Unable to use elements 11 which I purchased in october

I am unable to use element 11 which I purchased in Oct the trail version keeps poping up asking me to purchase what can I do

Also be sure your serial number is a serial number and not a redemption code. The serial number is 24-digits beginning with 1057. If you have something else, it's probably a redemption code. See this for getting the actual number:
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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