Unable to use Recording click boxes & Highlight boxes in Captivate V5 and Acrobat X

I am using Adobe Captivate V4 and have just upgraded to Adobe Acrobat X standard (writer). I notice that when I use my normal methods for recording mouse clicks, they are not recording. I thought I had changed something in the settings, but it works with other programs. I'm sure you'll tell me I will need to upgrade my Captivate version - but it's a shame that I need to do this!
Has anyone else encountered this problem?
thanks Lynn

Hi Lynn,
I'm sorry you're running into problems recording with Captivate. You've posted in the Adobe AIR forums, if you haven't done so already, would you mind reposting in one of the Captivate forums? Hopefully you'll get a better response over there.
Thanks,
Chris

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I'm hoping someone can help with a frustating problem I am having.
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However, on the same slide I have two buttons - one which opens a video file (so the button opens a URL when clicked), and a button on a different part of the slide which open a different URL link to different video..
The click box seems to work, and doesn't move on to the next slide when the first button is clicked on, opening up a URL video.
However, when I then click on the next button which opens up the second URL video, the slide suddenly moves onto the nextslide, without me clicking on the Click box area.
Why is this happening? It seems to work fine, until I place two buttons on the same slide, and the second button is clicked. I don't want the slide to move on until the user clicks the click box area.
Please can someone help!
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Hi,
After a good night sleep I think I may have resolved the problem (I think). On the two buttons, they are set to open a URL link. Next to where I input the URL link, there is a menu where I select the option 'New' to open the video in a new internet window.
What I didn't realise in at the bottom of that same menu, there is also an option to select 'continue project'. If I de-select this, if I then click on the button the project remains paused as it should (until the user clicks the click box). So, originally what was happening is I had the 'continue project' selected for both those buttons, and this was overpowering the click box pause project function.
Fingers crossed it works. It seems to be on my tester!
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How do you change the click box properties (line colour and width) in Captivate 7.0?

Yes certainly, we can do that, insert a smart shape and use it as a button, then go to the properties pane, change the Alpha to 0, that will make it transparent, and add the stroke color as red and increase the width.
In case of a button, you have to select button type as transparent and do the same.
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Hello:
I've created an e-learning tutorial for some of our employees to learn about codes that we use for billing. I wanted to create an interactive experience, but its not working well.
First i created my image in PowerPoint (boxes/headings) and inserted them into Captivate and i then places a click box over top of it so once they click the description pops out.
Issues:
I've selected "infinite", but i am only allowed to click on it once
the word/description caption doesn't stay open long enough for users to read
I don't want it to automatically go to the next slide, I want them to click on the "next" button to proceed, but that isn't working either. I don't know if to choose "continue, next slide, no action" for the On Success action
I noticed at the end of each of the click box on the time line there is a pause.
I've attached a screen shot - hopefully this will help...
I am currently using a Trial version, could this be the reason (I'm waiting for my full version in the mail).
Is there a chance that the "click button" isn't what i should be using? Maybe I should be using the roll over slidelet?
Finally, I've created branching, I have two sections and I've created 2 quizzes, is there a way to have a summary after each quiz? or is it the only the one i can have?
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Shanniearra wrote:
I am currently using a Trial version, could this be the reason (I'm waiting for my full version in the mail).
Is there a chance that the "click button" isn't what i should be using? Maybe I should be using the roll over slidelet?
Finally, I've created branching, I have two sections and I've created 2 quizzes, is there a way to have a summary after each quiz? or is it the only the one i can have?
Please help because im stuck and not sure how to fix this.
Thanks!
Trial or full version will both work the same, at least for this situation.
the click box is doing what it's designed to do, based on how you have the options set. You have it acting like a scored object with the success/fail options in your screen shot. Unfortunately, there isn't a way to manipulate the success caption's timing to make it stick around longer.
As Rod indicated to do what it sounds like you want to do, you need to create some advanced actions (which is pretty advanced for a new user) or use the rollover caption as he suggests. This might help you with the actions: http://lilybiri.posterous.com/playing-hide-and-seek-with-captivate-objects
or these:
http://blogs.adobe.com/captivate/2011/12/creating-a-screen-with-a-pop-up-with-adobe-captiv ate-5-5.html
http://blogs.adobe.com/captivate/2011/03/creating-a-click-reveal-text-screen-in-adobe-capt ivate-5.html
http://blogs.adobe.com/captivate/2011/12/captivate-training-creating-interesting-interacti vities-with-adobe-captivate-part-1.html
http://blogs.adobe.com/captivate/2011/12/captivate-training-creating-interesting-interacti vities-with-adobe-captivate-part-2.html
As for your quiz questions, Captivate only let's you make one quiz per project, so only one summary/score slide. You could build your own again, with some advanced actions, but again that's pretty advanced for a new user.
hope that helps.

Adding Click box makes Captivate freeze up and end in error and closing down.

Since the patch yesterday, everytime I go to add a Click Box to a slide, Captivate freezes, says not responding at the top and eventually the ol' "Captivated ended in error, send error info to Microsoft". I have lost my work so many times today. I have cleared all temp files, etc. shut down, powered down, etc. to try and clear whatever it is, but it is still happening. The project and Captivate was working ok yesterday. Just the "usual" Captivate locking up and falling down. I am using this on Windows XP.
Message was edited by: donnaj Actually, now when trying to record a new slide Captivate locked up and I got the message. In fact I had to HARD BOOT the system...
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Hi there
"I do not see any documentation stating a limitation."
This is true. You seldom (if ever) see things like this in any manufacturer documentation. After all, their goal is to sell the product and tell you how great it is and how it will address your needs. Limitations are viewed as a negative, so they are typically omitted. I'm sure Toyota didn't have any docs that said that "oh yes, and by the way, sometimes the gas pedal will stick". Or Microsoft doesn't say "by the way, Windows will sometimes crash on you and you will have to totally reinstall our operating system when that happens".
Things like project limitations are learned by end users sharing their collective experiences and wisdom here and in other places on the web. Captivate has always had a size limitation. Often we recommend that folks keep projects somewhere between 50-65 slides as a common "rule of thumb" guideline. Our hope is that a future version will remove any such limitations. But my guess is that you will then see some other unexpected issue emerge. Such is the nature of the software beast.
Another thing that is never mentioned anywhere except in third party materials is the fact that Captivate projects should not be placed on a network unless you are doing that as a backup mechanism. You never want to place a project on a network drive, then open Captivate and proceed to open the project and make edits while the project is on the network drive. Working in this manner holds the risk of completely corrupting your project and rendering it unusable.
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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How many attempts do you offer for the click box? If it is set to Infinite, the user will have to be successful before being able to proceed.
However, if you have multiple interactive objects on the slide, you have to know that if they execute a 'simple' action (using the dropdown list in the actions accordion) the playhead will be released at the same moment and will continue. If you don't want this to happen, because there are other objects to be clicked (that have the pause at the same time), you need to replace the simple action by a standard advanced action: Why choose Standard over Simple action? - Captivate blog
As for the events that can trigger an action (like Success/Failure): Events and (advanced) Actions - Captivate blog
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Unable to use Recording click boxes & Highlight boxes in Captivate V5 and Acrobat X

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