Unable to upgrade VPCCW21FX to Windows 10 because of NVIDIA GEFORCE 310M

I am Unable to upgrade VPCCW21FX to Windows 10 because of NVIDIA GEFORCE 310M. The error message says "The display manufacturer hasn't made your display compatible with Windows 10. Check with the manufacturer for support".  There is no information about 310M in NVIDIA website. It redirects to SONY for 310M model.  Any suggestions on how to overcome this issue?  

 
Hi rajm331, 
Thank you for considering Sony Community! 
Sony is currently validating and updating the drivers, and testing Vaio computer for Windows 10. Currently, we do not have the updated drivers for your Vaio VPCCW21FX, as you can see on eSupport website. robertwycoff was able to update his unit manually visiting the website of Nvidia or GeForce website. You may try his suggestion and hopefully, that will work. 
For more information about the drivers release date, kindly check this site: Windows 10
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Hope the links help.  
Thanks,
Vincent  
If my post answers your question, please mark it as "Accept as Solution" 
 

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    [2010-12-04:19:14:23] app id BBCiPlayerDesktop
    [2010-12-04:19:14:23] pub id 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
    [2010-12-04:19:14:23] Application located at C:\program files
    [2010-12-04:19:14:23] Waiting for user confirmation
    [2010-12-04:19:14:37] User confirmed action: install
    [2010-12-04:19:14:37] creating native installer in: C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla13.tmp
    [2010-12-04:19:14:38] native installer creation complete
    [2010-12-04:19:14:38] Starting install
    [2010-12-04:19:14:38] using conversion output in C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla13.tmp
    [2010-12-04:19:14:38] Beginning install
    [2010-12-04:19:14:38] Installing C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla13.tmp\setup.msi
    [2010-12-04:19:14:50] Execution complete; beginning commit phase
    [2010-12-04:19:14:50] Commit complete
    [2010-12-04:19:14:50] Re-launching application from C:\program files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
    [2010-12-04:19:14:50] Sending browser invocation
    [2010-12-04:19:14:51] starting cleanup of temporary files
    [2010-12-04:19:14:51] application installer exiting
    [2010-12-04:19:15:21] UI SWF load is complete
    [2010-12-04:19:15:22] UI initialized
    [2010-12-04:19:15:22] Begin background update check
    [2010-12-04:19:15:22] Starting download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.0.3.13070/update
    [2010-12-04:19:15:32] Background update successfully downloaded
    [2010-12-04:19:15:32] User notified of available background update
    [2010-12-04:19:16:18] User deferred installation of background update
    [2010-12-04:19:16:18] begin quitting
    [2010-12-18:12:38:33] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2010-12-18:12:38:33] Commandline is:
    [2010-12-18:12:38:33] Installed runtime (2.0.3.13070) located at C:\Program Files\Common Files\Adobe AIR
    [2010-12-18:12:38:44] Starting runtime update. Updating runtime from version 2.0.3.13070 to version 2.5.1.17730
    [2010-12-18:12:38:44] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air2f.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2010-12-18:12:38:55] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2010-12-18:12:38:55] Runtime Installer end with exit code 0
    [2010-12-18:12:38:56] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2010-12-18:12:38:56] Commandline is: -installupdatecheck
    [2010-12-18:12:38:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2010-12-18:12:38:57] Performing pingback request
    [2010-12-18:12:38:59] Pingback request completed with HTTP status 200
    [2010-12-18:12:38:59] Starting runtime background update check
    [2010-12-18:12:38:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2010-12-18:12:38:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2010-12-18:12:38:59] Runtime update not available
    [2010-12-18:12:38:59] Unpackaging cancelled
    [2010-12-18:12:38:59] Runtime Installer end with exit code 0
    [2011-01-22:19:47:36] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:36] Commandline is:
    [2011-01-22:19:47:36] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:39] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-01-22:19:47:40] Runtime Installer end with exit code 0
    [2011-01-22:19:47:43] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:43] Commandline is: -installupdatecheck
    [2011-01-22:19:47:43] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:46] Performing pingback request
    [2011-01-22:19:47:47] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:47] Commandline is:
    [2011-01-22:19:47:47] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:47] Pingback request completed with HTTP status 200
    [2011-01-22:19:47:47] Starting runtime background update check
    [2011-01-22:19:47:47] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-01-22:19:47:47] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-01-22:19:47:48] Runtime update not available
    [2011-01-22:19:47:48] Unpackaging cancelled
    [2011-01-22:19:47:48] Runtime Installer end with exit code 0
    [2011-01-22:19:47:52] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-01-22:19:47:52] Runtime Installer end with exit code 0
    [2011-01-22:19:47:53] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:53] Commandline is: -installupdatecheck
    [2011-01-22:19:47:53] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:53] Performing pingback request
    [2011-01-22:19:47:54] Pingback request completed with HTTP status 200
    [2011-01-22:19:47:54] Starting runtime background update check
    [2011-01-22:19:47:54] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-01-22:19:47:54] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-01-22:19:47:54] Runtime update not available
    [2011-01-22:19:47:54] Unpackaging cancelled
