Unable to use Adobe Reader on some PDFs -- Please Help

Hi. I have a new HP laptop. It uses Windows 7. I have Adobe Reader -- I had 9.0 and was having problems so took it back to the store and they have now loaded 9.3. It is hit or miss on opening some pdfs. The only error message I get is that "there is a problem with Adobe Acrobat Reader. Please try again. I am not technically oriented, and this is very frustrating. I tried to call Adobe and they said that I need to work off of this forum.
Thanks in advance for any help you can give me.
Jay Copan

weshuptrine wrote:
I can use Adobe Reader on some documents but not all.
Are these scanned documents? If scanned documents have not been OCR-ed, then they are just images without any searchable text.
Try if you can highlight any text in such documents.

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Does the error actually say "Unable to use Adobe Reader..."?
If not, it could be that you have the trial version of Acrobat installed and were using it to open PDF's instead of Reader (Reader doesn't have a trial)?
If so, you can change your file associations to open PDF's with Reader (how to do this varies by your OS) or install Reader.

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tvandersluijs - I'm sorry if that screwed up your machine however:
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Unable to use Adobe Reader. "Reader has finished searching the document. No matches were found."
I can use Adobe Reader on some documents but not all. I believe I have downloaded the correct software. I am using Firefox on a Mac with 10.8.4
Can anyone help?

weshuptrine wrote:
I can use Adobe Reader on some documents but not all.
Are these scanned documents? If scanned documents have not been OCR-ed, then they are just images without any searchable text.
Try if you can highlight any text in such documents.

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Cannot use Adobe Reader to view PDF in web browser.
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Because it was not designed for Windows 7 doesn't mean it cant run.
If you install the applications as administrator, you shouldn't have problems. I have installed both Reader and Pro versions on Windows 7 32 and 64 bit without problems, as long as I did it as administrator. You right click on the setup and select Run as Administrator. You don't need to do it for updates if you go through the update option on the help panel.

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Hello,
I would suggest you to try the steps in the article and check if it helps.
View PDFs on Web: Quick fix | View PDFs on Web
Refer to the article for additional information.
Can't view PDF on the web: Can't view PDF on the web
Regards,
Nakul

I don't know how to download adobe acrobat reader. could some one please help. i don't know much comp terms

i don't know how to download adobe acrobat reader. could some one please help. i don't know much comp terms
Mark this discussion as a question-this encourages people to answer for points and helps you track answers.

iv'e been on that page a dozen times. it just gets me into an endless loop.
i need instructions i can understand and do what they tell me to do
In a message dated 2/18/2015 9:04:06 P.M. Central Standard Time,
[email protected] writes:
i don't know how to download adobe acrobat reader. could some one please
help. i don't know much comp terms
created by Jerry Klaimon (https://forums.adobe.com/people/Jerry+Klaimon)
in Downloading, Installing, Setting Up - View the full discussion
(https://forums.adobe.com/message/7208793#7208793)

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I had the same problem with bank and some government (FAA) sites.
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[When Adobe Reader is default .pdf reader it hijacks the Export PDF option, including using printer driver to print to file as .pdf]
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- or-
2. Right click on the site's link to the .pdf and select either "download linked file..." or "Save linked file as.." and save to desired folder.
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Use the Microsoft Installer Cleanup Tool to remove all vestiges of
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Using adobe reader to open PDF files.

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Thank you for the reply. Answer to your operating system I have is: Mac OSX Version 10.7.5
I did download and install Adobe Reader XI 11.0.0
This is a different version that I first had, and I don't know where the first version went.
This all started when our internet provider had problems that went to all areas. I might have been working on something when I lost my original...now sure.
When I tried to download a bank statement (and I tried to different banks using Firefox and Safari) I get the message:
"Adobe Reader Cannot Show Documents in this browser.
We are sorry, but Adobe Reader is unable to show documents in this browser configuration. Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat. To avoid this message in the future, many browsers provide a way to turn off add-ons, and some are able to show this document, natively. Please contact your browser vender for more details."
I don't know what they mean by "natively."
Then I get a gray screen that said adobe plug-inn had crashed so I could report it so I did. Nothing happened with that.
Next, I checked to see that my add-ons were turned off and they were, but then I saw the plug-in section and ran it to see if my plug-in's were up-to-date. All were except when I came to Adobe Acrobat NPAPI Pug-in, Version 11.0.11. Under it was a notice: Notice Adobe recommend Acrobat Reader 9.3. So I clicked on that and it brought me back to the screen to download Adobe Reader XI 11.0.0. This seems to have brought me back to the beginning of the circle.
? I definitely am stumped. I guess I'm going to try to internet to see if I can get to Acrobat Reader 9.3.
Thank you. Eilsher

Cannot use Adobe Reader to view PDF in your web browser ...

Hi,
Why am I receiving this message?
Windows XP Professional SP3
Reader 8.1.2
Firefox 3
I think it only happens the first time, when the AcroRd32.exe process is not running. After clicking OK, the PDF loads in the browser anyway.
Glen.

A look over of some Adobe TechNotes may be helpful re: Window 7 and Adobe applications.
In general - Installing and using Windows 7 with Adobe applications.
http://kb2.adobe.com/cps/508/cpsid_50853.html For Adobe product operating system compatibility.
http://www.adobe.com/support/OScompatibility.html For Adobe Acrobat products.
http://www.adobe.com/products/acrobat/faq/
"Do Adobe Acrobat 9 and Adobe Reader 9 require updates to be compatible with Windows 7?"
This states that Acrobat 9.2 and Adobe Reader 9.2 are required for compatibility with Windows 7.
Look over "What about older versions of Acrobat and Windows 7" for upgrade information.
Keep in mind that the browser add-in that interfaces with Reader / Acrobat is placed when the Adobe application is installed.
So it too is bounded by the Reader / Acrobat version's compatibility with a given OS.
In short, if running Windows 7 & if Acrobat 9.2 and Adobe Reader 9.2 or better is not installed you can expect to encounter "issues".
Some may be addressed by work arounds.
Be well..

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No matter how many times I am forced to manually browse the Adobe folder and select "Acrobat Reader 11" as my default application to handle PDF documents, Firefox never keeps that setting. In addition, Adobe Reader is never even a choice in the "Open with..." Browse button. When I try to let it use Adobe Acrobat (I have the CS6 Master Collection installed) with a rendered PDF, it doesn't even launch the application. I know those may be separate issues, but they are both equally frustrating PDF errors.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".
You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer.
You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu.
*http://kb.mozillazine.org/about:config
*https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them

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A PDF created using PDFMaker in Microsoft PowerPoint 2003 could not be printed with Adobe Reader 7.
The PDF could be printed with Adobe Reader 8.
The PDF created using Acrobat Distiller in Microsoft PowerPoint 2003 could be printed with Adobe Reader 7.
How should I enable a pdf using PDFMaker to be printed with Adobe Reader 7?

What happens when you try to print it?
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You could try going to an Apple store to ask them about this.
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Unable to use Adobe Reader on some PDFs -- Please Help

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