Unable to use Quick Fix or Guided help

When I use the Organizer I am able to use the quick fix mode. However, when I am in the Elements editor the photos are able to be uploaded to the editor, but the palette bins are missing, thus not enabling me to manipulate them in any way. I looked in help, called Adobe who told me to call the chat line. Does anyone have any idea how to fix the issue?  Thanks  jerry

So...do you know the previous EC firmware version on your laptop? This will help to identify the issue.

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