Unable to validate email account

I am unable to validate my email account despite using the instructions sent to me by BlackBerry. I get this error message:
"An error occurred during email validation - please check your information and try again."
Solved!
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Try doing it online. From your PC browser, go to www.telstra.blackberry.com . Once there, create a username and password combo then try validating your email account from there. If you have difficulties, try www.blackberry.com/integrate from your phone's browser.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Received email sayingYour itunes account has been frozen because we are unable to validate your account information. how do i know if its from apple or a scam. my itune is working fine

i have recieved an email saying it is an email from apple saying
his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here To Validate Your Account.
We apologise for any inconvenience caused.
my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
thanks

It's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]

Unable to validate email

Help please. I have a Curve 8520 and have been trying to download new apps. When I enter my password I get the message 'unable to validate email address and password'. If I select 'forgot password'   I get the message 'Blackberry is having trouble connecting to ... server. Verify your network connections and try again - error 30637'. Have checked my email settings and these seem ok and I am receiving email on the Blackberry on the same email account. I am probably missing something really obvious here but can someone put me out of my misery?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB20031 "BlackBerry AppWorld is having trouble connecting to the BlackBerry AppWorld server. Verify your network connections and try again" appears when BlackBerry App World is started
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

I've uploaded Acrobat XI Pro and it freezes when I'm using it. I uninstalled and re-installed. When I login, it says that it is unable to validate the account and has an option to use the trial. How do I fix this?

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Your Apple account has been frozen because we are unable to validate your account information

hi,
i've got spam (?) mails every other day.
title:
Your Apple account has been frozen because we are unable to validate your account information
Your apple account has been disabled
the layout of the mail looks quite good that's why i am asking
thanks
reto

Yes, it will be spam. Do not divulge any personal or financial information.

Unable to add email account in mail settings

Hello,
On my ipad model MB293LL I am unable to access the 'Mail, Contacts, Calenders' menu in my settings. i am trying to add an Email account in the settings, but the tab 'Mail, Contacts, Calenders' will not open, but returns to the desktop. Does anyone know a workaround please to add a new account?
Thanks a lot for answers.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try a Reset - iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
Or this - Delete the account in Mail and then set it up again.
 Cheers, Tom

Unable to setup email account on iPad Air

Purchased a new iPad Air and I am having trouble setting up my email account. Keep getting error message "cannot get mail - the user name or password pop3.live.com is incorrect. Have reset my password twice.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say “Cannot Connect to Server”?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Delete Email on the iPad
http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm
How to Mass Delete Emails from iPhone and iPad Inbox (with video)
http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/
How to add, send and open iPad email attachments
http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: ‘Mailbox Locked’, account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
How to delete an email account on your iPad
http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html
 Cheers, Tom

Unable to add email accounts to Z10

Got new Z10 to day, upgraded from Torch, and have spent 4.5 hours on the phone with mobile provider techie (O2) and web host IT person going around in circles. I am now at my wits' end! I have just googled 'Unable to set up email accounts on BB Z10' and see that numerous people are having this issue.
Can we get help from BB techies on here??
I am trying to set up two (private ) email accounts on the Z10 and what seems to be happening is that the phone cannot communicate with my web host provider's server. I managed to set up a TalkTalk account no problem (different ports) but it won't work with the private email accounts.
Judging from the various posts I've read, this seems to be a BB issue. I desperately need to resolve this as I am running my own business.
HELP!

Hello:
I just had the same issue, and called my carrier (Telus) and was able to get support to fix it. It turns out that the Z10, being in a 4GL network, when setting up a new POP account, it requires the use of the SMTP server of the carrier, as opposed to the SMTP server of the e-mail service. As soon as I changed the SMTP server to SMTP.telus.net it started working.
With my old Blackberry Bold, being on a 3GL network, this was not an issue, and I used to be able to use the SMTP server of my e-mail service.
I hope it helps,

Recurring requirement to Validate email account

I have had my Blackberry Curve for a month or so. When syncing with email at work, I use our pop server. Over the past week I have begun to receive auto emails from Blackberry to update the password for my account. When I go to the email account tool. it shows my work email as an invalid account, with the 'validate' option showing. Once I click Validate, everything goes back to normal.
Any ideas? This happens several times a day now.
Thank you
Ron
Solved!
Go to Solution.

