"Unable to verify your identity"

a friend has been trying to recover his password.... and when he put his user name and ask which email that he registers with, skype said "Unable to verify your identity"
and when He asked my friends to check his ID on skype by delete his ID and add him again.. they found his skype ID and written beside it his name"
He did not buy credit from skype.. just He uses it for chat
What can He do?

you may need to contact customer service, here's how;
How to Contact Skype Customer Service
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  • We are unable to verify your identity

    I am a iOS developer. I have payed $99 for enrolling iOS development program. but it's alert me that "We are unable to verify your identity" .What shall I do

    hi, i am in the same situation now, after the payment, i got the "We are unable to verify your identity" hint, then i receive the invoice mail from apple shown that i have payed the cash, but the enroll progress is pending, how do you deal with that? thank you

  • When i go to sing into apple id it says "We apologize but we are unable to verify your account information online". When i go to "Not sure if you have an Apple ID?" It says "We apologize but we are unable to verify your account information online"

    When i go to sign into apple id it says "We apologize but we are unable to verify your account information online". When i go to "Not sure if you have an Apple ID?" It says "We apologize but we are unable to verify your account information online" When i try to sign in with my email it says "you already have an account????

    Might I suggest a password reset?
    Maybe you can click on the Reset Password link instead of trying to log in at appleid.apple.com.
    I'm not sure if that would work, but its worth a try.
    ~Lt. Leviathan

  • "iTunes was unable to verify your device" after succesfully completing recovery mode on iPhone 4

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    I had to contact Apple Store and make an appointment. They tried the last step suggested (which I had already tried three times) and stated that the memory had failed. They said it probably failed due to having some small issue already on the phone and then updating to a new iOS.
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  • "iTunes was unable to verify your device" error

    Hi,
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  • Hello I have a problem with security questions and i cant reset to my email  The error was   Exceeded Maximum Attempts  We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

    Hello
    I have a problem with security questions and i cant reset to my email
    The error was
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
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    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
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  • ITunes was unable to verify your device. Please disconnect and reconnect your device. If the error persists, please visit your nearest Apple Store for assistance. To find your nearest Apple Store,

    Dear Suport,
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    Just for what it is worth - I am currently getting the same error "iTunes was unable to verify your device" when trying to restore my first-generation iPad. I restored it several times, even trying DFU mode - and each time, ultimately, I get the same message as the original poster in this thread. I have had this iPad since it was originally released, and have never run anything on it but standard iOS, I would not know how to begin jailbreaking or hacking an iPad anyway. It was working just fine yesterday. Then I decided to upgrade and to give this iPad to a friend, so I wanted to wipe it and restore. I wiped it, and now this. Very frustrating.

  • We were unable to verify your account

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    Hi,
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  • Order cancelled for "unable to verify your information"

    I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me:              "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

    Hello susumu,
    As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
    Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
    We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
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  • Error: Unable to verify your account or device

    Hi all, yesterday I've upgraded my iMac to Mac OS X Lion. I can sign in with my Apple ID in iTunes, but not in the Mac App Store and also in FaceTime. When I try to buy something in the AppStore (I've tried something free) I get something like this: "Unable to verify your account or device. Contact customer support for further information"
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  • TS2446 I forgotten your answers, I Verify your identity by answering the following security questions before I can complete your purchase.

    I forgotten your answers, I Verify your identity by answering the following security questions before I can complete your purchase.

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Keep getting "unable to verify your Terms of Service" after almost a week

    Been trying to activate Home Monitoring for almost a week now, keep getting the dreaded "unable to verify your Terms of Service" message.  No one on any phone number I call can seem to help me.  What's the issue here?  I tried things others have suggested, no luck so far.  Any suggestions or solutions to this problem?

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  • Order has been canceled because we were unable to verify your information.

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    Good morning rachel87,
    It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
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  • Visual Studio was unable to verify your developer account. Either the store is unavailable . Either the store is unavailable or an unexpected network error has ocurred

    Hi,
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  • **ISSUE** Your order has been canceled - unable to verify your informatio​n

    Hello.  Every time I place an order on bestbuy.com, my order is immediately canceled.  In fact, I get the cancellation email before I get the order confirmation email.
    The subject of the cancellation email is: "Your order has been canceled"
    The body of the email starts out like this: "We're sorry, but an item on your order placed on October 31, 2014 has been canceled because we were unable to verify your information..."
    This issue started last winter, and I haven't been able to place an order online since.
    Please help!

    Good afternoon ChickenSansHead,
    Welcome to the Best Buy forum, and thank you for posting!
    Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order.  The most common reason an order will be cancelled is that the billing information entered does not match what is on file.  For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
    With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation.  To accomplish that, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
    Best Wishes,
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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