Unable to view itunes store...

When i click the Itunes store it looks like its goin out there normally but then the screen flashes with the normal itunes store page then it goes white... all other functions are working as normal... any ideas? this starting happening about 12 hours ago, I rebooted my machine, also I am currently running Itunes 9...

Also i have the same problem in my two pc winxp pro sp3. 18 hours ago blank page inside iTunes when click on music or appstor or film link. I look for few seconds a right page and after white page came. One of two pc use iTunes 9.1.1 version. I dont remember the version of the other. The Internet connection is ok. Please fix it. I think that are some new web features that are the problem.
Sorry for my poor english.

Similar Messages

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    You can use the 'report a problem' page to contact iTunes Support (generally unless there is a problem with an item e.g. app doesn't work as described, film doesn't play etc. then purchases are considered final) : http://reportaproblem.apple.com

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    Running WindowsXP Service Pack2. (We have been unable to install SP3 as the computesimply crashes immediately.)

    just tried running the repair again, went through fine again. except this time we have this:
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    which to me looks perfectly normal! not quite what I'm into, but at least the store itself seems to be working. just not the Home & front pages by the looks of things.
    yet if I choose from one of the options in the one of the menus (i.e. from the music menu, choose album chart, songs chart compilations etc) they all seem to function fine.
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  • Unable to load iTunes Store

    Since the Apple support staff has proven themselves utterly incompetent, I was hoping I could find some help on the forums.
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    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0034A9BC09F616C8
    Current user is an administrator.
    The current local date and time is 2011-12-07 20:40:50.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., AMD Radeon HD 6900 SeriesAdvanced Micro Devices, Inc., ATI Radeon HD 5800 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 3632b374bcb24f77a000bfe71f275417
    iPodService 10.5.1.42 (x64) is currently running.
    iTunesHelper 10.5.1.42 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {C8FEFD8E-A5FE-4621-901F-C347A9479DD1}
    Description:        BigfootNetworks Killer Ethernet Controller #2
    IP Address:         192.168.1.133
    Subnet Mask:    255.255.255.0
    Default Gateway:            192.168.1.1
    DHCP Enabled:  Yes
    DHCP Server:     192.168.1.1
    Lease Obtained:               WedDec 07 20:33:10 2011
    Lease Expires:   ThuDec 08 20:33:10 2011
    DNS Servers:      75.75.75.75
                                    75.75.76.76
                                    192.168.1.1
    Active Connection:          LANConnection
    Connected:        Yes
    Online:                 Yes
    Using Modem:  No
    Using LAN:          Yes
    Using Proxy:       No
    SSL 3.0 Support:                Enabled
    TLS 1.0 Support:                Disabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store wassuccessful.
    Connection attempt to purchasing from iTunes Store wassuccessful.
    Connection attempt to iPhone activation server wassuccessful.
    Connection attempt to firmware update server wassuccessful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-12-0720:39:55.

    I am having the same issue and have spent close to 18 hours between Apple Support, my Security IT Department and Versizon FIOS trying to fix my problems.  All was well with my ITUNES account which I had previously synched with IPOD's and an IPAD2 until last week.  I tried to synch a new IPHONE 4S and have not been able to access my ITUNES store ever since.  I can access the store from my IPAD and IPhone but not from my Windows XP PC (or from 2 others).  I click on the IStore and my PC freezes at the same spot which is always the same spot about halfway along the ITUNES bar.  I've uninstalled and installed new two times.  I installed new for the very first time on a personal laptop and I have the very same issue.  One Apple support advisor claims its my PC Security Software causing the issue and another claims its my Verizon FIOS configuration,  neither of which had changed and worked perfectly until downloading 10.5.  I can't get to older software versions so would like to know where others are finding them.   I also have the same issue when accessing my account data which displays plain text without any HTML.  There are links but they do not work.  I have run all of the diagnostics and pass each time.  I am so frsutrated at this point I'm ready to return all of the Apple devices!  If you find a solution, please pass it along and thanks!

