Unable to use remote tools on two computers

Hello All
I cant seem to use the Remote Tools feature on two of our pcs. They are giving the exact same error below. All of the prereqs are in place. Any thoughts on this? Or logs I could look at?
Thanks.
Firewall disabled
SCCM Remote tools account are in local admin on the computer
Phil Balderos

No, a manual client installation and manual running of the Machine Policy Retrieval & Evaluation Cycle, will not make any difference here. The client does not know how it was installed, or the actions were run. So as long as the client got installed
correctly, and can download policies, it should be fine.
Personally, since it is two clients only, I'd reimage the two systems. I've seen numerous threads and cases where a feature doesn't work, but are resolved with a reimage of the computer. Harsh, but usually works. You could certainly try uninstalling the
Configuration Manager client, then reinstalling it again first.
Wally Mead

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