Unable to view non-itunes purchased music on iphone 6

I am unable to see unpurchased music(CD's I own) on iphone6 after syncing with itunes.  I have tried both options for Music->Show All Music, but it hasn't helped.  I also have iTunes&App Store->Music enabled. I can see the songs on the device within itunes.  Suggestions?

After a lot of research, I somehow managed to stumble upon a solution even though I can't say with certainty what did the trick.  Still, I thought I would share the experience in case someone else runs into this problem, which also has been described as having music "greyed out".
A lot of research suggested resetting the phone back to factory settings and then restoring a backup.  I was reluctant to do this so I was saving it as my last option, but I did perform a backup on the phone in iTunes.  I also read somewhere to enable "Use Cellular Data" in "iTunes & App Store" settings.  I switched it on and tried loading a new CD onto the device, but didn't notice any changes in iTunes indicating it was transferring the songs(the songs were visible in iTunes on the phone afterwards, but still greyed out).  I was finally ready to perform the reset when I happened to check the music app and noticed all my music was now visible.  Big sigh of relief!  Now, I can add new CD's and see the songs sync in iTunes.
I'm not sure which option above solved the problem and quite frankly, it doesn't make sense to me that either would solve this problem.  But if I had to guess, it was the backup.  The greyed out music seemed to imply a DRM issue, which I couldn't figure out how to solve, but the backup appears to have resolved it without restoring it back onto the device.  If anyone else has a better theory, I"d be interested in hearing it.
Other info of use: iCloud backup was disabled so the phone would backup to my windows computer.  I had music in iTunes set to sync everything, but switched it over to manual to choose what albums/songs to transfer as someone suggested.  As expected, it made no difference.

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