Unable to view attachment​s

I am unable to view attachments emailed to my Curve.  Info messages pops up and says, "More request cannot be completed.  Service book information not found."  What the heck does that mean.  I've looked at every icon and menue and submenu, I do not know where I would go to fix the problem.  I even called the help desk at verizon... The assistance they provided did not...  Anyone out there can help me?

Try to resend the service books:
Options -> Advanced Options -> Host Routing Table -> MenuButton -> Register Now 
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