Unable to use PDF as a format only text

Question

emailed invoices come out in unreadable format.
acrobat doesn't allow us to use PDF a a format only text.
win7x64 with Officex32, outlook x32. and acrobat X pro (trial version)
any help is appreciated

Answer 1

I will do my best on your comments and may be repetitive (I am also getting tried and am sleepy). I get the impression that the result looks fine in Acrobat OR Reader. I an not sure reader can e-mail the PDF, but if it can the results often depend on the client e-mail setup (typically requiring MAPI to be active. Many folks (even my on some machines) just can't get the e-mail option to work. I would suggest that they simply attach the PDF to an e-mail directly, though I think you are trying to streamline the process. At least that may give a working process as you are trying to find out what is happening.
Howver, you also seem to suggest that the e-mail works (that would mean that the PDF was attached to the e-mail). In that case, my guess is that the e-mail package on the client machine is not set to encode attachments properly. I would suggest that encoding (typically MIME) be activated in the client for all attachments. Outlook has problems in that it often reads a PDF as a text file and does not encode it unless you force the encoding. When that happens the PDF gets corrupted.
If that is not the problem, then it may simply be that the fonts are not in the PDF or present on the receiving systems, causing a messed up font substitution, particularly if something like the MAC PDF viewer is being used rather than Reader.
I may still not understand the problem, but that is my best guess at this point.