Unable to use my numbers pad on the right.

How can I correct the problem.
Thankks

I have a similar problem with some of my customers.  After upgrading to Adobe XI, they can no longer use the number pad to enter information.  The numbers above the keyboard work fine.  They are on Windows 7 and IE.  They are trying to enter information into a fillable forms or .fdf file.  I have read that the Touch Mode can be causing this but I have had them go in and disable touch mode in Reader.  Any thoughts?
Thanks

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