Unable to use Fios Mobile Remote with Droid phone

I go through mobile remote registration and i keep getting a message that says "sms error unable to process your request at this moment, please ry again. If the problem continues, please try restarting your set-top box ". I have rebooted and tried tech support and have been unable to resolve the concern. Has anyone had this similar issue resolved? Thank you.
Solved!
Go to Solution.

Hey jsolis, did the mobile remote work for you before check if the STB is getting an ip address if its not then unplug the power cord and unscrew the coax cable for 10secs rescrew the coax cable then plug the power cord back in after the reset try it again. If that does not work then delete the app on the phone and download it again.
Ron
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Similar Messages

Unable to use FiOS Mobile Remote App on Samsung Galaxy Tab 2

I'm one of the holdout Blackberry customers who Verizon doesn't recognize as wanting apps anymore. I finally broke down and bought an Android tablet device when I saw the FiOS Mobile Remote App and recognized it as an easy solution for controling my multiple HD STBs in my "Man Cave". Unfortunately, the app has been completely useless.
The app loads fine. I'm able to register each HD STB with the app, however doing anything more than the initial set-up for the remote function results in a crash. Every time I attempt to use it, I get the message "Unfortunately, FiOS Remote has stopped." I will occassionally see the attempted connection displayed on the corner of my TV screen.
All other functions of the app work, including the DVR function.
I've reported this failure for months, using the handy little report button below the crash message. No response.
I've commented on this topic in threads from other users with the same problem. No response.
I've posted to the comments section of the Google Play store. No response.
Please, would someone from Verizon acknowledge this problem exists? My best theory so far is that my tablet device is not on a Verizon data plan (WiFi only), so therefore Verizon isn't interested in supporting it (or this loyal customer).
Device is Samsung Galaxy Tab 2, 7.0, running Android 4.0.4. All FiOs STBs replaced with latest generation.

I am sorry to hear about the troubles you are having with the app. We try to make the app as compatible with all devices as possible. The full list of devices the mobile remote is compatible with is https://www22.verizon.com/OnDemand/unprotected/AboutFlexView.aspx . You may find there may be devices that do work with it that re not on the list, but these are all verified working devices with the app. Since yours doesn't appear to be on the list, we can not gaurantee it will work. Submitting all the feedback has gotten word back to Verizon about the troubles you are having. You can also submit this to the Verizon Idea Exchange. Please search on the idea exchange and cast your vote. There may be another member who made the same suggestion. If not, please add a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange . The Verizon Idea Exchange is there for you to submit your ideas and suggestions to Verizon so that we can consider them as we innovate our products and services.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

TS4079 Siri used to work fine when making mobile calls in Ecuador until yesterday, when the administration of Ecuador added an aditional number in all mobile numbers existing in Ecuador. Since then Siri is unable to make any mobile calls with any new numb

Siri used to work fine when making mobile calls in Ecuador until yesterday, when the administration of Ecuador added an aditional number in all mobile numbers existing in Ecuador. Since then Siri is unable to make any mobile calls with any new number.Help
I`ve tried restarting, rebooting, nothing works.
The interesting thing is that SIRI can call to previous mobile numbers (without the new digit) obviously not connecting , and, can call to any other numbers as an office or home number. So the problem is the new digit in the mobile number

Ecuador has added an extra digit to mobile phone numbers but apple wont accept 10 digit phone numbers so we cant use facetime or apple IM or verify our new phone numbers. ( and Siri won't work either!) I have contacted apple support online but can't request a call back as the apple system says our new phone numbers are invalid. I am going to phone them tomorrow and you should complain too at http://www.apple.com/support/contact/. . The more people that bring this to their attention the faster it will get fixed

Im unable to use my apple ID with imessage or FaceTime on my mobile. Ive tried almost everything but still no success. Please help!!!

Im unable to use my apple ID with imessage or FaceTime on my mobile. Ive tried almost everything but still no success. Please help!!!
Im getting the please try again youve used an incorrect password notification on the screen when I know for certain that im entering the correct password.

This Apple doc might help ya out -> iOS: Troubleshooting FaceTime and iMessage activation
Troubleshooting Apple ID activation
After each step, toggle iMessage and FaceTime off and then on again in Settings > Messages and Settings > FaceTime.
Update to the latest version of iOS.
Ensure that you have an active Internet connection. Check your Wi-Fi network using standard Wi-Fi network troubleshooting.
If you receive an error when signing in to your Apple ID, visit myinfo.apple.com, sign in to your account, and ensure that the primary email address has been verified.
Ensure that FaceTime has not been restricted: Settings > General > Restrictions > FaceTime.
In Settings > General > Date & Time, ensure that Set Automatically is on. If Set Automatically is on, but the incorrect time zone is displayed, turn Set Automatically off and then choose the correct time zone, date, and time. Then turn Set Automatically on again.
Enable iMessage and FaceTime while connected to another Wi-Fi network in a different location.

