Unable to use any of my videos!

The app states it is unable to use any of my videos. First of all the contrast and lighting couldn't possibly be better. I'm a brunette in a red top, against a beige wall, talking to the camera, sitting completely still in a very well lit room. Please explain to me why it can't find a "still shot". The videos I've seen this app advertise for, the ppl in them aren't sitting still at all! I've reshot this video 5 or 6 times and it won't choose any of them. Please help me, I want to send this as a Valentines Day card...

Hi andybanana,
I believe you are referring to the Live Photo app, is that correct? If so, maybe you can find the answer here: HP Live Photo FAQ, Help, and Support, in a post done by PrintApper.
I hope this helps.
Ps. Their direct support is located here, via Email: [email protected]
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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