Unable to View Movies or TV Shows In the Cloud

Hello Community,
I have a problem that's driving me a little crazy.  Any help I can get would be appreciated.
Let me get my system information and versions out of the way first:
MacBook Air 13", Early 2014
8GB RAM, 1.4GHz i5 Processor, and 128GB SSD
63.69GB of 121GB free on the HD
Yosemite 10.10.1
iTunes 12.0.1.26
I've been an iTunes Match subscriber for a couple years and all my other devices including my 2 Apple TV's, iPhone 6, iPad Air, and PC work without issue.  However, my MacBook Air cannot see my Movie or TV content in iCloud thru iTunes.  In fact, even when I go into the iTunes Store and select 'Purchased' to see all the Movies and Shows I own I can see them but cannot download them.  The cloud with the download arrow is in the upper right-hand corner but when I select one to download it won't download, it doesn't do anything.
When looking at Movies or TV Shows within iTunes they just show up blank.  Like I don't own any content.  My music shows up fine and doesn't seem to be having any issues.  I've tried signing out of iTunes Store and signing back in, PRAM reset, SMC reset, removed the iTunes and App Store .plist, erased and installed the OS, made sure I'm fully updated, and everything else I can imagine.  I have a ton of experience with Apple and PC and this is the first time I've dealt with this.
I don't have any trouble downloading or purchasing from iTunes Store or Mac App Store aside from the Movies and TV shows.  Any thoughts?
Thanks in advance,
Josh

I was having the same issue.  It may be a check box in iTunes that is not activated.
Go to iTunes Preferences and choose the Store tab.  In the middle of the window is an option to "Show iTunes in the Cloud purchases".  Make sure this is checked.  Your movies should now appear in the 'My Movies' folder of iTunes.  Hope this helps.

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