Unable to view payment wizard report in 8.81

Forum,
From a client machine I am unable to preview the payment wizard recommendation report. The layout that's having issues previewing is the 'Payment wizard recommendation report CR (GB) (System)' It asks for the sa username/password however despite keying this in, it tells me it failed to login.
What would cause this issue?
In addition, when this same report is run directly on the server, it's listing additional BP codes to what's on the actual payment wizard screen. Can anyone shed any light on this also?
Regards,
Juan

I doubt this would assist. When logged in on this person's machine as them and logging into SAP as manager or another user, it doesn't come up with that message. This leads me to think it's potentially and authorisation issue but which one?
Regards,
Juan

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