Unable to " Verify your address" . I cannot update my apps!

I am unable to update my ipad apps because I have to verify my billing info. It keeps telling me that they are unable to verify my address which doesn't make sense to me because Its the only place i've lived in for the past 2 years and I've had no issues before! It was working fine yesterday! Can someone ANYONE please tell me *** is going on! Thank you

This has not happened to me, but a month or so ago there were a couple of threads on the same topic.  Seems Apple did a change in their security, and runs a check comparing the addres they have on file for you against the mailing address associated with you credit card, and if it is not an exact match, they freeze the account.  From the discussion, they are very specific.  "st." vs "street" and that sort of thing.  Get your last bank statement and compare the adress carefully against what address you have on file, and see if that clears the account.

Similar Messages

  • I have entered a incorrect email address, so cannot update an app I purchased. The email does not exist. How do I delete and use my primary Apple ID

    I have used an incorrect email address for my Apple ID  when I punched an App. Cannot get updates. How do I delete and use my primary account email address?

    Delete and redownload that application when signed into the correct Apple ID. This may require repurchasing it.
    (127051)

  • Order cancelled for "unable to verify your information"

    I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me:              "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

    Hello susumu,
    As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
    Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
    We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
    Kindest regards,

  • "iTunes was unable to verify your device" after succesfully completing recovery mode on iPhone 4

    I have an iPhone 4 which has never caused me any problems, until i updated to iOS7 it started lagging and battery didn't even last until midday (having it charged 100% in the morning!).
    In just a few days it turned off automatically and wouldn't turn on. I googled and solved it by pushing the two buttons together for about 10 seconds. iPhone revived, and all the data was intact though many people states it would've been erased.
    The morning after, using my iPhone more carefully not to have it crash again, it crashed. 10 seconds wouldn't do and I gave up, until the day after I found by surprise that the battery had run out and it finally showed some sign of not being completely dead!
    I connected the cable to iTunes and pushed the Home button before connecting the iPhone and it entered Recovery mode. Recovery mode was completed and the iPhone had to restart to complete the process. While completing I get the error message "iTunes was unable to verify your device, please disconnect and reconnect your device". And from here I don't get anywhere, so I will probably visit Apple Store and ask what can be done, but if anyone has had the same problem please share any possible solution to this problem!

    I had to contact Apple Store and make an appointment. They tried the last step suggested (which I had already tried three times) and stated that the memory had failed. They said it probably failed due to having some small issue already on the phone and then updating to a new iOS.
    They could only offer me an exact copy of my iPhone but new for 149€.

  • Hello I have a problem with security questions and i cant reset to my email  The error was   Exceeded Maximum Attempts  We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

    Hello
    I have a problem with security questions and i cant reset to my email
    The error was
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
    Click here      for assistance.
    i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
    http://www.traidnt.net/vb/attachment...134863-333.jpg
    can you help me please

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • "Unable to verify your identity"

    a friend has been trying to recover his password.... and when he put his user name and ask which email that he registers with, skype said "Unable to verify your identity"
    and when He asked my friends to check his ID on skype by delete his ID and add him again.. they found his skype ID and written beside it his name"
    He did not buy credit from skype.. just He uses it for chat
    What can He do?

    you may need to contact customer service, here's how;
    How to Contact Skype Customer Service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Order has been canceled because we were unable to verify your information.

    I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

    Good morning rachel87,
    It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
    With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
    Sincerely, 

  • On my i phone account is says...we couldn't verify your address.  make sure you've entered the correct street, city, state, and postal code.

    ive recently purchased an i phone.  i have an ipod with and account.  while trying to access i tunes or apps for purchase, i am able to log in, but then it asks me to validate my info.  so i do.  same credit card, card number,  sec code. billing address, everything that is used on my ipod.  then i try to verify and it says....we couldn't verify your address.  make sure you've entered the correct street, city state, and postal code.  please help.

    I'm suddenly having this same problem.  I've had the other problem for a month or two where I had to reverify my payment info every day, and now when I do that I can't because it says the address that's been in there for 5 years is now unable to be verified.  Anyone else?  Any suggestions?

  • Visual Studio was unable to verify your developer account. Either the store is unavailable . Either the store is unavailable or an unexpected network error has ocurred

    Hi,
    We're getting this error when we try to build our Windows Phone packages
    Visual Studio was unable to verify your developer account. Either the store is unavailable . Either the store is unavailable or an unexpected network error has occurred
    Any idea?

