Unable to use subscription purchased via iTunes

i bought the item with my apple id but when i went to edit a pdf it won't work and when i went to restore purchase it says no purchases restored i have my invoice and emails which show that i purchase the app. thank you waiting for answer.

Hi adobe reader purchase,
TSN is correct: if you're having issues with your purchase, it's necessary to contact Apple, as Adobe doesn't handle subscriptions  purchased from the various app stores.
If you have Adobe Reader installed, and have verified that you have an active subscription, but are still having trouble converting, please let us know exactly what's happening, so we can help.
Best,
Sara

Similar Messages

  • Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8  years, and no longer have password.  Any ideas how I can re-access/recover that music?

    Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8  years, and no longer have password.  Any ideas how I can re-access/recover that music?

    Apple ID FAQs  >  http://support.apple.com/kb/HT5622

  • HT1766 If I fully backup my iPad using iTunes, does it backup ebooks in iBooks that are not purchased via iTunes or will restoring from that backup only showed purchased ebooks in iBooks?

    If I fully backup my iPad using iTunes, does it backup ebooks in iBooks that are not purchased via iTunes or will restoring from that backup only showed purchased ebooks in iBooks?

    Purchased content MAY be available for redownload - Music for sure.  I think books are NOT available for redownload (not sure).
    Best practice is to keep the content on a desktop computer to be able to resync when necessary (or use a cloud service like Drop Box).

  • HT1386 My MacBook Pro HD crashed.  It is all up and runmning except for one issue.  I have about 200 songs on my iPhone but have only gotton 53 back on my laptop and those are the songs I purchased via iTunes. How do I get the rest of the songs from iPhon

    My MacBook Pro HD crashed.  It is all up and runmning except for one issue.  I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my  iPhone back onto my HD. 
    The songs I'm not able to import casme from CD's.  Nothing from napster etc.
    I've tried and tried to import them rom iTunes vis "Library"  " Import"

    Hey kbert73
    I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    Using iPhone, iPad, or iPod with multiple computers
    http://support.apple.com/kb/ht1202
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I am unable to manually add artwork via itunes 12 on windows 7. I've tried all the suggestions to no avail. Has anyone succeeeded on the same platform as me?

    i am unable to manually add artwork via itunes 12 on windows 7. I've tried all the suggestions to no avail. Has anyone succeeded on the same platform as me?

    The new iTunes 12 Get Info dialog lacks right-click context menus (at least for now) but it still accepts most standard keyboard shortcuts and drag & drop actions.
    Delete Artwork
    On the artwork tab of Get Into, tap the image in question, use Backspace or Ctrl+X. Delete doesn't work.
    Or, tap the image at the top left of Get Info, this time use Backspace or Delete, it is Ctrl+X that doesn't work.
    Add Artwork
    Select artwork, press Ctrl+C to copy, tap the centre of the Artwork tab, press Ctrl+V to paste.
    Or, select artwork, press Ctrl+C to copy, tap the small image area at the top left, press Ctrl+V to paste.
    Or, you can drag & drop to, or sometimes from, the same locations.
    You can also copy artwork from the Get Info dialog to Windows Explorer with the keyboard shortcuts.
    If the source image is on a web page right-click and use Copy Image rather than copy. (With Chrome I get a one pixel wraparound so tend to go for a temporary local copy anyway - not sure whose bug this is, but it isn't new.)
    If you have multiple images embedded drag the one you want to be the primary artwork to the leftmost position.
    Replace/Remove All Artwork
    The top left image box can be used to add or delete art from multiple tracks. In either case all existing artwork in all tracks is replaced/removed.
    Old Style Get Info Dialog
    Select some items, right-click, hold down shift, then click Get Info from the context menu. (Use alt/option on a Mac)
    If you still cannot add artwork via any of these methods then I would suspect a permissions problem. See Repair security permissions for iTunes for Windows.
    tt2

  • I was trying to make a newspaper purchase via iTunes

    I was trying to make a newspaper purchase via iTunes but I received an error message saying "Your purchase could not be completed. For assistance, contact iTunes support" What should I do?

    Cony1985 wrote:
    I ...For assistance, contact iTunes support" What should I do?
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT203167 How do I retrieve deleted songs on my iPod that were purchased via iTunes

    How do I retrieve deleted songs on my iPod that were purchased via iTunes>

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • I have an apple id which I have been happily using to purchase from iTunes and it appears on iPad and iPhone. Now I have done something wrong in iCloud and my mobile me Id comes up on iPhone and iPad so I can no longer purchase. What should I do.

    I have an apple id which I have been happily using to purchase from iTunes and it appears magically on iPad and iPhone, MacBook and partner's iPod touch. Now I have done something wrong in iCloud and my mobile me Id comes up on iPhone and iPad so I can no longer purchase using this and i can't find a way to reset  What should I do? I want to be able to buy apps from iPhone and iPad from this same account and  still synch with my mac book and share with my partner's iPod touch.
    Any suggestions?

    We are users, not Apple. We cannot trace your phone, and neither can Apple.
    Please change every password you have. Posting your email addresses and Apple IDs on a public forum is insane. Hopefully a Mod will edit them out for you.

