've searched the forums for a solution to this and a few people seem to have the same problem but I cannot find a solution.
I was trying to upgrade the device software on a Curve 8310 and it got to the end and crashed- I now get error 807 on the device which I know means no OS.
I know I need to get a new OS on there but as the device is not recognised by USB can anyone advise how I do it?
Thanks
Rich

Rich, that is likely error "507" if you look closely. It means no Operating System on the device (and since you were in the midst of an upgrade, I bet you know that!).
You should be able to plug your BB back to the USB, open DM and it should recognize and prompt for it. If it doesn't prompt you, open Application Loader and see if you can.
If still not, then you will need a JL_Cmder wipe and load of the OS.
You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 200 when updating Device software on a BB 9380

My desktop software askedme to upgrade the device software, I followed all the instructions waited the 2 HOURS it took to do this and when it got to the bit where it reboots, my phone popped up the App Error 200 and then got stuck in a loop..
The pc just kept rebooting the phone and the phone just kept giving the same error.
Im about to unplug the whole lot and go home to try again. My phone now seems to be a brick?
HELP!

Hello ToniYoung
Welcome to BlackBerry Support Forums
Please try this Knowledge Base to resolve your issue with this Error :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
I hope you already have a backup of your device , Or if you device allow first do a backup .
Additional Information can be found here :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
Try it and let us know if you feel any issue.
VIA | prince2012
http://supportforums.blackberry.com/t5/BlackBerry-Curve/error-app-200/m-p/2484385#M200531
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Downgrading to earlier version of device software

I upgraded the device software on my Curve 8520 today to the 5.0 Bundle 1626 version and I really don't like it. I tried to do the downgrade to my previous software wirelessly but the phone isn't giving me the option...can anyone walk me thru doing the downgrade using my desktop software?
Thanks for any help.
Vince

http://us.blackberry.com/support/downloads/download_sites.jsp
That portal provides you with all of the official releases from all carriers. There is no other official site to obtain OS packages from. Further, anything not from that portal could be considered a "leaked" version...which would likely be, by definition, not stable. The carriers control the OS versions they support and only offer those via the download portal. Naturally, they must declare end of life to older OS levels as newer OS levels come into existence. Typically, a carrier will keep a couple of OS levels per device active, but that's totally at their discretion.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to load Device Software to BB Torch 9800

Hi,
I'm unable to load Device Software to my phone. Have tried with various Bundle from Various Carriers, still there seems to be no luck at all. Its basically dead now with no OS on it. I've tried with various Version of DM and DS, still nothing seems to be working what so ever.
My exact problem is, it's stuck at "Reconnecting to JVM" and that's it, nothing happens after that. There is a continuous blink of red light for seconds and that's it.
I have tried all possible solutions given in this forum, still no avail.
Could someone please help with this as a matter of urgency.
Appreciate your help.
Thanks.

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

CSS 11150 corrupt software - unable to upgrade

Hi
We have an 11150 with no software on the flash - deleted. We are in OFFDM and unable to upgrade via FTP. The device just reboots and before IP comes up returns the error:
READING CONFIGURATION RECORDS FAILED
It then goes straight back into OFFDM.
The strange thing is that this error happens even beofre IP is up so it cannot be trying to FTP the new file yet.
How do we recover from this?
Regards
Wayne

Hi Giles
We have connected the Management port to a switch and enabled portfast ( I even disabled keepalives to get the line protcol to come up immedialtey ).
A continuous ping to the IP only starts reponding after the "READING CONFIGURATION RECORDS FAILED" message and once we are back in to OFFDM.
When OFFDM starts all the FTP Boot parameters are gone.
Any ideas?
Cheers
Wayne

Unable to locate external device after upgrade

i have been using FCE 2.0.3 and mac os 10.3 to view clips on video monitor (tv) easy set up was dv pal. so i chose view and and then firewire from the FCE menu to review clips on video monitor through my cannon mv750i-worked ok until recently. I have also been able to capture as well. Nothing wrong with the camera as it works ok in another computer (power pc) which has mac os 10.4.7 but fce is still 2.0.3. So is something i am not doing?
i then upgraded to mac os 10.4 and fce to 3.5 and easy set up also at same dv pal and a window message comes up informing me that "unable to locate external device" or you have changed system configurations. I have made sure that the camera is on. so please can someone tell me what i can do?

When I recently upgraded from OSX 10.3.9 to OSX 10.4.7 I found that FCE 3.0 would not recognise the camera.
When I upgraded to QuickTime 7.1.2 the problem immediately disappeared.
http://www.apple.com/quicktime/download/mac.html
Ian.

Rington problems after upgrading device software

I just upgraded my 8230 with device software 4.6.1.284. When it came back on it did not show ringtones that I had downloaded in the list. They were still there but did not show up in the list. They had bee saved on a memory card. Now when I download a new one I have to do a battery pull to get it to show up in the list. Any ideas?

read your memory card using the following link.
use Windows Explorer, and display hidden & system files.
on the memory card, delete all the files named BBThumbs.dat . There should be one in every non-empty folder. then open the media application and let the indexation work.
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Unable to upgrade to device software 5.0

Similar Messages

Maybe you are looking for