Can't set up FiOS Mobile Remote app for iPad

I was able to register the FiOS Mobile Remote app for iPad with my login and password but I'm not able to set it up.
I follow the instructions to
click Menu
click Widgets
click FiOS Mobile Remote
I get the following error message:
Mobile Remote
Network Error
Unable to process your request at this time.
Please try again.
If the broblem continues, please try restarting your Set-Top Box
I've turned off the power to the cable twice but still get the same message.
How can I get the app working?

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

FiOS Mobile Remote for Android

I already called tech support and troubleshooted it but as a warning for Galaxy Nexus users... FiOS Mobile remote does not work with Android 4.2. app tries to log in but says username and password are incorrect even if using correct credentials.

I have the same issue on my Nexus 7. I sent an email to the address posted here. We'll see if anything happens.

Widgets not showing up on TV screen - esp FIOS Mobile Remote app

When I press Wdigets on my remote - the tool bar appears on top of the tv screen. However, when scrolling through, some of the Widgets appear w/ blank information.
I want to install the FIOS mobile tv remote and that widget also does not appear to be in my options.
Should I reset my box? How can I fix?
Jessica

Hi Jessica,
The FiOS mobile remote widget is located inside the main FiOS TV widget menu. This should be the first screen you see up top when you hit the Widgets button on your remote. Once you hit OK, go down to 'Featured' and you should see the mobile remote widget on the right. If you are still having trouble with the widgets screen displaying blank information, you can reset your box in one of two ways. You can unplug it from the power for 30 seconds, or if the power cord is difficult to get to, hit menu on the FiOS remote, go down to 'Customer Support' then to 'In-Home Agent' then 'Reboot Set-Top Box', hitting OK here will have your box cycle through. Then try the Widgets again, if you are still having trouble feel free to PM me.
--James
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

FIOS mobile remote dvr manager doesnt work on my tablet

Can anyone explain to me why the fios mobile remote DVR manager won't work on my Nexus 10, claiming that my user ID or password isn't recognized when I know its the correct username and password? The remote control part works just fine, and I'm on my in home wifi as provided by my verizon supplied router. My Galaxy Nexus has no problem at all with a mobile remote and DVR manager. It seems to me, that if the thing more or less works you should at least be able to login regardless of which Android platform I'm running it on.

You might want to contact the developers of the application directly for your question. You can also try the Verizon Residential Forum http://forum.verizon.com to ask the other users of the DVR manager.

Can I use a Apple remote with a Macbook air???

can I use a Apple remote with a MB air??

No.
For more on this:
http://store.apple.com/us/question/answers/product/MC377LL/A?pqid=QCD4FT7AYT9UCH J4DAAXK9424P9CX2PU7KTTJHFAK27FT97KP

Using the apple remote with ipod mini

is it possible to use the apple remote with ipod mini dock
advent 1318 Windows XP n/a

Would the apple remote and universal dock allow remote adjustment of the volume level when using and iPod mini? I know the nano and 5g support this feature but am unsure for the mini as my old 3g ipod only gave 'line out' via the dock.

Using the apple remote with garageband

Can you use the apple remote with Garagband? I know there are apps that cost like iRed Lite, but are there other options?

are there other options?
the only other one i know of is Remote Buddy

I bought a iPhone unlocked in the US, but I couldn´t use it in Mexico with my phone carrier

I bought a iPhone unlocked in the US, but I couldn´t use it in Mexico with my phone carrier. Wath can I do?

Then the iPhone is not unlocked.
Purchasing an iPhone at the full retail sales price or non-contract price with a carrier at a non-Apple retail store in the U.S. does not equate to the iPhone being unlocked.
As already provided, the only place you can purchase a new iPhone as unlocked in the U.S. is at an Apple retail store or via Apple's online store.

