Unable to view help when press F1. CHM File too large?

We have a chm file who contained many PDF files (its size is
13MB) and some people cannot view help when press F1. This file is
a part of merged chm files structure (the total size of these files
is 17MB)
Do you think that the size of the file contained PDF may be
the problem?.
Thanks!
TTW_MaryseC

Maryse,
I don't think the size of the file should be an issue, even
when it's 13 MB. I'm sure that other people have been distributing
much larger files than this without problem for many years.
You say "
some people cannot view help", which suggests that other
users are not encountering the problem. In other words, the methods
that your software developers have used to connect the help file to
the application do work properly, if not for all users.
When users who cannot view the help press F1, does nothing
happen, or does the help viewer open but with an error message in
the right-hand topic pane? Is the large file the only one that is
affected by this issue, or are all the other help files in the
collection also affected?
If it's of any interest to you, you don't need to compile a
PDF file into a help file in order to display the contents of the
PDF in the help file. Microsoft has published the following script
for linking to an external file from a help topic:
http://msdn2.microsoft.com/en-us/library/ms644690.aspx
Pete

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> I'm about to create the documentation for a large LabVIEW
> automation project. I would also like to use this
> documentation as the content for my help-file used by the
> LabVIEW program (a *.chm or a *.hlp-file) via the
> Control Online Help.VI.
>
> The question is, what is the most optimal way to create this document,
> without having to do the job almost twice ?
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> Normally I would create the documentation as a Word-document.
> But as far as I see, the help-file system has to be created by the
> MS HTML Help Workshop program, and that uses a large collection
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> Somebody have obviously looked at this problem before me.
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> What are the tips, tricks and suggestions around ?
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> Martin
>
>

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