    [2011-01-22:19:47:54] Runtime Installer end with exit code 0
    [2011-01-30:15:32:06] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-01-30:15:32:07] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:15:32:07] Commandline is: -updatecheck
    [2011-01-30:15:32:07] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:15:32:09] Performing pingback request
    [2011-01-30:15:32:09] Starting runtime background update check
    [2011-01-30:15:32:09] Clearing unused background update directory
    [2011-01-30:15:32:09] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-01-30:15:32:09] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-01-30:15:32:10] Runtime update not available
    [2011-01-30:15:32:11] Unpackaging cancelled
    [2011-01-30:15:32:11] Runtime Installer end with exit code 0
    [2011-01-30:15:32:24] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:15:32:24] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.5537899597547948 onApplicationVersion
    [2011-01-30:15:32:24] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:15:32:24] Application Installer end with exit code 0
    [2011-01-30:15:32:45] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:15:32:45] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB5NDY5Zi8= b00y461t null null My4w b00y469f null"
    [2011-01-30:15:32:45] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:15:32:45] Application Installer end with exit code 0
    [2011-01-30:17:59:16] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:17:59:16] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.16044672718271613 onApplicationVersion
    [2011-01-30:17:59:16] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:17:59:16] Application Installer end with exit code 0
    [2011-01-30:17:59:20] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:17:59:20] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB5NDY5Zi9oZC8= b00y461t 4000 2500 My4w b00y469f null"
    [2011-01-30:17:59:20] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:17:59:20] Application Installer end with exit code 0
    [2011-01-30:18:09:59] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:18:09:59] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.7355694402940571 onApplicationVersion
    [2011-01-30:18:09:59] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:18:09:59] Application Installer end with exit code 0
    [2011-01-30:18:10:02] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:18:10:02] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB3dmpucS9oZC8= b00wvjf8 4000 2500 My4w b00wvjnq null"
    [2011-01-30:18:10:02] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:18:10:02] Application Installer end with exit code 0
    [2011-01-30:18:14:43] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:18:14:43] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.08778980793431401 onApplicationVersion
    [2011-01-30:18:14:43] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:18:14:43] Application Installer end with exit code 0
    [2011-02-02:18:56:12] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-02:18:56:12] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.6699020299129188 onApplicationVersion
    [2011-02-02:18:56:12] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-02:18:56:12] Application Installer end with exit code 0
    [2011-02-03:22:15:44] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-03:22:15:44] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.04591698758304119 onApplicationVersion
    [2011-02-03:22:15:44] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-03:22:15:44] Application Installer end with exit code 0
    [2011-02-03:22:15:59] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-03:22:15:59] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB5YjVqci9oZC8= b00yqmwn 4000 2500 My4w b00yb5jr null"
    [2011-02-03:22:15:59] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-03:22:15:59] Application Installer end with exit code 0
    [2011-02-04:18:26:16] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-04:18:26:16] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.38653032947331667 onApplicationVersion
    [2011-02-04:18:26:16] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-04:18:26:16] Application Installer end with exit code 0
    [2011-02-04:18:40:03] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-04:18:40:03] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.0027284095995128155 onApplicationVersion
    [2011-02-04:18:40:03] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-04:18:40:03] Application Installer end with exit code 0
    [2011-02-06:19:13:39] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-06:19:13:39] Commandline is: -playerVersion=10,1,103,22 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.67613944131881 onApplicationVersion
    [2011-02-06:19:13:39] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-06:19:13:39] Application Installer end with exit code 0
    [2011-02-06:19:13:57] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-02-06:19:13:57] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-06:19:13:57] Commandline is: -updatecheck
    [2011-02-06:19:13:57] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-06:19:13:58] Performing pingback request
    [2011-02-06:19:13:58] Starting runtime background update check
    [2011-02-06:19:13:58] Clearing unused background update directory
    [2011-02-06:19:13:58] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-02-06:19:13:58] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-02-06:19:13:58] Runtime update not available
    [2011-02-06:19:13:58] Unpackaging cancelled
    [2011-02-06:19:13:58] Runtime Installer end with exit code 0
    [2011-04-11:21:02:26] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-04-11:21:02:26] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-11:21:02:26] Commandline is: -updatecheck
    [2011-04-11:21:02:27] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-11:21:02:35] Performing pingback request
    [2011-04-11:21:02:36] Starting runtime background update check
