Unable to View Japanese Fonts in Reader

A conundrum I just can't resolve:
I have two computers, both running XP Pro.
I downloaded the latest Adobe Reader from the Adobe web site (version 8.1.2) and installed to both computers.
I have a PDF with some Japanese fonts in them.
When I open the PDF on computer 1, initially the PDF appears to display a row of dots where the Japanese text should be. Within seconds however, a prompt appears informing me that I must download a font pack to be able to display the text. I agree to the download, and it commences and installs automatically. I then have to restart Reader, upon which I can now view the Japanese fonts. Perfect.
However, on computer 2, although the same operations take place, the Japanese fonts never appear - only a row of dots.
I have tried uninstalling Reader and re-downloading and reinstalling. I have also tried manually downloading the Japanese font pack and installing it, with no change.
Any ideas?

Hmm - this is very unusual. I have installed the Japanese font pack on countless computers, and I have never seen such a problem.
If I were to experience this problem, I would try the following
- uninstall the font pack from Add/Remove Programs (Japanese Fonts Support For Adobe Reader)
- uninstall Adobe Reader
- reboot, if asked to
- reinstall Adobe Reader
- download the font pack from http://www.adobe.com/products/acrobat/acrrasianfontpack.html (make sure that the font pack version matches the reader version, i.e. font pack version 8 for reader 8.1.2)
- install the font pack
If all this still fails, then we'll have to come up with new ideas.

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