Unable to view / add / change apps in hpconnected

I am completely unable to view, add or change my apps for my printer on the hpconnected website. All other sections of the website work - I can see my device (it says it is working properly), etc - but when I click on the "Services" tab, it just "Retrieving Subscriptions" and gets stuck there. This has been the case now for over a week - so I assume its not a service related issue but instead specific to my account.
Any ideas on what could be causing this? I have tried restarting the printer, reconnecting it to the internet, etc. It says that it is connected to hpeprint in its status. Anything else I might be able to do to get this working? I wanted to get the scan to email app on to this printer.
Thanks for any advice.

Hello adahya,
Welcome to the HP Support Forums!
Sorry to hear about the problems installing / managing Apps when logged into HPconnected.com. I would like to see if I can help find a way to get this working for you, can you answer a few questions first?
What is the model of printer?
What is the Operating System installed on the computer, Windows or Mac?
What is the web browser you are using to log into HPconnected.com with?
Look forward to hearing back from you.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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