  • Hi unable to access itune store on my itunes app all my purchased songs are there

    I am unable to access the store I have credit and I can access my account history but unable to connect with store to purchase more songs

    Hello, rarehope.  
    Thank you for visiting Apple Support Communities. 
    I would need more information regarding exact error messages received or exactly what issue your are experiencing in order to better assist you.  However, here is an article that will help you troubleshoot issues downloading media from the iTunes Store.  
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • Unable to load itunes store on iphone 4S after updating to ios 7

    After I updated my iphone 4S to ios 7, I am unable to load the itunes store on my phone.  It spins like it is loading and then stops, but the screen is blank.  Does anyone know what might cause this?

    Are you talking about the Search screen? If so, it has been hung up for the last 24 hours....undoubtedly server related. I do not have IOS 7 yet, but it is doing the same thing on my iPhone....
    I'm waiting until the weekend to try it again. No point in getting crazy over it.
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  • Found a fix for this:  Unable to open Itunes Store on windows XP

    Hi,
         I have been searching for this all weekend.  For the last month we have been unable to connect to Itunes store.  We can connect to the Internet and also access to itunes itself.  I have phoned Apple as well as our service provider.  No luck with the solutions offered.  I have uninstalled and downloaded it again.  I have done the winsock suggestion.  I have disabled the firewall solution.  I have gone into security settings and clicked enable the miscellaneous part.  I have run as administrator.  Basically everything from this forum and numerous others and also from advice from apple and my service provider.  NOTHING WORKED for me on this computer.  However on my Laptop which is vista the winsock fix did work.  Still didn't solve my desktop until I found another solution and tried.  Blow me down it worked.  2 days and hooray.....finally.  I found this on a Geek website called "geeks to go" and I have cut and pasted it from there.
    This is it.
    Copy and paste the text in the code box below into Notepad.
    @Echo on  
    pushd\windows\system32\drivers\etc  
    attrib -h -s -r hosts  echo 127.0.0.1 localhost>HOSTS  
    attrib +r +h +s hosts  popd  ipconfig /release  
    ipconfig /renew  ipconfig /flushdns 
    netsh winsock reset all 
    netsh int ip reset all 
    shutdown -r -t 1  
    del %0
    Save as flush.bat to your desktop.
    Double-click flush.bat file to run it. Your computer will reboot.
    Note: For Windows Vista or Windows 7, right-click flush.bat and select "Run as Administrator".
    Hope this one helps anyone out there that has tried most of the other fixes.  No bugs or viruses from this...so far.
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    You're probably going to need to install service pack 2 or 3.

  • Can you play a music video and still view itunes store?

    I'd like to listen to a song I bought as a music video, but still view the itunes store. When i play the song it takes up the entire itunes window, is there any way to avoid this? I thought there was a way for it just to play in the bottom left corner.
    Thanks!

    Set the playback preference for music videos, etc. to play in a separate windows (iTunes preferences -> Playback pane). Then, as long as you don't need to preview an item in the iTunes Store, you will be able to play the video while browsing/searching the Store. At least in iTunes 8 (don't remember about iTunes 7), the window you can show at the lower-left in iTunes just shows the album cover or "poster" frame of whatever's playing; it's not a playback window.
    Regards.

  • Unable to open ITunes stores using my IPAD & download videos

    Hi,
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    This is the first time i have APPLE product and i do not have much knowledge on this product.
    Could someone please help me on this.
    Thanks,
    Naveen

    Friends,
    Any luck on this , I am not sure if there is a problem with my IPad.
    Thanks,
    Naveen

  • I cant view itunes store please help!

    I have tried for months but i cannot view my itunes store... I have tried every help option that i have read online so can someone please help!!!!!

    I have the same problem .  I used to be able to view my wish list & the store music on my old Itunes 10  . NOw If I hit add to wish list it saves it but when I go on the actual wish list My saved items dont appear .... ***** ...

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