Unable to use camera with MBP in cradle?

Happy New Year,
Posting this for my Dad, who finally saw the light and dove headfirst into the world of Mac: appears he is having trouble getting the camera on his 24" ACD to operate when connected to his cradled MBP. We're trying to use Skype or iChat AV, and though he can see me, I can't see him. Audio works fine, and we confirmed the mic on the ACD is being used when the USB is plugged in.
To isolate the problem, I had him disconnect his MBP USB cable from the display to operate the MBP as a stand alone laptop. We disconnected, he woke up his laptop after he opened it, I called him back, and voila- I was able to see and hear him fine on the MBP (green light is lit). He can also successfully see himself in PhotoBooth using either the laptop alone or with the ACD, so no problem there.
I read through a related post (http://discussions.apple.com/thread.jspa?messageID=10425681&#10425681) and two embedded Apple Support articles on the use of the camera, but before we pull the ol' SMC reset I want to make SURE I haven't overlooked something obvious. I know it shouldn't be this hard!
Thanks,
Eric

Thanks- answers to your questions in order:
-Not a dock, and no other piece of hardware involved- he just sets the laptop beneath the ACD in a small, plastic shelf;
-Good question. While on Skype with him, I was wearing headphones. The sound was quite rich and clear while we were talking with his MBP closed and hooked up to his ACD. Upon disconnect from his MBP I noticed that the sound had changed quite dramatically- more tinny and muffled. Then, when I asked him to reconnect the USB cable to his MBP I discovered quite loudly that the built-in mic is nearby, what with all the sudden noise coming from his fumbling with the cable.
-I confirmed with him that the lid is down on the MBP. He is running Apple Bluetooth keyboard and mouse.
Most interesting to me: when the MBP is hooked up to the ACD the Skype preferences page states that the camera is "unable to be accessed or is in use". Yet he is able to open up Photo Booth and take his own picture from the ACD camera. Hmmmm.

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Unable to use camera with MBP in cradle?

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