Unable to view output from concurrent manager

Hello all,
I am unable to view output from concurrent manager, I am using IE 8 32bit on Windows 7 & adobe 10.0.1
It gives a blank page
We are trying to view an xml report
EBS 11.5.10.2
db : 10.2.0.
linux 4 update 5
I have already reffered below documents but for no luck
Note: 888932.1 - R12.1 Unable To View Output For Xml Outputs - View Output Button - The window opens up And Disappear Automatically
Note: 305850.1 - Unable To View Output Of PDF Report When Clicking ''View Output''
Thanks.

Is the issue with XML/PDF concurrent requests or with all requests?
Can you find any errors in Apache/Database log files?
Is the application listener up and running? Can you find any errors in the listener log file?
Have you tried to run AutoConfig and bounce the services and see if this helps?
Thanks,
Hussein

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    After some attempts to refresh this pop-up page or close pop-up - re-click "View output" our user can see the correct output as normal. Sometimes, they click view output once and get the correct output immediately. The messages we've got is not same during these attempts, it could be authentication failed or "File server could not identify source file" randomly.Any changes have been done recently?
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    Can you confirm that the concurrent requests output/log files have been generated successfully at the OS level? Does this issue happen with all concurrent requests or specific ones only?
    We've tried to find the solutions from metalink and from some threads in this forum but nothing can help. What solutions have you tried?
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