Unable to view my Internet Usage

Hi, I am unable to see my internet usage from last one month. I called customer heldesk 5 times. Every time they gave me one new ref# but still no result. Any one can suggest that where I can escalate this issue?

SINHA7766,
I apologize for the delayed response. @BruceW has given you the correct websites to check your usage for the month. I have also sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

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Message was edited by: AngelaC

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Message from Bernd Alheit <[email protected]> at 2011-11-18 05:09:26

Unable to view pdf - initially thought to be user / OS issue for new user to MAC.

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Unable to view my Internet Usage

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