    I am having the same problem.  The message I see when trying to Create App Packages, during the login process which is failing after I enter the texted security code is: "Visual studio was unable to verify your developer account. Either the store is
    unavailable or an unexpected network error has occurred."
    I can log in to the https://dev.windowsphone.com/ via the web browser just fine, and can see my dashboard, etc.  However, I'm completely blocked at this point because I can't build package for a new release
    of my one existing app (which I published via this process successfully back on 5/29/2014)
    I am located in the U.S., and running Visual Studio version as follows:
    Microsoft Visual Studio Ultimate 2013
    Version 12.0.30501.00 Update 2
    Microsoft .NET Framework
    Version 4.5.51641
    Installed Version: Ultimate
    Architecture and Modeling Tools   06181-004-0449004-02533
    Microsoft Architecture and Modeling Tools
    UML® and Unified Modeling Language™ are trademarks or registered trademarks of the Object Management Group, Inc. in the United States and other countries.
    LightSwitch for Visual Studio 2013   06181-004-0449004-02533
    Microsoft LightSwitch for Visual Studio 2013
    Office Developer Tools - May 2014 Update ENU   06181-004-0449004-02533
    Microsoft Office Developer Tools for Visual Studio 2013 - May 2014 Update ENU
    Team Explorer for Visual Studio 2013   06181-004-0449004-02533
    Microsoft Team Explorer for Visual Studio 2013
    Visual Basic 2013   06181-004-0449004-02533
    Microsoft Visual Basic 2013
    Visual C# 2013   06181-004-0449004-02533
    Microsoft Visual C# 2013
    Visual C++ 2013   06181-004-0449004-02533
    Microsoft Visual C++ 2013
    Visual F# 2013   06181-004-0449004-02533
    Microsoft Visual F# 2013
    Visual Studio 2013 Code Analysis Spell Checker   06181-004-0449004-02533
    Microsoft® Visual Studio® 2013 Code Analysis Spell Checker
    Portions of International CorrectSpell™ spelling correction system © 1993 by Lernout & Hauspie Speech Products N.V. All rights reserved.
    The American Heritage® Dictionary of the English Language, Third Edition Copyright © 1992 Houghton Mifflin Company. Electronic version licensed from Lernout & Hauspie Speech Products N.V. All rights reserved.
    Windows Phone SDK 8.0 - ENU   06181-004-0449004-02533
    Windows Phone SDK 8.0 - ENU
    ASP.NET and Web Tools   2013.2.50425
    Microsoft Web Developer Tools contains the following components:
    Support for creating and opening ASP.NET web projects
    Browser Link: A communication channel between Visual Studio and browsers
    Editor extensions for HTML, CSS, and JavaScript
    Page Inspector: Inspection tool for ASP.NET web projects
    Scaffolding: A framework for building and running code generators
    Server Explorer extensions for Windows Azure Web Sites
    Web publishing: Extensions for publishing ASP.NET web projects to hosting providers, on-premises servers, or Windows Azure
    ASP.NET Web Frameworks and Tools 2012.2   4.1.21001.0
    For additional information, visit
    http://go.microsoft.com/fwlink/?LinkID=309563
    ASP.NET Web Frameworks and Tools 2013   5.1.20409.0
    For additional information, visit http://www.asp.net/
    Common Azure Tools   1.1
    Provides common services for use by Azure Mobile Services and Windows Azure Tools.
    Microsoft Advertising SDK for Windows Phone  
    Microsoft Advertising SDK for Windows Phone
    Build
    NuGet Package Manager   2.8.50313.46
    NuGet Package Manager in Visual Studio. For more information about NuGet, visit
    http://docs.nuget.org/.
    PreEmptive Analytics Visualizer   1.2
    Microsoft Visual Studio extension to visualize aggregated summaries from the PreEmptive Analytics product.
    SQL Server Data Tools   12.0.30919.1
    Microsoft SQL Server Data Tools
    Windows Azure Mobile Services Tools   1.1
    Windows Azure Mobile Services Tools
    Windows Phone 8.1 SDK Integration   1.0
    This package integrates the tools for the Windows Phone 8.1 SDK into the menus and controls of Visual Studio.
    Workflow Manager Tools 1.0   1.0
    This package contains the necessary Visual Studio integration components for Workflow Manager.
    Larry

  • When i go to sing into apple id it says "We apologize but we are unable to verify your account information online". When i go to "Not sure if you have an Apple ID?" It says "We apologize but we are unable to verify your account information online"

    When i go to sign into apple id it says "We apologize but we are unable to verify your account information online". When i go to "Not sure if you have an Apple ID?" It says "We apologize but we are unable to verify your account information online" When i try to sign in with my email it says "you already have an account????

