Unable to use iTunes balance to purchase items on games

My father sent me an iTunes gift card to purchase GEMS for my Clash of Clans.
Since I did not have an Apple ID, I, thus, created an Apple ID using the iTunes gift card as the payment method (this then act as "redeemed" iTunes gift card).
Everything was setup perfect except the fact that when I tried to buy the GEMS from Clash of Clans, it will not allow me to purchase them.
I had written to Apple, and all the Customer Support said was "I'm unable to help you further as your iTunes account is non-compliant". Then, he/she just gave me a link to Apple iTunes' Store Terms and Conditions.
My questions are:
1) is there away for me to fix this issue do I can use the money in my account; or
2) send the money back to my father via iTunes gift card?
If any of you can help, I'd appreciate it very much.
Thanks.

When I tried to purchase the gems, it said "please contact apple support".
The support did not say "why" it is non-compliant. He/she just gave me a link to the iTunes Store Terms and Conditions.
I'm a registered USA based iTunes member trying to purchase the gems ...
May be I can buy gift again and resend the money back as gift.

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