Unable to view CSQ status on Agent desktop

Hello,
We are facing issue with CSQ status on CAD application. This is happening only for newly created CSQs.
We have other CSQs which are working properly and users are able to see those while they are getting calls.
Attached are the screen shots for the same.
UCCX version: 7.0(1)SR05 -Premium
CAD :7.1

This issue has bee resolved.
The information that is displayed on CSD/CAD is handle by the Cisco desktop Enterprise Service
we have restarted Cisco desktop Enterprise Service.
This service can be restarted at any time and It will not affect calls, agents, supervisors, etc.

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We are using uccx 7 and got some requirement to have a reminder pop up when the agent is not ready to remind them that they need to change their status to Ready.
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As you can probably see reading this thread, there is no easy, built-in way to handle this. I think the Cisco approved way, would be to leverage the Wrap up time, and force them into the Ready state, as oppose to warning them.
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If you have MS Office installed on the CAD PC, you can actually leverage a feature out of the MS Word COM Object to view a list of running Window Titles, and since CAD puts the state of the Agent in the Window title, this works.
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'=============================================================================='=='=='=='=='=='== This script will attempt to monitor the CAD title window and keep track'== of how long the state is Not Ready, then alert the user once a threshold'== is exceeded. The user can press OK to go ready or Cancel to stay Not Ready.'=='== Microsoft Word Required.'=='== Author=Anthony Holloway'== [email protected]'=='== Last Update=04 AUG 2009'=='== User defined variables'=========================' The StateThreshold is in seconds, and sets a limit to how long the Agent' state can be "Not Ready"Const StateThreshold = 600' The AlertMessage is displayed to the user; keep it short and sweet.Const AlertMessage = "You are currently in a Not Ready state."' The AlertTitle is displayed as the alerts title barConst AlertTitle = "Cisco Agent Desktop"'==============================================================================Set oMicrosoftWord = CreateObject("Word.Application")Set cRunningApplications = oMicrosoftWord.TasksSet oShell = CreateObject("WScript.Shell")iCounter = 0sCADNotreadyTitle = "Not Ready - Cisco Agent Desktop"' Loop foreverDo While True ' Does the CAD title contain "Not Ready"? If cRunningApplications.Exists(sCADNotReadyTitle) Then ' Yes, Has the state exceeded the threshold? If iCounter >= StateThreshold Then ' Yes, Alert the user iUserChoice = MsgBox(AlertMessage & vbCrLf & "Press OK to go Ready", vbOKCancel + vbExclamation + vbDefaultButton2, AlertTitle) If iUserChoice = vbOK Then oShell.AppActivate sCADNotreadyTitle WScript.Sleep 500 oShell.SendKeys "^w" End If ' Reset the counter iCounter = 0 Else ' No, Increment the counter iCounter = iCounter + 1 End If Else ' Yes, Clear the counter iCounter = 0 End If ' Pause 1 second before checking again WScript.Sleep 1000Loop
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Anthony Holloway
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This issue was brought to our attention because the Supervisors logging into Supervisor Desktop are unable to see their agents in the team list.
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Yes, I can confirm that we did end up restarting our service with no call drops (I realise now that once a call has been answered, it is no longer using the CCX port and, therefore, won't drop).
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VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-03 15:53:31.863>.
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VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product Version <2.0.0.31> Pri Build Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.
VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product Version <1.0.0.40> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
VERSION INFO: Module: SAW.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: CSI.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.54> Pri Build <> Special Build < >.
VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.
2012-02-03 15:53:32:081 INFO STD0000 Starting preference change event dispatch thread.
2012-02-03 15:53:32:097 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:32:721 INFO LC0000 Connected to Calabrio LDAP server on .
2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-03 15:53:33:688 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-03 15:53:33:719 INFO SPUD0000 Successfully launched update from .
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-06 14:25:58.318>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
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VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.
VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
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VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.
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VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.
VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.
VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.
VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.
VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.
VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.
VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.
2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.
2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.
2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from .
2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-06 14:26:01:418 INFO Agent ACM0325 Load the agent profile
2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.
2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.
2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version
2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.
2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.
2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.
2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.
2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.
2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.
2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.
2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.
2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.
2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
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VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .
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VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.
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VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.
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VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.
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2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.
2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.
2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.
2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from .
2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.
2012-02-07 09:36:32:796 INFO Agent ACM0325 Load the agent profile
2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.
2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.
2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version
2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.
2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)
2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.
2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.
2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].
2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.
2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.
2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.
2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.
2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.
2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.
2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.
2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.
2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.
2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].
2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.
2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).
2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).
2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.
2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).
2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.
2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.
2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.
2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.
2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.
2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.
2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.
2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.
2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.
2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).
2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].
2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999
2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window
VERSION INFO: Environment: Platform .
VERSION INFO: Environment: Working Dir: .
VERSION INFO: Environment: User Dir: .
VERSION INFO: Environment: Hostname .
VERSION INFO: Environment: Timezone , DST Zone .
VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.
VERSION INFO: Debug threshold .
VERSION INFO: Max file size <3000000>.
VERSION INFO: Max file count <1>.
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Unable to view project

Hi,
We have an issue wherein a resource manager is unable to view a project to which he has been assigned as a resource manager.
I check his roles, BP and everything looks good. His HR reocrds look good as well. I have even re-imported his HR master record into RPM but still there is no resolution to it.
He is getting the error "You require authorization to display Project Project Name"
We are using SAP xRPM/cProjects/cFolders 4.50 (ABAP).
Could you please guide on how I could fix this issue. Any lead would be really helpful.
Thank you,
Manish

Hi Matthias,
Yes I have verified by clicking on the user link and it shows me all his details with all the projects assigned to him. The BP is correctly defined in the back end as well.
When I add him to the authorization tab manually, he is able to view the project. This issue is seen only with his id.
One thing to note here is that he has gone through multiple status changes in HR, ( Employee then contractor and now an employee) But I had even imported all his HR records to RPM but its still the same.
Could you please advise if I would need to check any of his HR records in specific.
Thank you,
Manish

Unable to view CSQ status on Agent desktop

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