  • I can no longer  transfer my apps purchased via itunes

    The icons are greyed out/ disabled, therefore all my apps purchased via iTunes are in tmy computer and I can't transfer them to my phone. How do i resolve this?

    Apple ID FAQs  >  http://support.apple.com/kb/HT5622

  • For itunes 11: movie that are not purchased via itunes are loaded into and catagorized as "home videos". I want all of my movies in one spot under Movies as they always were. How can i tweak this?

    for itunes 11: movie that are not purchased via itunes are now loaded into and catagorized as "home videos". I want all of my movies in one spot under Movies as they always were. How can i tweak/resolve this?

    Cdaver wrote:
    I have this issue too and want the same result, another feed suggests selecting the movie, going to get info, and changing this under options, but I suppose you have to do that movie by movie.
    You can select all the movies you want and change them at once.

  • HT4009 can i get in app purchase via itunes ?

    can i get in app purchase via itunes ?

    Do you mean via your computer's iTunes ? If you do then no, you can only do so within the app on your device.

  • HT1351 I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes.  All the music sunk but it didnt sync my videos.  It said that they were in the wrong format.  What to do??

    I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes.  All the music sunk but it didnt sync my videos.  It said that they were in the wrong format.  What to do??   I would have thought if I bought the films from itunes it would be compatible with an ipod classic??  How do you change the video format?

    My mistake, it was nothing to do with format.  It woldn't sync because my movies were HD.  HD movies won't sync to an iopd classic 160 GB but when you purchase a HD movie, itunes gives you a SD vervsion of the movie which is compatible with the ipod.  Just needed to go to store, click movies, click purchased and untick the HD box and there you have the SD versions.  Download the SD versions and then sync your ipod and bobs you uncle, movies are on the ipod

  • Trying to use music purchased from iTunes store with a home movie

    I am making a home movie for family use only in either iMovie or Final Cut Pro, but neither app will allow me to use music purchased from iTunes store. Why not? It's not a licensing issue b/c there is no distribution other than my family at a big birthday party. The music imports but acts as if it has no audio once the file is imported to either program. help!
    macbook   Mac OS X (10.4.6)  
    ibook   Mac OS X (10.4.6)  

    Put the purchased songs into a playlist. Set iTunes burning options to burn AUDIO CDs. Burn the playlist to an audio CD (you can use a CD-RW if you don't want to waste a blank). After it is done, reimport the tracks off the CD. Now use the reimported versions in iMovie or FCP and they should work fine now.
    Patrick

  • Unable to use subscription

    HI
    dear mem / sir 
    i am sumit i am unable to use subscription on my account science i have done the subcription please help me for the same 
    [Topic title updated by moderator to be more descriptive. Original topic title was: "hi"]

    Lchubbock which Adobe software or service are you trying to use?  Are you able to sign into http://www.adobe.com/ successfully?  Finally what operating system are you using?

  • Songs purchased via iTunes - the 'red cloud'

    Hi
    I would like to understand why, once I have synched the iPhone, the songs/albums I have purchased via iTunes appear on the iPhone with a red cloud. As far as I understand the red cloud means that it is not actually loaded into the phone but is in the 'iCloud'. I first noticed this when I was at work and wanted to listen to an album I had bought (a long time ago) via iTunes. As there is no WiFi where I work I could not listen to the album. Why, if I have selected an album to be synched with the phone and I have paid for it cannot I not load it onto my phone?
    If there is a function in iTunes that does this I cannot find it.
    Can anyone explain to me why this happens and how I can prevent it from happening again?
    Thanks

    Laura...
    See if restoring your iPhone helps >  iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
    If necessary and depending your geographical location, you can re download your iTunes purchases for free >  Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Note: Previously purchased music is only available through iTunes in the Cloud in Australia, Canada, Cypress, France, Ireland, Luxembourg, Malta, Mexico, New Zealand, Spain, the United Kingdom, and the United States. Previously purchased TV shows are only available through iTunes in the Cloud in the United States.

Maybe you are looking for

  • Help converting to word, saving, sending a PDF document

    Hey I have been trying to change a document from PDF to Word and it has not converted in a 30 day period. I feel swindled and need appropriate assistance!!!! This is an employment related emergency!!!

  • Media Player works in FF, but not in IE.  WHY?

    I have placed video file on my home page, and the file works fine with firefox but not in internet explorer. I am not sure why, or how to fix the problem. Also, when I insert the media. I am inserting a plug-in and not dragging a media player object.

  • Site Manager Tabs Can't be Selected

    I've been having the same trouble with the 'root folder' issue as reported by many others, however, I go one further.  Once I resolve the root folder problem, I can't click on any of the site setup tabs (under Site; Site Manager) in CS 5 Dreamweaver.

  • Initial load in middleware

    Hi, When i start the initial load with transaction R3AS, after specifying the load object and destinations on execution it throws me an error "NO GENERATION PERFORMED CALL TRANSACTION GN_START". I tried running GN_START transaction, after completion

  • Can't select related integration server for bs

    Dear All,          I got new xi server.i am doing file 2 idoc scenario.i created tech system and business system for r3_800.Next i tried to create business system for file sender.while creating business system for file sender i have given logical sys