Unable to view online through BTSport Website

I am currently unable to view BTSport online through silverlight (latest version) and receive the VC019 error on all browsers. This is now very fustrating as i have now installed and uninstalled Silverlight three times and still the same error, Please can someone assist me in resolving this as there is no point me having BT Infinity.
I am Using Mac OSX 10.9.3
Safari Version 7.0.3 (9537.75.14)
Chrome Version 34.0.1847.137
Firefox Version 29.0.1

Have you deleted mspr.hds? http://bt.custhelp.com/app/answers/detail/a_id/46766/~/clearing-the-playready-cache-to-fix-silverlig...
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Can you view other online PDF documents like http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf ?

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Hi,
The following are the softwares which we have installed.
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2. Adobe Acrobat Professional - 7.0
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Unable to view online through BTSport Website

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