Using FiOS Mobile with a Bluetooth Keyboard

My husband, who is blind, just tried using the new FiOS Mobile iPad app with a Bluetooth keyboard, and for the most part, it works well enough. However, several small but annoying problems exist for which neither of us have found a solution. They are:
1. No keys on the Apple Bluetooth keyboard do anything except the arrows. But sometimes it is impossible to navigate away from some of the buttons on the top end of the virtual remote down to the lower ones, especially the numbers buttons and the DVR control buttons.
2. Since no other keys on the keyboard perform any function that we can figure out, it makes it difficult to use the Bluetooth keyboard for entering channel numbers without reaching over to the iPad first, causing the app to focus on the bottom half of the virtual remote, then using the Bluetooth keyboard's arrows to find, then press, each digit. This must be done fairly quickly. Why not just fix it so that the keys on the Bluetooth keyboard's numbers row do this job, and other keys, or combinations thereof, move focus to other virtual remote buttons? What's the point of having the Bluetooth keyboard and not being able to control the app remotely? My husband uses the app to control the set-top box, right? Either we're doing something very wrong, or it's a little on the half-baked side.
3. And last but not least, we've tried selecting shows stored on the DVR via the app with the Bluetooth keyboard, and once again, either we're doing something wrong (probably), or ... you fill in the blank.
The app does most things very well. A little more thought might have gone into labeling some of the buttons, and an explanation that some of them, like the Keyboard button, are toggles, but that's minor compared with the three aforementioned points. Hopefully these can be addressed, and FiOS, if you're really listening, my husband is ready, double-plus-willing and able to help you beta-test anything with which you can come up to make this app better.
Thanks in advance.

MarilynAndSteve wrote:
My husband, who is blind, just tried using the new FiOS Mobile iPad app with a Bluetooth keyboard, and for the most part, it works well enough. However, several small but annoying problems exist for which neither of us have found a solution. They are:
1. No keys on the Apple Bluetooth keyboard do anything except the arrows. But sometimes it is impossible to navigate away from some of the buttons on the top end of the virtual remote down to the lower ones, especially the numbers buttons and the DVR control buttons.
2. Since no other keys on the keyboard perform any function that we can figure out, it makes it difficult to use the Bluetooth keyboard for entering channel numbers without reaching over to the iPad first, causing the app to focus on the bottom half of the virtual remote, then using the Bluetooth keyboard's arrows to find, then press, each digit. This must be done fairly quickly. Why not just fix it so that the keys on the Bluetooth keyboard's numbers row do this job, and other keys, or combinations thereof, move focus to other virtual remote buttons? What's the point of having the Bluetooth keyboard and not being able to control the app remotely? My husband uses the app to control the set-top box, right? Either we're doing something very wrong, or it's a little on the half-baked side.
3. And last but not least, we've tried selecting shows stored on the DVR via the app with the Bluetooth keyboard, and once again, either we're doing something wrong (probably), or ... you fill in the blank.
The app does most things very well. A little more thought might have gone into labeling some of the buttons, and an explanation that some of them, like the Keyboard button, are toggles, but that's minor compared with the three aforementioned points. Hopefully these can be addressed, and FiOS, if you're really listening, my husband is ready, double-plus-willing and able to help you beta-test anything with which you can come up to make this app better.
Thanks in advance.
The number keys work fine on my Android BT keyboard, after I tap the keyboard item on the virtual remote. I am also able to enter numbers when selecting a channel in the guide area.

Unable to use PerfMon for Remote Server

I have a Windows Server 2008 R2, which I am running PerfMon. When I try to connect to a remote Windows 2008 server, I receive: Unable to connect to the remote computer with the following error: The Parameter is incorrect.
I can, however, connect to this server with other snap-ins, such as Services and Users and Groups. Furthermore, I can connect to the server using PerfMon from my Windows 7 client.
Any I deas why PerfMon won't work from my R2?
Thanks,
Matt

Hi,
Does it work the other way around? Can you connect form the 2k8 to the 2K8 R2 server?
Best Regards,
Spas Kaloferov
MCITP: SA7 | EA7 | VA7 | EDA7 |DBA10 | DBD10 | BID10 | EMA14 | SPA14
NetShell Services & Solutions | “Design the future with simplicity and elegance”
www:
www.spaskaloferov.com
| www:
www.netshell-solutions.com

FIOS mobile remote control feature suddenly stopped working

The remote control feature in the new FIOS Mobile app was working superbly this morning and now it doesn't recognized either of my STBs. Any solutions?
Thanks

Some nokia made remotes have a small battery inside (the one that's supplied with the N95 does) and it may have run out.
If you don't want to open the remote to check then you should take it to a nokia care point/service centre.
Care points:
UK
http://www.nokia.co.uk/A4228006
Europe:
http://europe.nokia.com/A4388379
Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

Unable to use Fios Mobile Remote with Droid phone

Similar Messages

Maybe you are looking for