    [2011-04-11:21:02:36] Clearing unused background update directory
    [2011-04-11:21:02:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-04-11:21:02:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-04-11:21:02:51] Unpackaging complete
    [2011-04-11:21:02:59] Download success
    [2011-04-11:21:03:00] Runtime updated downloaded
    [2011-04-11:21:11:17] User had deferred installing the update
    [2011-04-11:21:11:17] Runtime Installer end with exit code 0
    [2011-04-28:21:58:22] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:22] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-28:21:58:22] Commandline is: -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:22] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:21:58:22] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:21:58:23] Starting runtime background update installation
    [2011-04-28:21:58:23] Launching subprocess with commandline C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background\updater -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:23] Runtime updater successfully launched
    [2011-04-28:21:58:23] Runtime Installer end with exit code 0
    [2011-04-28:21:58:28] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86
    [2011-04-28:21:58:28] Commandline is: -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:28] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:21:58:28] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:32:41] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19120
    [2011-04-28:22:32:41] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air36.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-28:22:32:51] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:32:51] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air36.tmp\setup.msi
    [2011-04-28:22:32:51] Rollback complete
    [2011-04-28:22:32:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:33:05] Launching subprocess with commandline c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:33:05] Runtime Installer end with exit code 7
    [2011-04-28:22:33:35] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-04-28:22:33:36] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-28:22:33:36] Commandline is: -updatecheck
    [2011-04-28:22:33:36] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:22:33:36] Performing pingback request
    [2011-04-28:22:33:36] Starting runtime background update check
    [2011-04-28:22:33:36] Clearing unused background update directory
    [2011-04-28:22:33:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-04-28:22:33:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-04-28:22:33:46] Unpackaging complete
    [2011-04-28:22:33:47] Download success
    [2011-04-28:22:33:47] Runtime updated downloaded
    [2011-04-28:22:34:37] User had deferred installing the update
    [2011-04-28:22:34:37] Runtime Installer end with exit code 0
    [2011-04-28:22:39:04] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:04] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-28:22:39:04] Commandline is: -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:04] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:22:39:05] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:39:05] Starting runtime background update installation
    [2011-04-28:22:39:05] Launching subprocess with commandline C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background\updater -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:06] Runtime updater successfully launched
    [2011-04-28:22:39:06] Runtime Installer end with exit code 0
    [2011-04-28:22:39:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-28:22:39:10] Commandline is: -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:10] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:22:39:10] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:39:18] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-28:22:39:18] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air4e.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-28:22:39:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:39:23] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air4e.tmp\setup.msi
    [2011-04-28:22:39:23] Rollback complete
    [2011-04-28:22:39:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:39:28] Launching subprocess with commandline c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:39:28] Runtime Installer end with exit code 7
    [2011-04-29:09:39:07] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:09:39:07] Commandline is:
    [2011-04-29:09:39:07] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:39:15] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:09:39:15] Installing msi at c:\docume~1\paulst~1\locals~1\temp\airfd.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:09:39:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:39:20] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\airfd.tmp\setup.msi
    [2011-04-29:09:39:20] Rollback complete
    [2011-04-29:09:39:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:40:01] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:09:40:01] Commandline is:
    [2011-04-29:09:40:01] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:40:06] Runtime Installer end with exit code 7
    [2011-04-29:09:41:30] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:09:41:30] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air101.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:09:41:46] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:41:46] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air101.tmp\setup.msi
    [2011-04-29:09:41:46] Rollback complete
    [2011-04-29:09:41:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:41:51] Runtime Installer end with exit code 7
    [2011-04-29:09:51:03] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:09:51:03] Commandline is: -arp:uninstall
