Unable to view list of added devices in LMS

Question

Dear All ,
     Iam working on Cisco LMS 3.2.1.Everything was working fine before but since last 2-3 days we are unable to view the list of added devices under device management tab.We are able to see the added groups only.Because of this issue we are unable to get the logs from the added devices.
Can anybody help in resolving this issue.....???
Regards ,
Divya A M

Answer 1

We tried the suggested steps and could successfully reset the Casuser Password.But couldnot perform unregistering and registering Apache service.We ended up getting the following errors.
1.)
C:\Documents and Settings\Administrator>pdreg -u Apache(no output)
2.)
E:\lms\MDC\Apache\bin>pdreg -r Apache -epdcmd: option requires an argument -- eERROR: no such command, or option error.Usage:    pdcmd options...Where -b msg    broadcast message to all daemons -k daemon    kill daemon -K    stop system -H    start system -l    list daemon registry -R daemon    start daemon -i daemon    show daemon status briefly -I    show all daemons status briefly -s daemon    show daemon status -S    show all daemons status -G    show daemon statistics -r daemon -e path -d depends -f arguments [-w ] [-n] [-q] [-t code]    register daemon (-w -- timeout for ready file notification)                    (-n -- no autostart)                    (-q -- no INFO messages)                    (-t {0|p|n} -- expected transient exit code                         where                            0 = expected exit code is 0                            p = expected exit code is >=0                            n = expected exit code is < 0 ) -u daemon [-q]    unregister daemon (-q -- no INFO messages) -v    show version number
3.)
E:\lms\MDC\Apache\bin>Apache.exe" -f "-d'Apache.exe" -f "-d' is not recognized as an internal or external command,operable program or batch file.
4.)
E:\lms\MDC>Apache -D SSL" -d TomcatMonitor(OS 10048)Only one usage of each socket address (protocol/network address/port)is normally permitted.  : make_sock: could not bind to address 0.0.0.0:443no listening sockets available, shutting downUnable to open logs
Regards  ,
Divya