Unable to view Administrator Logs

Hello,
I am trying to view the Netweaver Administrator Logs to Troubleshoot a Runtime Error on Production Portal. But when I goto http:<host>:<port>/nwa -> Monitoring -> Logs And Traces , then I select Default Trace Option or Last 24 Hours Option in the Dropdown, it displays the Message : ' No records to display '. The same when I do for QA Portal it displays the Logs fine. What is missing for Prod. Portal which is not allowing to view the Logs.?
Any help would be highly Appreciated.
Thanks.

Pls check with your basis team whether the configuration to write the logs and traces were configured. It will be st by default but there might be a chance to set it to "OFF". In that case you will not get any traces or logs.
Thanks,
Mahe

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