    [2011-04-29:09:51:03] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:51:16] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:09:51:16] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:09:51:16] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:16] Rollback complete
    [2011-04-29:09:51:16] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:22] Runtime Installer end with exit code 7
    [2011-04-29:09:51:46] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:09:51:46] Commandline is: -arp:uninstall
    [2011-04-29:09:51:46] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:51:49] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:09:51:49] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:09:51:50] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:50] Rollback complete
    [2011-04-29:09:51:50] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:53] Runtime Installer end with exit code 7
    [2011-04-29:09:52:21] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:09:52:21] Commandline is: -arp:uninstall
    [2011-04-29:09:52:21] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:58:28] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:09:58:28] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:09:58:28] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:58:28] Rollback complete
    [2011-04-29:09:58:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:58:30] Runtime Installer end with exit code 7
    [2011-04-29:17:25:46] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:17:25:46] Commandline is: -arp:uninstall
    [2011-04-29:17:25:46] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:17:25:54] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:17:25:54] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:17:25:54] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:17:25:54] Rollback complete
    [2011-04-29:17:25:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:17:25:58] Runtime Installer end with exit code 7
    [2011-04-29:18:07:48] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:18:07:48] Commandline is:
    [2011-04-29:18:07:48] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:18:07:54] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:18:07:54] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air2f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:18:08:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:08:12] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air2f.tmp\setup.msi
    [2011-04-29:18:08:12] Rollback complete
    [2011-04-29:18:08:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:08:26] Runtime Installer end with exit code 7
    [2011-04-29:18:09:40] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:18:09:40] Commandline is:
    [2011-04-29:18:09:40] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:18:09:42] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:18:09:42] Commandline is:
    [2011-04-29:18:09:42] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:18:09:42] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:18:09:42] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air34.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:18:09:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:09:47] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air34.tmp\setup.msi
    [2011-04-29:18:09:47] Rollback complete
    [2011-04-29:18:09:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:09:49] Runtime Installer end with exit code 7
    [2011-04-29:18:10:01] Runtime Installer end with exit code 6
    [2011-04-29:21:32:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:32:10] Commandline is:
    [2011-04-29:21:32:10] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:32:18] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:21:32:18] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air6b.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:32:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:32:23] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air6b.tmp\setup.msi
    [2011-04-29:21:32:23] Rollback complete
    [2011-04-29:21:32:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:32:29] Runtime Installer end with exit code 7
    [2011-04-29:21:33:51] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:33:51] Commandline is:
    [2011-04-29:21:33:51] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:33:54] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:21:33:54] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air6f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:33:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:33:58] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air6f.tmp\setup.msi
    [2011-04-29:21:33:58] Rollback complete
    [2011-04-29:21:33:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:34:01] Runtime Installer end with exit code 7
    [2011-04-29:21:38:58] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:38:58] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:38:58] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:38:58] Invoking Application Installer for combined install
    [2011-04-29:21:38:58] Launching subprocess with commandline C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:38:59] Application Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:38:59] Commandline is: -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:38:59] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:39:00] Unpackaging http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air to C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla79.tmp
    [2011-04-29:21:39:08] Application signature verified
    [2011-04-29:21:39:08] Unpackaging/validation complete
    [2011-04-29:21:39:08] No app located for appID 'BBCiPlayerDesktop' and pubID '61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1'
    [2011-04-29:21:39:19] Converting unpackaged application to a native installation package in C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla7A.tmp
    [2011-04-29:21:39:19] Native installation package creation succeeded
    [2011-04-29:21:39:19] Starting combined runtime update and app install.
