Unable to verify my information

I'm getting really frusterated with my orders constantly getting canceled with the reason "we were unable to verify your information". Customer service has no clue why either. I'd like to get to the bottom of it before I decide to spend my money elsewhere from now on. The most frusterating part is I'm using a reward certificate and it takes a few daysd to reimburse it back into my account before I can try again. Is there sometihing in particular that causes these cancellations?

Greetings Derek712, and welcome to the Best Buy forum,
I can imagine feeling frustrated if orders you recently placed on BestBuy.com were cancelled and no exact reason was given as to why. As you mentioned, it can take up to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. That could potentially delay your chances to place another order before a sale or promotional offer expires.
The most common reason a BestBuy.com order will be cancelled is because the information entered during the online checkout process does not match or cannot be confirmed. If the billing address does not match what the bank has on file or if a shipping address cannot be confirmed, then an order might end up being cancelled. I would suggest not placing any other orders until we can find out why your previous orders were cancelled.
I am very sorry for any inconvenience you have experienced and would like to see what I can do to further assist. To go over the orders that have been cancelled and to gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
I hope that you have a safe and happy 4th of July!

Similar Messages

How do I get my hotmail to work on my ipad mail. It keeps saying unable to verify account information how do I fix this??

How do I get my hotmail to work on my ipad mail. It keeps saying unable to verify account information how do I fix this??

Hi there Robbonchelle20111,
You may find the troubleshooting steps in the article below helpful.
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
-Griff W.

I upgraded to IOS 7 and now I can't get my Hotmail account on my phone. When I type in all the information, I get "Unable to Verify Account Information". How do I get to use my Hotmail account using this software????

I upgraded to IOS 7 and now I can't get my Hotmail account on my phone. When I type in all the information, I get "Unable to Verify Account Information". How do I get to use my Hotmail account using this software????

I have had the same problem as yours on my Ipad after upgraded Procreate 2.01. My iOS is 7.04. I tried to find solution from internet for weeks. Fortunately, the problem was resolved a few minutes ago. It is very simple,
1. Lunch outlook.com to confirm you can access hotmail mailbox. It means your account is Ok.
2. Go to setting>Mail,Contacts,Calendars.Delete your hotmail account from your device.(my device is Ipad)
3. Turn off your device, then turn on again.
4. Go to setting>Mail,Contacts,Calendars and create your hotmail account by tap outlook.com. Be sure the incoming mail server is pop3.live.com.
5. Waiting for validation.
That's all. Hope my experience is helpful. Good luck!
Nelson

I am trying to set up my hotmail account on Iphone5,... get the following message after "Unable to verify account information"...How can I fix this?

Can't set-up outlook account on my Iphone5, IOS 7.1.2.
after enter info i get "Unable to verify account information."
What to do?

ONly paid hotmail account can be set up on the device/ computer. Contact hotmail for support

Getting 'Unable to verify account information' when attempting to setup Hotmail account

I enabled two-step verification today on my Hotmail email account.   This is my one and only Outlook account and is my 'primary alias' which is correct.   I am able to retrieve email on my iPhone and Windows PC just fine - have logged in and out several times today on the PC with no problem.   However I now cannot get this account setup properly on my iPad, though it worked before today.   I get the 'Unable to verify account information' message when I try to set up the account new again on iPad.   (I was forced to try and delete and reset it up.)
Is this somehow related to the two-step verification?   If so I will remove it and go back to single sign in.   What do you advise for email on the iPad in this case?
Thanks
Michelle

kmgilliam wrote:
Is this somehow related to the two-step verification?
Yes.
If so I will remove it and go back to single sign in.   What do you advise for email on the iPad in this case?
That's a question for Microsoft.

Exchange Account - Unable to verify account information

Hi There. I was trying to setup a staff members work e-mail to a work iPhone 4. The e-mail is an Exchange e-mail. All the information is correct (e-mail spelling, username and password, Domain and Server, etc) but it keeps saying "Exchange Account - Unable to verify account information" Usually I just click Ok and it still gives me the options to select what I want to sync (Mail, Calendar, etc) and it still goes through. This time it doesn't work at all. Just saves the info I inputted and won't sync up. Any ideas on what's going on?
Thank you for your time and consideration!

Did the user change their password recently?
A user complained about not being able to log in with correct credentials (on outlook 2010) while at home. His password had expired, and when he came in this morning, he changed it. We then tried to set up his exchange account on his iPhone, which gave us the "Unable to verify account information" message. When I learned of the password change, I looked in our Active Directory and sure enough, his account had been marked as "Locked". I unlocked it, and voila! He added his account without any further problems.
So in short, check Active Directory to see if the accounts of affected users are locked. If they are, unlock them.

Order cancelled for "unable to verify your information"

I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me: "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

Hello susumu,
As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
Kindest regards,

HT2480 I keep getting the message "unable to verify account information" how do I fix this? It happened out of no where and I tried re-entering the exchange info and it won't stop giving me the message...any ideas?!?