    Might I suggest a password reset?
    Maybe you can click on the Reset Password link instead of trying to log in at appleid.apple.com.
    I'm not sure if that would work, but its worth a try.
    ~Lt. Leviathan

  • I cannot connect to ITunes after updating to IOS 7.0.2,cannot update my apps nor download new apps. When I tap the quick test for IOS diagnostics it says it cannot verify the ticket number.

    After updating to IOS 7.0.2 in my Ipad mini I cannot update my apps nor download new apps . It says "cannot connect to ITunes. " it's been almost 3 wks now. I have tried resetting it  and trying other options like changing the DNS to just 8.8.8 etc but to no avail. I try to run the IOS diagnostics but it couldn't verify my ticket number. Everytime I open my mail it cannot identify server identity " Apple.imap.yahoo.com." But I just clicked "continue" anyway so I could get my mail.

    (A) Reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.
    (B) Reset all settings
    Settings>General>Reset>Reset all settings
    Note: Data will not be affected but settings will be reset.

  • "iTunes was unable to verify your device" error

    Hi,
    I have a first generation iPad that has been working just fine. I decided to give it away, and so I wiped it and set about restoring it to factory defaults.... except, now I keep getting the error "iTunes was unable to verify your device. Please disconnect and reconnect your device. If the error persists, see your local Apple store for assistance." Well, the error is persisting despite disconnecting, reconnecting, attempting to restore several times, attempting to use DFU mode, no matter what I do, I get this error. I did see in a different forum, someone said this suggests the iPad was jailbroken or hacked in some way. So, just for clarity here - this iPad was never running anything except standard iOS. Anyone have any ideas?

    Apple's activation servers are down at the moment.  Try again in a few hours (or even tomorrow).

  • HT204053 I cannot update my apps on my iPhone. I have 2 email addresses and I now realize I changed my Apple ID from one email to the other. Now I cannot update on my iPhone because it is associated with the original email address. Help?

    I cannot update my apps on my iPhone 3. I think it's because I've discovered I have 2 Apple ID's, the original one for iTunes from 2009, and another one I used more recently. I think I must have changed my Apple ID to the more recent email, but my iPhone does not accept any password for the new ID. I have tried changing back but cannot. I have reset passowrds on both ID's 6 or 7 times, but that does not work either. I read I cannot undo an Apple ID, so I have 2, but they are mixed up. Help?

    Did you purchase or download the apps with your old ID?  Apps are tied to the ID that is was purchased from.
    If it is a new app you bought with your new ID, you can go into settings - appstore- apple id and then log out.

  • ITunes was unable to verify your device. Please disconnect and reconnect your device. If the error persists, please visit your nearest Apple Store for assistance. To find your nearest Apple Store,

    Dear Suport,
    when I upgraded to IOS 6,1,3 it gives me an error message "your iphone could not be activated because the activation server is temp....." Try Again
    Regard
    Iyus

    Just for what it is worth - I am currently getting the same error "iTunes was unable to verify your device" when trying to restore my first-generation iPad. I restored it several times, even trying DFU mode - and each time, ultimately, I get the same message as the original poster in this thread. I have had this iPad since it was originally released, and have never run anything on it but standard iOS, I would not know how to begin jailbreaking or hacking an iPad anyway. It was working just fine yesterday. Then I decided to upgrade and to give this iPad to a friend, so I wanted to wipe it and restore. I wiped it, and now this. Very frustrating.

  • We were unable to verify your account

    I want to try the Azure. I followed the Free trial step in the web site. After entered the mobile phone number and requested sending the
    SMS it show "We were unable to verify your account" Kindly advise.

    Hi,
    You can call the local support number from the page to ask them to verify the account for you. If not, you can ask them to open a support ticket for you.
    Thanks,
    QinDian Tang
    MSDN Community Support | Feedback to us
    Develop and promote your apps in Windows Store
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Maybe you are looking for