    Updating runtime from version 2.5.1.17730 to version 2.6.0.19140.
    Installing app BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 version 3.2.3 to C:\Program Files  using the source file at http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air
    [2011-04-29:21:39:20] Installing msi at C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:39:24] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:39:24] Rolling back install of C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp\setup.msi
    [2011-04-29:21:39:24] Rollback complete
    [2011-04-29:21:39:24] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:39:33] Application Installer end with exit code 7
    [2011-04-29:21:39:33] Subprocess app installer failed (7)
    [2011-04-29:21:39:33] Runtime Installer end with exit code 7
    [2011-04-29:21:44:19] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:44:19] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:44:19] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:44:19] Invoking Application Installer for combined install
    [2011-04-29:21:44:19] Launching subprocess with commandline C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:44:20] Application Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:44:20] Commandline is: -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:44:20] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:44:21] Unpackaging http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air to C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla8B.tmp
    [2011-04-29:21:44:28] Application signature verified
    [2011-04-29:21:44:28] Unpackaging/validation complete
    [2011-04-29:21:44:28] No app located for appID 'BBCiPlayerDesktop' and pubID '61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1'
    [2011-04-29:21:44:43] Converting unpackaged application to a native installation package in C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla8C.tmp
    [2011-04-29:21:44:43] Native installation package creation succeeded
    [2011-04-29:21:44:43] Starting combined runtime update and app install.
    Updating runtime from version 2.5.1.17730 to version 2.6.0.19140.
    Installing app BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 version 3.2.3 to C:\Program Files  using the source file at http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air
    [2011-04-29:21:44:43] Installing msi at C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:44:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:44:48] Rolling back install of C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp\setup.msi
    [2011-04-29:21:44:48] Rollback complete
    [2011-04-29:21:44:48] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:44:53] Application Installer end with exit code 7
    [2011-04-29:21:44:54] Subprocess app installer failed (7)
    [2011-04-29:21:44:54] Runtime Installer end with exit code 7
    [2011-04-29:21:45:47] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:45:47] Commandline is: -playerVersion=10,2,159,1 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDExODZtbA== b01186bm null null My4w b01186ml normal"
    [2011-04-29:21:45:47] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:45:47] Invoking Application Installer for combined install
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    [2011-04-29:21:45:48] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
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    [2011-04-29:21:46:20] Rolling back install of C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR91.tmp\setup.msi
    [2011-04-29:21:46:20] Rollback complete
    [2011-04-29:21:46:20] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:46:26] Application Installer end with exit code 7
    [2011-04-29:21:46:26] Subprocess app installer failed (7)
    [2011-04-29:21:46:26] Runtime Installer end with exit code 7
    [2011-04-29:21:47:30] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
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    Microsoft Install and Uninstall Fix It
    If you still encounter problems, we'll need to review the MSI installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:
    AIR Installer Log Instructions
    Thanks,
    Chris

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