I keep getting the message "unable to verify account information" how do I fix this? It happened out of no where and I tried re-entering the exchange info and it won't stop giving me the message...any ideas?!?
I already reset network settings like someone suggested, but still cannot get my exchange acct to work.

I'm having the same problem but with high speed access.
Anyone know the answer?
~Chris

"Unable to verify account information" - Microsoft Exchange for iPhone 4S running on iOS

"Unable to verify account information" - Microsoft Exchange for iPhone 4S running on iOS 6. Have we ever found a fix for this? Trying to sync my company email to my phone. Help!

Talk to your IT department. Worked just fine for my on my 4S with 6.0.1 and works just fine on my 5 with 6.0.2.

Exchange - Unable to Verify Account Information

We've been trying to setup the iPad on our exchange server, 2003 version. We enter in all the info, and we keep getting the error message "unable to verify account information".
Now, I synched my droid with no problem.
Do we need to do something to the server or the iPad?
Thanks!

Templeton Peck wrote:
Are you saying you can't set up the account on the iPad?
I think that's obvious. The OP said:
We've been trying to setup the iPad on our exchange server
You are correct. My bad. Sorry. I'm running a little gun shy right now.
To the original OP...
if I understand you correctly and you are trying to get an Exchange email account set up on your iPad... are you entering a domain name in the mail settings on your iPad? If you have done so, try removing the domain name and see if it will work without the domain name since the information is optional. I think this is how I got mine to work.

HT4623 When I try to access my e-mail I get a message "Hotmail Account:Unable to verify account information". What do I need to do?

When I try to access my e-mail I get a message "Hotmail Account:Unable to verify account information". What do I need to do?

It was under hotmail before they updated it. This is what it said when I tried a different one the pop server IMAP mail.outlook.com is not responding check ur network connection and that u have entered the correct information in the incoming mail server. I've tried different ways of doing it, it continues to say unable to verify account information

Hotmail account unable to verify account information?

In the past 2 days, I had to change my hotmail password and now I can not use my hotmail on my iphone5. It gives me a hot mail account, unable to verify account information. I can log in fine on my pc. When i called apple, they said it was a microsoft problem, and microsoft says it is an apple problem and they don't support hotmail.

You stated that you CANNOT use the same password. That is incorrect. You CAN use the same password. That's it. Period. End of discussion. Your original statement was false.
But, let's humor you:
The fact that I DO use the same password for my account is proof enough for me. I am an Outlook user. I am fully aware that it was a CHOICE whether or not to enable Two-Step Verification. I chose not to use it.
Secondly, this particular Apple ID that I use is new, yes. I don't use my old one much on these forums anymore. Doesn't mean I'm new to the site. I guess you don't understand how Apple IDs work very well. But that's okay.
I did read the link that you provided. You apparently did not. The first part says 'After you've turned on two-step verification'. In other words, it is NOT the default setting. It was NEVER the default setting. It was something that the user had to CHOOSE to enable.
You actually have to sign into your account, go to Password and Security, and Edit security info.
You have to CHOOSE to turn it on.
http://windows.microsoft.com/en-us/windows/two-step-verification-faq
But, hey... if you want to go argue with Microsoft about the accuracy of their own FAQ... be my guest.

Outlook Account! Unable to verify account information?

I have always had a hotmail account and have been using it on both my iPhone and iPad with no problem. Recently it asked me to set up 2 step sign in for security reasons which I did. I also changed my password at the same time. Now I cannot sign in. When trying to load my messages it says Cannot Get Mail The connection to the sever failed. If I go in to setting, mail accounts choose hotmail.com and re-enter my password a message comes up Outlook Account Unable to verify account information. Please can anyone help me?

Hi have the same Problem. I solved in that way: (also with skydrive)
Remove the Account from the iPhone.
Sign in Outlook.com directly with an Internet browser.
Create New Account On my iPhone.
Now it works. Also skydrive.

TS1868 Phone 5 and 'Exchange Account. Unable to verify account information'.

Our Ipad connects fine to local Exchange Server (via remote.<our web address>), but the Iphone 5 with the same settings does not.
We get this - 'Exchange Account. Unable to verify account information'.
Anyone any ideas please?

I had the same problem - kept resetting my corporate systems password it would work for a few days and then the same problem as you. the solution that worked for me today was this - in the user name on the second screen which comes when you are setting up an exchange email accounts, i put in domain\username and then it magically worked.

Hotmail exchange account; "unable to verify account information"

When setting up my hotmail using Microsoft Exchange on the "mail" app I get; "unable to verify account information".
I've read many people stating this problem but not a single solution. Any ideas please?
I'm using an Ipad 2
Thanks,
Paul

Although hotmail is a POP account, you can use MS Exchange. I was using 2 hotmail accounts, both on Exchange and both were working well until a few days ago. Now both are working intermittently :-/ look around there are many work arounds, however, no full solutions.

Unable to verify my information

Similar Messages

Maybe you are looking for