Unable to view help and filter problems

Question

Hello,
First of all I'm a newbie on MacOSX and really happy to use it.
I'm having some problems using Mail.
I have 2 IMAP accounts with a lot of folders and sub-folders. I want to create filters to automaticaly put mails into the right box.
Creating rules is easy but when I want to choose a box in a folder, I need to open this folder in Mail before I can choose it in my filter. Example:
INBOX
|-Folder 1
| |- box 1
| |- box 2
| |- box 3
|-Folder 2
If Folder 1 is closed, the filter interface don't expand it and I cannot choose box 1, box 2 or box 3.
I try to search in the Help menu. The application launches but nothing appears. Looking into the library, I can see help for others applications but not for Mail.
Can someone help me to debug this ?
Thanks for help.

Answer 1

Maryse,
I don't think the size of the file should be an issue, even
when it's 13 MB. I'm sure that other people have been distributing
much larger files than this without problem for many years.
You say "
some people cannot view help", which suggests that other
users are not encountering the problem. In other words, the methods
that your software developers have used to connect the help file to
the application do work properly, if not for all users.
When users who cannot view the help press F1, does nothing
happen, or does the help viewer open but with an error message in
the right-hand topic pane? Is the large file the only one that is
affected by this issue, or are all the other help files in the
collection also affected?
If it's of any interest to you, you don't need to compile a
PDF file into a help file in order to display the contents of the
PDF in the help file. Microsoft has published the following script
for linking to an external file from a help topic:
http://msdn2.microsoft.com/en-us/library/ms644690.aspx
Pete