Well, I got to the solution for this problem by dealing with a Blackeberry specialist at T-Mobile. Once prompted to change your password, you must do so with your phone or through the web. However, that is half the battle. Once done, you have to select "Send Service Books", which will send an acknowledgement of your change to you, and will update the data base at your carrier, that the change was completed. Without doing this, the system thinks that you have not completed the change and will continue to prompt you.
Ron

Cannot validate email account

Hi, I have been using my Blackberry with 4 email accounts successfully for a couple of years. Now one of my email accounts needs validation. When I type the password for the validation, however, it is not accepted. It says the password is invalid, but it's the same password I have been using for several years.
Any suggestions how solve this?
THe email account is a Microsoft Web Account through the university I am afiilitated with.
Thanks,
Paul

Try doing a soft reset on the phone steps are listed below, once that is done do a PRL update on the phone by dialing *228 option 2. Then make sure that your email setting on your blackberry is still set up in the correct format.
To perform a soft reset, complete the following steps:
Press and hold the Altkey on the BlackBerry smartphone.
While holding down the Alt key, press and hold the Right Shiftkey.
With both of those buttons still pressed, press the Backspace/Deletekey. The display on the BlackBerry smartphone turns off to indicate that the reset has started, and the keys can now be released.
If the steps provided to you do not work reset your password and validate your email settings. http://search.vzw.com/?do=viewdoc&id=25994

Unable to take email accounts online in Safari

For several days I have been unable to take my 4 email accounts online. I have run the network diagnostics and received the folloing result.
Connection status: (green) Mail was able to connect to the Internet.
Individual account(s) Could not connect to this server.

Disregard question, found it. Right click, or Ctrl+click to use submenu to Copy.

HT201320 unable to open Email account or even set one up. Used many passwords that I have and nothing is accepted. I have an account through g mail, but will not open with passwords.

Cannot set up Email account I once had and lost. Will not accept password(s) have account through gmail, but cannot use.

It may be worth going directly to the gmail site: www.gmail.com can you login using what you believe to be your credentials? If not then it's likely to be an issue with the info you are using. Also if you haven't used the account for a while it may have gone in to a suspended state, and logging back in will reactivate it. If you do manage to login ok, then try setting up the account on iPad again.
Steve

Unable to verify email account for iCloud

I've created my iCloud account and now when I go to the iCloud option in settings I receive the "Account Not Verified" message. I don't remember ever receiving an email from Apple to verify my email address when I initially set up my iCloud account. Please help.

I think, I have the same situation as he is. Where do we go to verify the activation e-mail for iCould?

Unable to reconcile email accounts through wi-fi

I am not able to send or receive emails in my 9320 through wi-fi (don't have data, so not sure if it would work that way). Report says wi-fi connected, but email does not seem to recognise it anymore.
It was working fine a few days ago and I have not done any software update till now, trying to fix the problem.
Also the "Reconcile now" option is gone.
Any advice is welcome.
Thanks!
Solved!
Go to Solution.

Was this a second hand device you got from someone?
For your email setup, please try this FIRST, using your BlackBerry browser...
1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
If not, follow these additional instructions:
2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.
Hopefully that will get things going again for you!
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Unable to edit email accounts mac mail preferences

I make changes - like deleting an account and adding a new one - in Mac Mail preferences, but I don't get the pop up asking if I want to save the changes. So after I turn off Mail and turn it back on, the changes have disappeared. Any way to fix this so I can get rid of my old account and add my new one?
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I went to the local Apple store earlier this week and asked on of the folks at the Genius Bar if he knew how to set the outgoing mail address. He showed me that I could enable the "reply to" field and then put my mail forwarding address into that field. Unfortunately, there is no easy way to pre-populate that field so that it always has my mail forwarding account address.

Unable to validate email account

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